Summary
Work History
Education
Skills
Overview
Accomplishments
Tools and Platforms
AssistantManager
Pranshu Pandey

Pranshu Pandey

Enterprise Customer Success Manager | £3.5M ARR Portfolio | APAC & Middle East | IT Services & Telecom Clients
Noida

Summary

Customer Success Manager with 10 years of experience across enterprise SaaS, business intelligence platforms, and customer lifecycle management. Experienced in managing global enterprise customers across APAC, MEA, Europe, and the US, driving product adoption, value realization, expansion revenue, and long-term retention. Proven track record of leading enterprise onboarding, executive QBRs, and value engineering initiatives to align product insights with customer business outcomes.

Work History

Customer Success Manager

GlobalData PLC
12.2024 - Current
  • Manage a portfolio of ~70 enterprise and mid-market customers across APAC and the Middle East within the Technology sector, primarily IT services and telecom companies.
  • Own a portfolio valued at ~£3.5M ARR, with enterprise accounts ranging from £50K to £200K+ annually.
  • Drive value realization and ROI discussions with enterprise technology customers by connecting GlobalData insights to strategic initiatives such as market expansion, ICT investment planning, and competitive positioning.
  • Drive adoption across GlobalData’s technology research and intelligence solutions, enabling customers to make data-driven strategic decisions.
  • Generate an average of 4+ qualified expansion opportunities per month by identifying new use cases and cross-solution opportunities.
  • Conduct strategic discussions and platform reviews with senior technology and strategy stakeholders to align GlobalData insights with market expansion and competitive positioning.
  • Deliver customer enablement sessions and strategic advisory discussions to strengthen platform engagement and long-term retention.
  • Capture structured customer feedback and collaborate with product and research teams to improve platform capabilities.

Customer Success Manager

Hubilo
1 2022 - 12.2024
  • Managed a portfolio of enterprise and government customers valued at ~$600K ARR, ensuring successful onboarding, adoption, and renewal readiness.
  • Led onboarding and implementation programs for enterprise SaaS customers, reducing time-to-value by 20% and achieving 95% training CSAT.
  • Conducted executive-level QBRs aligning product usage with customer business objectives and KPIs.
  • Identified upsell and cross-sell opportunities, contributing to a 15% increase in quarterly expansion revenue.
  • Performed renewal forecasting and risk assessments, helping reduce customer churn by 10%.

Technical Consultant – Adobe Creative Cloud

Adobe (Vendor Role)
8 2019 - 12.2021
  • Led onboarding and enablement for 50+ enterprise Creative Cloud customers across commercial, government, and education sectors, supporting a 95% renewal rate.
  • Conducted executive and IT stakeholder sessions to drive adoption of Adobe Cloud solutions, increasing product utilization by 30%.
  • Managed enterprise implementations including SSO integrations (ADFS, Azure AD, Okta, Shibboleth), achieving a 100% successful deployment rate.
  • Identified expansion opportunities through customer engagement and contributed to $500K in additional revenue via cross-sell and upsell initiatives.
  • Analyzed customer usage data through Gainsight and developed adoption strategies that increased product engagement by 25%.

Sr. Customer Care Executive

Ienergizer
7 2017 - 8 2019
  • Managed premium client portfolios, maintaining 95%+ CSAT through proactive issue resolution and customer engagement.
  • Resolved high-priority escalations with a 90% first-contact resolution rate, reducing average resolution time by 40%.
  • Retained 85% of at-risk customers through tailored solution alignment and structured retention initiatives.

Business Development Executive

Magnious Solutions Pvt Ltd.
8 2016 - 4 2017
  • Managed inbound US technical sales opportunities and contributed to a 20% increase in service sales revenue.

Education

MBA - Operations Management

NMIMS
Mumbai, India
04.2001 -

B.Tech - Computer Science

Dr. A.P.J. Abdul Kalam Technical University
Lucknow, India
07.2012 - 07.2016

Skills

Customer Success- Customer Lifecycle Management, Enterprise Onboarding, Executive QBRs, Renewal Strategy,Value Engineering & Value Realization

Revenue Growth- Account Expansion, Upsell & Cross-sell, Churn Reduction

Enterprise Engagement- Executive Stakeholder Management, Strategic Account Management, Cross-functional Collaboration

Technical- SaaS Implementation, Technical Solution Articulation,Business Intelligence Enablement

Overview

9
9

Certified in 9 courses offered by Linkedin

40
40

Hands on experience on more than 40 softwares/IT Services

6
6
years of post-secondary education
10
10
years of professional experience

Accomplishments

  • Key Contributor, Hubilo (February 2024)
  • Rising Star, Hubilo (September 2022)
  • Top Performer (Creative Cloud), Adobe (October 2020)
  • Best Employee (Creative Cloud), Adobe (April 2021)

Tools and Platforms

  • Salesforce
  • Gainsight
  • HubSpot
  • Zendesk
  • Jira
  • Planhat

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Pranshu PandeyEnterprise Customer Success Manager | £3.5M ARR Portfolio | APAC & Middle East | IT Services & Telecom Clients