Prannav Parmanabhan
Bengaluru
Summary
Results-driven professional with 7+ years of experience in operations management, administration, Teaching and process optimization across diverse industries including education, technology, consulting, and retail. Proven track record in managing cross-functional teams, streamlining workflows, and implementing scalable operational strategies that improve efficiency, reduce costs, and enhance service quality. Also completed MBA from the University of the West of Scotland, with strong expertise in people management, business process improvement, and organizational leadership.
Overview
12
12
years of professional experience
Work History
Admission Counselor
Newton School of Technology
Bengaluru
07.2025 - Current
- Guided prospective students through admissions process, providing tailored advice and support.
- Collaborated with academic departments to enhance program offerings based on student feedback.
- Analyzed application data to identify trends and recommend improvements in admissions strategies.
- Streamlined documentation processes, improving efficiency in application processing timelines.
- Evaluated applications for admission completeness and compliance with institutional standards.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
Senior Learning Consultant
Great Learning
Bengaluru
12.2024 - 03.2025
- Oversaw the end-to-end planning, design, and delivery of training programs for corporate clients, ensuring smooth execution and alignment with organizational objectives.
- Coordinated with internal teams and external stakeholders to streamline training operations, reducing turnaround time for client onboarding by 10%.
- Monitored program performance, analyzed operational challenges, and implemented process improvements that enhanced overall efficiency.
- Managed scheduling, resource allocation, and reporting, enabling effective coordination between trainers, content developers, and client teams.
- Introduced structured documentation and reporting systems to track training impact, improving accountability and transparency across operations.
Inside Sales Manager
Eduraka
Bengaluru
12.2023 - 05.2024
- Directed operational workflows for a sales team, ensuring adherence to KPIs, compliance protocols, and company policies.
- Established systematic performance tracking and reporting processes, improving decision-making and increasing team efficiency by 20%.
- Collaborated with product, finance, and support teams to streamline customer onboarding and service delivery, reducing process delays and improving satisfaction.
- Conducted regular team reviews, resource allocation planning, and escalation management, ensuring smooth day-to-day operations.
- Implemented training sessions and standard operating procedures (SOPs) that improved efficiency and consistency across the team.
Academic Tutor and instructor
Varsity Tutors
Glasgow, Scotland, UK
10.2022 - 11.2023
- Delivered personalized academic instruction in Science and Commerce subjects to school students through online and in-person sessions.
- Designed structured lesson plans, assessments, and study materials tailored to individual student needs, improving overall learning outcomes.
- Managed class schedules, maintained records of student progress, and ensured timely reporting to parents and coordinators.
- Provided mentoring and academic guidance, enhancing student confidence and performance in examinations.
- Coordinated with multiple stakeholders (parents, academic counselors, and platform administrators) to ensure seamless learning operations.
- Implemented digital tools and platforms for lesson delivery, streamlining tutoring operations and enhancing student engagement.
Office Administrator
ETC Supplies
Glasgow, Scotland, UK
05.2022 - 09.2022
- Managed day-to-day office administration, including scheduling, correspondence, and record-keeping, ensuring smooth functioning of business operations.
- Coordinated with internal departments and external vendors for procurement, inventory management, and timely supply chain support.
- Streamlined documentation and filing systems, improving data accessibility and compliance with company policies.
- Oversaw financial administration tasks including invoicing, expense tracking, and reconciliation support.
- Assisted HR and management teams in recruitment coordination, employee onboarding, and training documentation.
- Monitored and maintained office facilities, ensuring a productive and compliant workplace environment.
Senior Business Development Associate
BYJUS'S APP
Ernakulam
01.2020 - 03.2022
- Supervised a team of 5 executives, managing workload distribution, performance monitoring, and daily operational planning.
- Optimized CRM usage and reporting processes, cutting lead conversion time by 25% and improving overall operational efficiency.
- Designed and conducted structured training programs for new team members, standardizing the onboarding process and reducing ramp-up time by 30%.
- Coordinated with cross-departmental teams (HR, Marketing, Tech Support) to ensure smooth functioning of business operations.
- Handled escalations, managed conflict resolution, and maintained operational discipline within the team.
Retail Operations Officer
Videocon Industries Ltd (CTV Division)
Ernakulam
06.2017 - 12.2017
- Managed branch-level retail operations including customer service, inventory, billing, and cash handling.
- Ensured compliance with company guidelines, maintained operational discipline, and streamlined store-level processes.
- Improved customer grievance redressal turnaround time, enhancing satisfaction and retention rates.
Sales & Store Operation
Keyar Group of Garments
Ernakulam
02.2014 - 04.2017
- Streamlined daily operations to enhance workflow efficiency and reduce bottlenecks.
- Coordinated cross-functional teams to ensure timely completion of garment production schedules.
- Implemented process improvements resulting in increased accuracy in inventory management.
- Developed training materials and mentored junior staff on operational best practices.
Education
BBA -
Seth Ram Bahadur Singh Gujarati College
MBA -
University of The West of Scotland
Scotland, UKSkills
- Operations & Process Management
- Administration & General Management
- Training & Development
- Performance Monitoring & Reporting
- Stakeholder & Vendor Coordination
- Team Leadership & Workforce Management
- Business Process Improvement
- Client & Partner Relationship Management
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Advanced (C1)
Timeline
Admission Counselor
Newton School of Technology
07.2025 - Current
Senior Learning Consultant
Great Learning
12.2024 - 03.2025
Inside Sales Manager
Eduraka
12.2023 - 05.2024
Academic Tutor and instructor
Varsity Tutors
10.2022 - 11.2023
Office Administrator
ETC Supplies
05.2022 - 09.2022
Senior Business Development Associate
BYJUS'S APP
01.2020 - 03.2022
Retail Operations Officer
Videocon Industries Ltd (CTV Division)
06.2017 - 12.2017
Sales & Store Operation
Keyar Group of Garments
02.2014 - 04.2017
BBA -
Seth Ram Bahadur Singh Gujarati College
MBA -
University of The West of Scotland