Summary
Overview
Work History
Education
Skills
Job Profile
Accomplishments
Personal Details
Languages
Hobbies and Interests
Timeline
Generic
PRANSHU

PRANSHU

New Delhi

Summary

Travel Professional seeking a place of work where I can use my creativity and skills effectively and see the company heading towards success.

Overview

10
10
years of professional experience

Work History

Executive - Product Operations

Interglobe Air Transport
Gurugram - NCR
09.2018 - Current
  • Handling Corporate Reservations for Self-Drives for Hertz. -Handling AMEX Centurion and Platinum Member’s bookings.
  • Arranging for Self-drive Vehicles for Sold out dates by liaising with Location Office.
  • Handling B2B Offline Bedsonline bookings for Agents.
  • Handling Pending Bookings and Escalations.
  • -Making reports and managing data base.

Customer Care Executive for British Gas Company

EXL Service Pvt Ltd
Noida
03.2017 - 05.2018
  • Assisted customers to pay utility bills and resolving their queries.

Administrative Executive

A.S. Traders
Delhi - NCR
12.2015 - 02.2017
  • R&D of newly launched products and handling customer complaints.

Practitioner in Google Process

Concentrix Daksh Services India Pvt Ltd
Gurgaon
07.2014 - 11.2015
  • Reviewed ads in multiple formats & languages and trained freshers for the same.

Education

M.A. English -

IGNOU
01-2017

B.A. English (H) -

Delhi University
01-2014

Intermediate (CBSE) -

Hansraj Smarak Sen Sec School
01-2011

High School (CBSE) -

Govt. Girls Sen Sec School
01-2009

Skills

  • Professional Attitude
  • Adaptable
  • Confident
  • Problem Solver
  • Proficient Communication Skills
  • Competitive Analysis
  • Product Knowledge
  • Database Maintenance

Job Profile

  • Working with Interglobe Air Transport as Reservation executive for Hertz and Bedsonline all over India, Circulation of mailers to agents regarding any updates. Calls and emails to agent regarding new promotion flyers. Handling queries online and through phone calls. Managing all the reports on daily basis and sharing leads with Sales Team.
  • Worked as an Executive with EXL. Job profile includes interacting with clients through calls and setting payment methods on Sap after understanding their vulnerability.
  • Worked as an administrative executive in A.S. Traders (E-commerce company) and comparing their products with other sellers online. Handling customer complaints.
  • Reviewed ads for Google and pass our decision to approve or disapprove the advertisements according to Google’s predefined policies. It requires a lot of research work to know about different types of products used by US, UK and consumers of other Asian countries.

Accomplishments

  • Went to Singpore to get Excalibur training
  • Won Clap Award
  • Worked as an Intern in Siddhartha Vashisht Charitable Trust, NGO.
  • Completed a certificate course in Sabre on Udemy.
  • Completed German certificate course B1 level from Goethe Institute.

Personal Details

  • Father's Name: Mr. Nand Kishore
  • Date of Birth: 12/04/1992
  • Gender: Female
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Punjabi
  • Geman

Hobbies and Interests

  • Travelling
  • Interacting with people
  • Listening to Music
  • Shopping

Timeline

Executive - Product Operations

Interglobe Air Transport
09.2018 - Current

Customer Care Executive for British Gas Company

EXL Service Pvt Ltd
03.2017 - 05.2018

Administrative Executive

A.S. Traders
12.2015 - 02.2017

Practitioner in Google Process

Concentrix Daksh Services India Pvt Ltd
07.2014 - 11.2015

M.A. English -

IGNOU

B.A. English (H) -

Delhi University

Intermediate (CBSE) -

Hansraj Smarak Sen Sec School

High School (CBSE) -

Govt. Girls Sen Sec School
PRANSHU