Expert CRM Sales Associate bringing 1.5 + years of expertise in Sales. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Hi, I’m
Pranjali Adbal
Mumbai
Summary
Overview
2
years of professional experience
1
Certification
Work History
Pernia's Pop Up Shop, Mumbai
CRM Sales Associate
2022.02 - Current (2 years & 7 months)
Job overview
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty
- Promoted sales and special offers for discounts and merchandise options
- Processed refunds, exchanges and service requests for customers
- Provided information on after-sales services for comprehensive support
- Monitored email to promptly collect and respond to complaints
- Successfully handled workload of 50+ customer calls daily and contributed to 10% increase in team's sales to meet target.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Assisting clients in resolving payment delays by generating new payment link.
- Offering clients discount while accommodating changes based on their preferences and needs.
- Providing discounts, ensuring product availability, managing delivery timelines, and offering customization.
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
J M Patel College of Commerce Mumbai
Bachelor of Science in Information Technology
University Overview
G M E S Junior College of Science
HSC, Science
University Overview
St. Joseph's Convent High School
SSC
University Overview
Skills
- CRM and Salesforce proficiency
- Understanding of sales retention
- Supporting sales staff
- Sales team support
- Sales skills
- Sales support
Certification
1st prize in Mumbai University for Street Play, 2020
Languages
English
Marathi
Hindi
Technical Information - Technical Skills
Technical Information - Technical Skills
EXCEL, WORD, MAILS, HTML, CSS
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Timeline
CRM Sales Associate
Pernia's Pop Up Shop
2022.02 - Current (2 years & 7 months)
J M Patel College of Commerce
Bachelor of Science in Information Technology
G M E S Junior College of Science
HSC, Science
St. Joseph's Convent High School
SSC
1st prize in Mumbai University for Street Play, 2020
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