Prasad Baporikar

• Analyzed business processes, identified areas of improvement and developed plans to implement changes.
• Managed the implementation of new systems, procedures and policies to ensure operational efficiency.
• Monitored progress against project objectives, timelines, budgets and quality standards.
• Coordinated with stakeholders to develop detailed implementation plans for projects.
• Developed and implemented a comprehensive operations strategy to optimize service delivery and improve customer satisfaction.
• Provided regular updates on project progress to senior management team.
• Facilitated cross-functional collaboration between departments to ensure successful implementations.
• Ensured compliance with all applicable laws, regulations, industry standards and internal policies in relation to operations activities.
• Established performance metrics for assessing effectiveness of operations initiatives.
• Trained staff on new operational procedures and processes.
• Resolved issues that arose during implementation process in a timely manner.
• Collaborated with IT teams to ensure smooth transition
• Prepared reports on operational performance for senior management review.
• Incentive calculation for branch & HO Team

• Developed and implemented operational procedures to ensure quality standards are met.
• Disburse of CONSUMER DURABLE LOAN, PERSONAL LOAN & PERSONAL COMPUTER LOAN, CREDIT CARDS FILES (STANDARD CHARTERED) as per policy and requirement.
• To scrutinize documents to check for statutory compliances and credit policy.
• To ensure credit approval is there, and strict document discipline is maintained.
• To check the correctness of PDCs and ECS.
• To ensure file processing TAT is maintained and timely stamping of the documents.
• To dispatch the documents timely to HO in batches.

At Spectrum Business Solutions Ltd., I am working as a Team Leader. Here, we are working for National Securities Depository Ltd. (NSDL) as processing Assistance with Customer Relationship Management (CRM) under Tax Information Network Department (TIN). The job profile is described below:

• Worked closely with team members to ensure successful completion of tasks.
• Here we have a team of 8 members, and I am working as a team leader. My role is to handle queries received from customers regarding TAN, PAN, ETDS, OLTAS, 26AS on tininfo@nsdl.co.in email address.
• After receiving queries, I segregate and distribute them to my team members.
• Throughout this complete process, I coordinate with my team members, as well as customers, to resolve their problems.
• Auditing replies given by team members to applicants.
• Preparing daily MIS reports.

• Maintained a comprehensive database of all operational documents, policies, and regulations.
• Disbursed TWO WHEELER LOAN, CONSUMER DURABLE LOAN, PERSONAL LOAN, and PERSONAL COMPUTER LOAN as per policy and requirement.
• Training to Branch Sales team.
• Completed various reports and analyzed each report to decide where improvements could be made.

• Set specific goals for projects to measure progress and evaluate end results.
• Two-wheeler loan, consumer durable loan, personal loan, and personal computer loan as per policy and requirement.