Prarthana Sathe

• Timely closure of customer grievances raised with MD and board members supported stronger complaint governance.
• RCA documentation for each complaint highlighted process lapses and preventive steps to avoid repeat cases.
• Accurate complaint recordkeeping strengthened tracking and case visibility.
• Cross-functional coordination resolved complaints efficiently with internal teams.
• Product and process improvement suggestions helped address root causes of complaints.
• Detailed complaint response drafts delivered clear resolution communication to customers.
• Stakeholder meetings addressed operational challenges and supported quicker decision-making when required.
• Faster support to regulatory complaint desk helped reduce resolution delays and minimize RBI advisory risk.

• Timely, accurate support resolved complex customer inquiries across voice, email, and chat channels.
• Complaint resolution stayed aligned with service standards and customer expectations through strong escalation handling.
• Detailed case notes supported accurate tracking and follow-up.
• Faster issue resolution and fewer repeat service delays resulted from close coordination with internal teams.
• Client communication was initiated on behalf of team to maintain contact.
• Critical exception data and customer communications were handled with accuracy and attention.

Handling the Customer queries received through calls on level 1.

Outcalling the customer inregards to their order delivery.