Travel Professional seeking a place of work where I can use my creativity and skills effectively and see the company heading towards success.
Overview
10
10
years of professional experience
Work History
Executive - Product Operations
Interglobe Air Transport
Gurugram - NCR
09.2018 - Current
Handling Corporate Reservations for Self-Drives for Hertz. -Handling AMEX Centurion and Platinum Member’s bookings.
Arranging for Self-drive Vehicles for Sold out dates by liaising with Location Office.
Handling B2B Offline Bedsonline bookings for Agents.
Handling Pending Bookings and Escalations.
-Making reports and managing data base.
Customer Care Executive for British Gas Company
EXL Service Pvt Ltd
Noida
03.2017 - 05.2018
Assisted customers to pay utility bills and resolving their queries.
Administrative Executive
A.S. Traders
Delhi - NCR
12.2015 - 02.2017
R&D of newly launched products and handling customer complaints.
Practitioner in Google Process
Concentrix Daksh Services India Pvt Ltd
Gurgaon
07.2014 - 11.2015
Reviewed ads in multiple formats & languages and trained freshers for the same.
Education
M.A. English -
IGNOU
01-2017
B.A. English (H) -
Delhi University
01-2014
Intermediate (CBSE) -
Hansraj Smarak Sen Sec School
01-2011
High School (CBSE) -
Govt. Girls Sen Sec School
01-2009
Skills
Professional Attitude
Adaptable
Confident
Problem Solver
Proficient Communication Skills
Competitive Analysis
Product Knowledge
Database Maintenance
Job Profile
Working with Interglobe Air Transport as Reservation executive for Hertz and Bedsonline all over India, Circulation of mailers to agents regarding any updates. Calls and emails to agent regarding new promotion flyers. Handling queries online and through phone calls. Managing all the reports on daily basis and sharing leads with Sales Team.
Worked as an Executive with EXL. Job profile includes interacting with clients through calls and setting payment methods on Sap after understanding their vulnerability.
Worked as an administrative executive in A.S. Traders (E-commerce company) and comparing their products with other sellers online. Handling customer complaints.
Reviewed ads for Google and pass our decision to approve or disapprove the advertisements according to Google’s predefined policies. It requires a lot of research work to know about different types of products used by US, UK and consumers of other Asian countries.
Accomplishments
Went to Singpore to get Excalibur training
Won Clap Award
Worked as an Intern in Siddhartha Vashisht Charitable Trust, NGO.
Completed a certificate course in Sabre on Udemy.
Completed German certificate course B1 level from Goethe Institute.