Systems Engineer
IGT Solutions
06 2023 - 05 2025
- Worked at IGT Solutions Pvt. Ltd. For client Avolta , providing remote IT support for global end users on macOS and Windows via chat, ITSM tools, calls, and emails.
- Troubleshot hardware, software, and OS issues, including coordinating vendor support for Avolta Duty Paid stores.
- Managed CyberArk, Azure AD, Microsoft Intune, On-Prem AD, MFA, BitLocker, Security Groups, Exchange, O365, and Meraki networking.
- Handled P1 MIM incidents and coordinated resolutions with stakeholders.
- Served as shift lead, assisting teammates with technical queries.
- Delivered high-quality technical support to end users across the organization.
- Led cross-functional team collaboration, fostering a productive working environment.
