Prarthana Achanna

• Led a dynamic team in implementing and managing social listening projects aimed at gathering insights into customer sentiment, market trends, and digital media trend analysis.
• Utilized cutting-edge tools and methodologies, such as Sales force Marketing cloud intelligence (Datorama), DOMO etc. to monitor and analyze social media channels, online forums, and other digital platforms to extract actionable insights.
• Developed and executed strategies to streamline processes, resulting in increased efficiency and improved project delivery timelines.
• Collaborated cross-functionally with stakeholders to ensure alignment of project goals with business objectives.
• Communicated findings and recommendations effectively to key stakeholders, facilitating data-driven decision-making.
• Mentored team members, fostering culture of innovation, continuous learning, and professional growth within the project team.

• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Collaborated with stakeholders to define project objectives and criteria.
• Identified patterns and trends in large data sets and provided actionable insights.
• Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement. While shouldering responsibility of training new talent

• Spearheaded recruitment efforts, sourcing top talent, full-time and Freelancers to meet staffing needs of Pinnacle Education.
• Designed and delivered comprehensive training programs tailored to the needs of newly recruited staff, ensuring smooth onboarding and integration into their roles of coaching post graduates for competitive exams.
• Collaborated closely with department heads and senior management to identify staffing needs and devise strategic recruitment plans to address them effectively.
• Contributed by consulting in Organizational management and to access needs and plan improvement including development of complete online business model for increased revenue generation

• Produced engaging and persuasive content for press releases, media statements, speeches, op-eds, and other communications materials, ensuring alignment with the CEO's messaging and the institute's objectives.
• Conducted thorough research and analysis of industry trends, market developments, and regulatory changes to provide valuable insights for PR campaigns and content creation.
• Established and maintained relationships with key media contacts, journalists, and industry influencers to facilitate media coverage and secure opportunities for the CEO to share expertise and thought leadership.
• Managed crisis communications effectively, drafting responses and coordinating with relevant stakeholders to address sensitive issues and mitigate reputational risks.
• Collaborated with internal departments, including marketing, legal, and compliance, to ensure consistency in messaging and adherence to regulatory requirements.

• Managed time efficiently in order to complete Batches within stipulated time to ensure optimum utilization of available classrooms and available teachers.
• Ensuring smoot admission and onboarding of newly registered students and teachers.
• Scheduling test series and conducting workshops for students.

instrumental in conduction extra curricular training programs on Soft skills development for students and staff

• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with student parents and teachers.

• Oversaw the day-to-day operations of Goa branch, with a focus on managing cash counters and loan files to ensure efficient and compliant financial transactions.
• Led a team of operations staff, providing guidance, training, and performance management to ensure adherence to company policies, procedures, and regulatory requirements.
• Managed cash handling processes, including cash deposits and reconciliation, implementing controls to minimize errors and mitigate risks associated with cash transactions.
• Coordinated with the loan processing team to ensure timely and accurate processing of loan applications, documentation, and disbursements, maintaining high levels of customer satisfaction.
• Conducted regular audits and reviews of branch operations to identify areas for improvement, streamline processes, and enhance operational efficiency.
• Acted as a liaison between the branch and regional or head office, communicating branch performance metrics, operational challenges, and strategic initiatives.
• Collaborated with sales and marketing teams to promote NBFC products and services, driving customer acquisition and retention efforts within the branch's market area.
• Responded to customer inquiries, complaints, and escalations, resolving issues promptly and effectively to uphold the company's reputation for excellent customer service.