Prasad Belvalkar
Instrumentation Engineer
Pune
Summary
Accomplished Regional Service Manager at Leica Microsystems, recognized for service leadership and training excellence. Awarded Best Customer Support and Leadership Anchor Awards. Expert in driving revenue growth and cross-functional collaboration, enhancing customer satisfaction and retention. Proven track record in technical competence and innovation, contributing to service-led revenue and business development.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Regional Service Manager
Leica Microsystems, a Danaher Group
11.2011 - Current
- Regional Service Manager for West–WF India, managing service operations, customer support, application support (Industry Division), and revenue growth initiatives
- Promoted to Regional Key Engineer – India, with national responsibility for product and application training
- Lead trainer for Leica Engineers and Channel Partners, delivering structured technical and application programs
- Conducted international training programs in India and Germany, strengthening technical competence and standardization
- Strong expertise in service leadership, training excellence, and cross-functional collaboration
Achievements:
🏆 Best Customer Support Award – 2017
🏅 Leadership Anchor Award (Innovation Champion) – 2020
🏆 GEM Award 2023
🏆 Core behaviour-Best Delivery Result Award- 2023
Service Manager
Lab India Instruments P Ltd
09.2005 - 11.2011
Lab India Instruments Pvt. Ltd. | September 2005 – November 2011 | India
Experience: 6 Years
- Managed the complete portfolio of Leica industrial microscopes and software solutions
- Performed installation, commissioning, servicing, and preventive maintenance of industrial microscopy systems
- Conducted product demonstrations for customers and internal teams
- Provided technical and application support for a wide range of Leica industrial microscopy solutions
- Troubleshot complex hardware and software issues, ensuring minimal downtime and high customer satisfaction
- Coordinated with sales and application teams to support business development and customer engagement
Education
Bachelor of Science - BE (Instrumentation)
PVPIT College of Engineering
Sangli, India 04.2001 -
Skills
Service Leadership – Driving high-performing service teams and customer satisfaction
Training Excellence – Delivering effective product and application training for engineers and partners
Cross-Functional Collaboration – Working closely with sales, application, and channel teams to achieve business goals
Client Handling – Managing customer interactions, expectations, and escalations to ensure high satisfaction and long-term relationships
Revenue Generation & Growth – Contributing to service-led revenue, renewals, upgrades, and customer retention through value-driven support
Timeline
Regional Service Manager
Leica Microsystems, a Danaher Group
11.2011 - Current
Service Manager
Lab India Instruments P Ltd
09.2005 - 11.2011
Bachelor of Science - BE (Instrumentation)
PVPIT College of Engineering
04.2001 -