Pranshul Gupta
Former Loss And Prevention Officer
Summary
Dynamic professional with expertise in complaint handling and inventory management, honed at The Investigators Group. Successfully trained personnel in security protocols, enhancing safety and efficiency. Proven track record in public relations and upselling strategies, driving revenue growth by 15%. Adept at managing high-pressure situations with calm and effective communication.
Developed skills in fast-paced, customer-facing environment, including team leadership, conflict resolution, and operational management. Seeking to transition into new field, leveraging transferable skills to drive success in diverse settings. Focused on delivering high-quality results and fostering positive team dynamics.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Loss Prevention Officer
The Investigators Group
11.2023 - 04.2024
- Completed incident reports and activity logs for accurate, current records.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Trained personnel on security best practices, protocols and procedures.
Warehouse Associate
United Parcel Services, UPS
06.2023 - 04.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
Ticket Inspector
Ticketmaster
06.2023 - 01.2024
- Assisted patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Implemented crowd control measures during high-traffic events, maintaining a safe and orderly environment.
Ticketing Supervisor
Ticket Gateway
06.2023 - 12.2024
Security Officer
Good Luck Security
11.2023 - 12.2023
Education
Bachelor of Arts - Mass Communication And Journalism
Govt Degree College
Dharamsala, India07-2027
Associate of General Studies - Business Administration
Canadore@Stanford
Scarborough, Toronto04-2024
Skills
Complaint handling
Ticketing system expertise
Reservation management
Price structures
Inventory management
Group sales
Public relations
Upselling strategies
Frontgate
Special events
Revenue analysis
Timeline
Loss Prevention Officer
The Investigators Group
11.2023 - 04.2024
Security Officer
Good Luck Security
11.2023 - 12.2023
Warehouse Associate
United Parcel Services, UPS
06.2023 - 04.2024
Ticket Inspector
Ticketmaster
06.2023 - 01.2024
Ticketing Supervisor
Ticket Gateway
06.2023 - 12.2024
Bachelor of Arts - Mass Communication And Journalism
Govt Degree College
Associate of General Studies - Business Administration
Canadore@Stanford
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