Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.
Overview
9
9
years of professional experience
Work History
Regional Product Manager -NRI
ICICI Securities
06.2024 - Current
Managing Uttar Pradesh for developing and managing financial products and services tailored to the needs of the NRI customer base, to enhance the market share.
Responsible for building capability toward the NRI segment by conducting training programs in designated zones for seamless customer service.
Working with ICICI Bank branches in the entire state for a seamless customer onboarding experience in the NRI 3-in-1 opportunity.
Enhanced customer satisfaction by addressing feedback and implementing necessary product improvements.
Optimized pricing strategies, with thorough research on market trends, resulted in a growth of sales revenue.
Monitored sales data closely to identify potential opportunities or threats in the marketplace, adjusting strategies accordingly for optimal results.
Communicated effectively with team members to deliver updates on project milestones and deadlines.
Drove sales and revenue growth within their designated region, focusing on the NRI (Non-Resident Indian) customer segment, with the sales team.
Manager
Axis Bank
07.2021 - 05.2024
Extremely motivated Relationship Manager who is passionate about serving all customer orders and concerns expeditiously and accurately, with more than three years' experience in all areas of the industry including order taking, maintenance and customer complaints and concerns.
Looking after services such as Demat, Trade, Asset, Forex & Retail Banking and designated as the Relationship Manager for NRI and Wealth Customers.
Fostering & sustaining productive customer and branch relationships.
Driving Revenue from the Managed Book of NRI Clients and helping them in receiving the best customer service experience.
Creating opportunities for cross-sell on Third Party Products Mutual Funds, Life Insurance, General Insurance, Structures, Asset Products.
Upgrading the required skills on parallel segments of cross-sell: Business Banking/ Trade products.
Team Leader
Paytm Insurance Broking Pvt. Ltd.
12.2020 - 07.2021
Achieving growth and hitting sales targets by successfully managing the sales team and responsible for guiding Sales Representatives and ensuring that sales targets are met, generating leads, managing key accounts, and monitoring competitors' sales activities.
Worked alongside retail representatives to boost sales by enhancing product presentations.
Develop, implement, and maintain sales activities and plans.
Reported sales data to upper management as directed.
Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
Assistant Manager
Bajaj Finance Ltd
02.2020 - 12.2020
Supervising staff of collectors and monitors the way in which they handle phone calls and the letters they send to make sure the entire process operates in compliance with state and federal laws and responsible for minimizing a company's financial losses and study customer accounts and authorize various tactics such as extensions and write-offs to save the company money.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Ensuring company policies are followed.
Hiring, training and developing new employees.
Handling customer complaints and resolving issues that employees are not authorized to handle on their own.
Resolving customer issues to their overall satisfaction.
Providing leadership and direction to all employees.
Senior Executive
Policy Bazaar Insurance Web Aggregator Pvt. Ltd
05.2018 - 01.2020
Achieving growth and hitting sales targets by successfully managing the sales team and responsible for guiding Sales Representatives and ensuring that sales targets are met, and Built strong relationships with customers through positive attitude and attentive response.
Produce new revenue by researching and analyzing potential prospects and sales options.
Develop relationships with prospects and recommend solutions to improve their production through the use of your products.
Meet sales revenue targets.
Hitting sales targets by successfully managing the sales team and responsible for guiding Sales Representatives.
Mentored and guided employees to foster proper completion of assigned duties.
Sales Manager
Rakshit Engg. Pvt. Ltd
04.2016 - 05.2018
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Organizing sales visits.
Demonstrating and presenting products.
Establishing new business.
Negotiating contracts and packages.
Aiming to achieve monthly or annual targets.
Education
Bachelor of Commerce - Marketing
Chhatrapati Shahu Ji Maharaj University
05.2016
Intermediate - Commerce
Onkar Nath Dhawan College
06.2013
High School -
Vikram Khanna High School
04.2011
Skills
Leadership
Customer Service Skills
Knowledge of Banking
Software
Effective Time Management
Computer Skills
Financial Planning
Communication Skills
Languages
Hindi
English
Rewards And Recognition
Contributed highest amount in Life Insurance Business From NRI Noida Center for FY 2022-23, Rewarded by NSM.
Qualified the bank contest and rewarded as the Star of the Month by the business head in 09/01/21.
Qualified the bank contest and rewarded as the Star Performer For GI Impact 2.0 by the business head in 07/01/21.
Qualified the bank contest and rewarded as the Star Performer For Mission possible.
Qualified the bank contest and rewarded as the Star Performer For Mission possible 2.0.
Rewarded as the Star Performer for GI business from the National Manager.
Rewarded as Rising Star of the month In 12/01/20 In Paytm Insurance Broking Pvt Ltd.
Rewarded as Rockstar of the month In 02/01/21 In Paytm Insurance Broking Pvt Ltd.
Rewarded as Star of the month For 3 times in Policy Bazaar Insurance Broking Pvt. Ltd.