Prardhana Gloria
Hyderabad
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
ADP Pvt Ltd
Pune
09.2023 - 02.2024
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Solved complex problems related to payroll processing quickly and efficiently.
Executive Trainer
Credence Resourse Management Pvt Ltd
Pune
02.2023 - 08.2023
- Conducted assessments of executive performance to identify areas needing improvement.
- Provided one-on-one coaching sessions for executives in need of personal development.
- Monitored progress of participants throughout the program and provided feedback accordingly.
- Assisted in developing metrics that measure the effectiveness of executive training initiatives.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
Process Trainer
Pharma 1st Healthcare Pvt Ltd
Hyderabad
10.2021 - 11.2022
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Created and implemented training programs to fill requirements.
- Collaborated with other departments to maintain current knowledge of training needs.
- Explained goals and expectations required of trainees.
- Monitored and evaluated recorded calls to clear the new hire for their OJT and gauge their quality on the calls.
Customer Service Representative
Synchrony Financial
Hyderabad
10.2020 - 10.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked for Amazon Store Card and Paypal Credit
Customer Service Representative (Contract)
Amazon development Pvt Ltd
Hyderabad
02.2019 - 07.2019
- Answered incoming calls and emails, providing frontline US customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing US customers by attending closely to concerns and developing solutions.
Process Associate (Intern)
Pharma 1st Healthcare Pvt Ltd
Hyderabad
05.2016 - 12.2018
- Helped generating and creating Pharmacy/Pharmacist leads to sign them up with our product.
- Convert the leads and process the leads by sending paperwork and walking them through the paperwork.
Education
Intermediate -
Villa Marie College For Women
Hyderabad04.2020
High School Diploma -
Bhashyam Educational Institution
Hyderabad03.2015
Skills
- Training Program Design
- Decision Making
- Quality Assurance
- Coaching and Development
Timeline
Senior Customer Service Representative
ADP Pvt Ltd
09.2023 - 02.2024
Executive Trainer
Credence Resourse Management Pvt Ltd
02.2023 - 08.2023
Process Trainer
Pharma 1st Healthcare Pvt Ltd
10.2021 - 11.2022
Customer Service Representative
Synchrony Financial
10.2020 - 10.2021
Customer Service Representative (Contract)
Amazon development Pvt Ltd
02.2019 - 07.2019
Process Associate (Intern)
Pharma 1st Healthcare Pvt Ltd
05.2016 - 12.2018
Intermediate -
Villa Marie College For Women
High School Diploma -
Bhashyam Educational Institution
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