Prantar Pratap Goswami
Bengaluru
Summary
Results-driven operations leader with 12+ years of experience across healthcare, e-commerce, logistics, and QSR industries. Skilled in optimizing supply chains, implementing change management strategies, and leading cross-functional teams to achieve efficiency and growth. Key accomplishments include setting up and streamlining logistics to handle 15,000+ units monthly- generating Rs. 3.8 crores in six months, achieving a 95% on-time fulfillment rate, and expanding vendor networks to add Rs. 1.5 crores annually. Adept at leveraging data-driven decision-making, reducing costs by over 60%, and improving customer satisfaction to 4.5+ ratings. Committed to driving innovation, fostering collaboration, and creating scalable solutions in dynamic environments.
Overview
16
16
years of professional experience
Work History
Independent Consultant
Remedi Healthcare India Pvt Ltd
05.2024 - Current
- Independent Consultant to the company assisting it in marketing and sales of ultra-portable X-ray units
- Successfully generated 15 channels of alternate sales in addition to traditional channel sales
- Produced 10 demos in private hospital sales in 1 month, a record in the company
- Fruitfully generated POs for Rs 1.5 crores in 1 month, with purchase to happen in sometime
- Delivered project on applications of X-ray in veterinary industry, potentially generating upto Rs 3 crore per annum
- Shortlisted and developed list of companies with potential for tie ups in FIME 2024
- Led successful execution of social media campaigns to attract 76 customers with potential sales of Rs 5 crores
- Distributor management to generate additional sales channels amounting to Rs 1 crore
Director Operations & Business Development
Xlongevity Chirayu Private Limited
06.2023 - 03.2024
- Developed data-driven inventory planning and logistics strategies, ensuring optimal stock levels for outbound shipments and reducing lead times, contributing to Rs 3.8 crores in additional revenue within 6 months.
- Optimized cross-border logistics operations for export-import processes, streamlining systems to improve shipping efficiency and reduce costs, enabling the handling of 15,000 units per month while ensuring compliance with international regulations
- · Served as the primary point of contact between stakeholders, bridging communication and alignment between supply chain partners, logistics solutions providers, and marketplace sellers to drive operational efficiency of >95% adherence to timelines and support fulfillment objectives
- Orchestrated vendor relationships and contract management, ensuring alignment with business objectives and streamlining payment processes, overseeing 50+ vendors and large-scale projects worth 70 lakhs
- Led workshops and training sessions for product and tech teams to align on website architecture, payment gateways, and customer service protocols, driving successful project execution.
- Spearheaded change communication strategies for customer blood testing protocols and self-testing kits, ensuring compliance with HIPAA standards and achieving projected revenue of Rs 1.5 crores annually.
- Directed cross-functional teams and project management efforts using JIRA, Confluence, and Miro Board, ensuring seamless communication and alignment across multiple stakeholders.
Operations Manager – Head Diagnostics and Pharma
Tata Digital Health (Tata Industries Pvt Ltd)
04.2019 - 05.2023
- Managed large-scale change management projects, overseeing end-to-end operations for e-pharmacy, e-diagnostics, and clinics valued at Rs 3 crores annually. Led a team of 50+ personnel and optimizing performance metrics.
- Led data-driven decision-making and initiated Root Cause Analysis protocols, driving process improvements that reduced complaint percentages to below 5%.
- Engaged with stakeholders and expanded vendor networks, successfully optimizing order spend and increasing revenue by expanding the lab partner network across 20 cities, generating an additional Rs 1.5 crores per annum.
- Led regular change impact workshops and training sessions for internal teams and vendors, driving alignment and maintaining high customer satisfaction with a 4.5+ rating across all orderCrafted and executed change communication strategies, collaborating with marketing to enhance clinic and lab presence through targeted SEO, PNs, and SMS campaigns, driving growth in 20 cities.
- Achieved 95% on-time fulfillment of orders and 100% on-time results by implementing logistics performance optimization strategies, improving outbound delivery efficiency, and reducing order processing delays.
Senior Operations Manager
Freshmenu – Foodvista India Pvt Ltd
01.2018 - 11.2018
- Led team management initiatives by overseeing a large team of 15 Managers, 60 Team Leaders, 25 Chefs, and 700 team members, contributing to generating Rs 40 crores in annual revenue. Prepared strategies for operational excellence and change implementation across the team.
- Performed cost optimization and change impact strategies, effectively managing Profit and Loss (P&L) responsibilities with manpower, equipment, and services costing Rs 30 crores per annum.
- Established efficiency improvements, reducing delivery costs to Rs 52 per order and increasing rider productivity to 23 orders per rider—significantly outperforming industry averages.
- Drove continuous improvement initiatives, achieving COGS at 30.5% of sales and packaging costs at 6.5%, outperforming industry averages of 35% and 8.5%, respectively.
- Designed and executed change impact assessments and quality improvement plans, resulting in improved audit scores from 65 to 95 (FSSAI).
- Led operational change efforts to improve on-time delivery, achieving 90% on-time delivery across kitchens, and consistently delivering high customer satisfaction with food ratings of 4.5 and delivery ratings of 4.4—well above industry averages.
Manager - Operations
ZEE – GORB – An Essel Group Venture
08.2016 - 09.2017
- Established and managed large-scale change initiatives, leading a team of 12 Managers, 50 Team Leaders, and 600 delivery personnel to implement operational changes and significantly reduce delivery costs from Rs 170 to Rs 55 per delivery—a 327% improvement, beating the industry best of Rs 60.
- Led training programs and performance optimization efforts, increasing productivity to 18 orders per person per shift, significantly outperforming the industry average of 13 orders per rider.
- Created and implemented Standard Operating Procedures (SOPs) and change management frameworks, including an operating structure, escalation, and penalty matrix, driving operational consistency and efficiency.
- Led communication and customer experience change strategies, initiating the use of apology cards for serv
Co-founder
Dropbase Software Private Limited
07.2015 - 08.2016
- Led communication and customer experience change strategies, initiating the use of apology cards for service disruptions which resulted in a 2000% reduction in ORM complaints, greatly improving customer relations
- Company co-founder with 9 managers, 37 sales executives, 63 TLs and 500 delivery executives across 2 cities
Procurement Manager
Flipkart
01.2014 - 01.2015
Sales Manager
Michelin India Tyres Private Limited
01.2013 - 01.2014
Systems Engineer
Infosys Limited
01.2009 - 01.2011
Education
PGDM - Marketing and Operations
IMT Ghaziabad
03-2013
B. Tech - Mechanical Engineering
NERIST
01.2009
Skills
- Operational Leadership
- Profit & Loss Ownership
- Project Management
- Strategic Operations
- Performance Optimization
- Category Management
- Supply Chain Management
- Continuous Excellence
- Revenue Growth
- Customer support and service
- Strategy and Leadership
- Team Management
Pointsofmention
- Final Year B. Tech project selected for National Conference in IIT Chennai.
- Academic project – IMT Ghaziabad selected for FOBE international conference 2012.
Affiliations
- Vocalist
- Guitar and Tabla Player
- Emcee
- School State Level Table Tennis Player
Timeline
Independent Consultant
Remedi Healthcare India Pvt Ltd
05.2024 - Current
Director Operations & Business Development
Xlongevity Chirayu Private Limited
06.2023 - 03.2024
Operations Manager – Head Diagnostics and Pharma
Tata Digital Health (Tata Industries Pvt Ltd)
04.2019 - 05.2023
Senior Operations Manager
Freshmenu – Foodvista India Pvt Ltd
01.2018 - 11.2018
Manager - Operations
ZEE – GORB – An Essel Group Venture
08.2016 - 09.2017
Co-founder
Dropbase Software Private Limited
07.2015 - 08.2016
Procurement Manager
Flipkart
01.2014 - 01.2015
Sales Manager
Michelin India Tyres Private Limited
01.2013 - 01.2014
Systems Engineer
Infosys Limited
01.2009 - 01.2011
PGDM - Marketing and Operations
IMT Ghaziabad
B. Tech - Mechanical Engineering
NERIST
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