Prarthana Maheshwari

Data Analysis

• Utilized data extraction & visualization tools to develop reports & dashboards to effectively communicate business insights & strategic initiatives.
• Created data models, identified patterns & trends in data to monitor & analyze KPIs & develop business strategies.
• Built customized and ad-hoc reports for the CEO and delivered the Quarterly Supervisory Board pack for Trustees and Partners.

Project Management

• Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
• Developed an end-to-end employee rewards program for Zurich staff - ACE Awards.

Head of Data Warehouse

• Responsible for all pipeline activities taking place in DWH & team lead
• Devised work plans and adhered to strict deadlines in system or database development, with prompt communication.
• Evaluated third-party solutions for compatibility with existing systems, driving seamless integration, and extending the capabilities of the data warehouse environment.

Incident Management

• Collaborated with cross-functional teams to identify root causes of incidents. Led to increase in system stability & CSAT score.
• Implemented preventative measures by analyzing incident trends and working closely with the IT team to address vulnerabilities.
• Assessed incident priority based upon impact to business and escalated issues as necessary, leading to accuracy & refined resolution processes
• Coordinated change management efforts in incident management reporting, which led to refinement of existing processes.