Pranshi Mishra
Lucknow
Summary
Results-driven Data Analyst with expertise in Power BI, Tableau, and SQL. Proven ability to design interactive dashboards that deliver actionable insights, enhancing data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Data Analyst
Tata Consultancy Services
Noida, India
10.2022 - Current
- Designed and delivered interactive dashboards and visual reports using tools such as Power BI / Tableau , enabling stakeholders to monitor KPIs, trends, and performance metrics effectively.
- Collected, cleaned, and transformed data from multiple sources to ensure accurate, reliable, and consistent datasets for reporting and analysis.
- Developed and maintained automated and scheduled reports, reducing manual effort and improving the timeliness and quality of business insights.
- Partnered with business stakeholders to gather reporting requirements, define metrics, and present insights through clear, actionable visualizations for decision-making.
Business Analyst
Tata Consultancy Services
Noida, India
03.2021 - 09.2022
- Analyzed business requirements and translated them into functional specifications for IT development teams.
- Facilitated stakeholder meetings to gather insights and drive consensus on project objectives and deliverables.
- Collaborated with cross-functional teams to implement data-driven strategies enhancing client satisfaction and engagement.
- Led user acceptance testing sessions, ensuring alignment between business needs and technical solutions delivered.
IT Service Management
Tata Consultancy Services
Gurgaon, India
07.2017 - 02.2021
- Led Major Incident Management (P1/P2), coordinating cross-functional teams to restore services within SLA and provide clear stakeholder communication.
- Managed end-to-end Incident, Problem, and Change processes in ServiceNow, ensuring adherence to ITIL best practices.
- Conducted Root Cause Analysis (RCA) for recurring incidents, maintained problem records, and drove permanent fixes to reduce incident trends.
- Gathered and translated client requirements into ServiceNow solutions, working closely with the development team to deliver new service templates and enhancements.
System Administrator
Tata Consultancy Services
Gurgaon, India
08.2015 - 06.2017
- Led technical and customer-facing bridge calls during major incidents and outages, coordinating restoration activities and ensuring timely, accurate status updates to stakeholders.
- Troubleshot and resolved production issues across web platforms, supporting service restoration in line with business requirements and SLAs.
- Performed Root Cause Analysis (RCA) for recurring and critical issues, implementing preventive measures to avoid future incidents.
- Executed production deployments and version releases, including installation, configuration, patching, and troubleshooting of Autosys components (AE, WCC, agent plug-ins, adaptors), ensuring stable and reliable operations
Education
Post Graduate Program - Data Science And Business Analytics
Great Lakes Executive Learning
01-2023
Bachelor of Science - Statistics
Lucknow University
Lucknow, India07-2015
Skills
Technical –
Power BI, Tableau, Python, R, KNIME, SQL, ServiceNow, Autosys, SolarWinds, MS Office, RHEL, and Microsoft Windows family
Machine Learning –
Regression, Clustering, Decision Tree, K-Means,Random Forest,Logistic Regression,Linear Regression,LDA, Time Series and Text Analysis
Statistical –
Predictive Analysis, Hypothesis Testing, ANOVA, Principal Component Analysis
Process Model –
ITIL v4, Lean Six-Sigma, Agile, Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management
Behavioral –
Communication, Time Management, Empathy, Problem Solving, Conflict Resolution, Decision Making, Optimistic, Creative Thinking
Timeline
Data Analyst
Tata Consultancy Services
10.2022 - Current
Business Analyst
Tata Consultancy Services
03.2021 - 09.2022
IT Service Management
Tata Consultancy Services
07.2017 - 02.2021
System Administrator
Tata Consultancy Services
08.2015 - 06.2017
Post Graduate Program - Data Science And Business Analytics
Great Lakes Executive Learning
Bachelor of Science - Statistics
Lucknow University