Summary
Overview
Work History
Education
Skills
Timeline
Generic
Prasad Bhangre

Prasad Bhangre

Hospitality Professional
Pune

Summary

Experienced professional and manager with a proven track record of fostering team collaboration and delivering results. Proficient in inventory management, guest service, and staff training. Reputation for adaptability and effective leadership, ensuring smooth operations and maintaining high standards in fast-paced, ever-changing environments. Eager to drive success and contribute to achieving organizational goals.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Outlet Manager

NOVOTEL HOTEL
10.2024 - Current
  • Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered questions about store policies and addressed customer concerns.
  • Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
  • Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
  • Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
  • Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
  • Directed and managed banquet functions for 1600 person event.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
  • Established rapport with local vendors leading to better negotiation terms and improved costsefficiency.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
  • Continuously assessed industry trends and competitors'' offerings enabling the adaptation of services that catered effectively to market demands.
  • Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
  • Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
  • Negotiated contracts with clients, securing profitable deals while meeting guests expectations.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Oversaw day-to-day operations of 311-room hotel with staff of 40 employees.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Assistant Outlet Manager

NOVOTEL HOTEL
Pune
03.2023 - 09.2024
  • Developed and maintained a system for tracking and managing health and safety compliance.
  • Created and implemented a system for tracking and managing employee attendance and performance.
  • Created a food promotions for guest loyalty that increased repeat guests.
  • Developed an employee incentive program that increased staff morale and productivity.
  • Created reports and documents as requested by the F&B Director.
  • Assisted in implementing innovative menu items based on customer preferences leading to increased overall sales volume.
  • Provided exceptional guest experiences by closely monitoring service quality and quickly resolving any issues that arose.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored sales trends, developed promotional strategies, and managed pricing to increase revenue.
  • Analyzed customer feedback to identify pain points and opportunities for improvement.
  • Developed a comprehensive inventory system to track, monitor, and analyze usage and order levels.
  • Prepared comprehensive audit reports that detailed the results of the audit and identified potential risks.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

Food and Beverage Executive

NOVOTEL HOTEL
11.2018 - 01.2023
  • Created and maintained a roster of staff to ensure adequate coverage during peak business hours.
  • Coordinated with vendors to ensure timely delivery of food and beverage supplies and reduce inventory costs.
  • Created and enforced food and beverage safety policies to ensure compliance with industry standards.
  • Developed and implemented training programs for staff to ensure excellent customer service and maximize operational efficiency.
  • Empowered staff to resolve customer complaints in a timely manner.
  • Developed and implemented cost-saving initiatives that reduced operating expenses.
  • Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
  • Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
  • Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
  • Mentored and developed a strong team of leaders within the F&B department which led to improved staff retention rates.
  • Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
  • Augmented banquet services provided increasing repeat business from satisfied clients who enjoyed seamless execution during their events.

Bartender

SHERATON GRAND HOTEL
04.2018 - 09.2018
  • Correctly interpreted customer orders and prepared drinks according to the establishment's standards.
  • Up-sold menu items to increase profits.
  • Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment.
  • Organized and inventoried bar supplies.
  • Maintained a well-stocked bar by regularly checking inventory and placing orders for supplies.

Bartender

CONSTANCE HALAVELI
01.2018 - 03.2018
  • Maintained a well-stocked bar by regularly checking inventory and placing orders for supplies.
  • Correctly interpreted customer orders and prepared drinks according to the establishment's standards.
  • Up-sold menu items to increase profits.
  • Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment.
  • Organized and inventoried bar supplies.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.

Bartender

J W MARROTT MARQUIS
04.2017 - 01.2018
  • Exceeded customer service expectations by providing friendly and courteous service to all guests.
  • Adjusted drink recipes to customers' preferences.
  • Maintained a well-stocked bar by regularly checking inventory and placing orders for supplies.
  • Provided bar staff with training and guidance, resulting in improved customer service standards.
  • Correctly interpreted customer orders and prepared drinks according to the establishment's standards.
  • Organized and inventoried bar supplies.

F&B ASSOCIATE

J W MARRIOTT MARQUIS
03.2016 - 04.2017
  • Greeted customers in a friendly and professional manner.
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
  • Assisted customers with locating items and providing product information.
  • Created reports and documents as requested by the Supervisor.
  • Operated a variety of kitchen and bar equipment according to safety procedures.

F&B ASSOCIATE

COPTHORNE HOTEL by MILLENIUM HOTELS
03.2015 - 02.2016

F&B ASSOCIATE

IBIS HOTEL
10.2013 - 12.2014

F&B ASSOCIATE

OAKWOOD RESIDENCE NAYLOR ROAD
03.2012 - 04.2013

F&B ASSOCIATE

NOT JUST JAZZ BY THE BAY (LOUNGE BAR)
06.2011 - 12.2011

INDUSTRIAL TRAINEE

CITRUS HOTEL
06.2010 - 12.2010

Education

Bachelor of Science - Hotel & Tourism Management

Yashwantrao Chavan Maharashtra Open University
Pune, India
04.2001 -

H.S.C. -

B.R.GHOLAP High School & Jr. & Sr. College
Pune, India
02.2009 - 02.2010

S.S.C. -

B.R.GHOLAP High School & Jr. & Sr. College
Pune, India
02.2007 - 03.2007

Skills

  • Team management

  • Administrative Operations

  • Microsoft Excel

  • Effective communication

  • Self-assured and composed

  • Store operations

  • Employee relations

  • Brand awareness

  • Sales negotiation

  • Staff scheduling

  • Industry trends

  • Operations management

  • Lease negotiation

  • Multitasking

  • Adaptability and flexibility

Timeline

Outlet Manager

NOVOTEL HOTEL
10.2024 - Current

Assistant Outlet Manager

NOVOTEL HOTEL
03.2023 - 09.2024

Food and Beverage Executive

NOVOTEL HOTEL
11.2018 - 01.2023

Bartender

SHERATON GRAND HOTEL
04.2018 - 09.2018

Bartender

CONSTANCE HALAVELI
01.2018 - 03.2018

Bartender

J W MARROTT MARQUIS
04.2017 - 01.2018

F&B ASSOCIATE

J W MARRIOTT MARQUIS
03.2016 - 04.2017

F&B ASSOCIATE

COPTHORNE HOTEL by MILLENIUM HOTELS
03.2015 - 02.2016

F&B ASSOCIATE

IBIS HOTEL
10.2013 - 12.2014

F&B ASSOCIATE

OAKWOOD RESIDENCE NAYLOR ROAD
03.2012 - 04.2013

F&B ASSOCIATE

NOT JUST JAZZ BY THE BAY (LOUNGE BAR)
06.2011 - 12.2011

INDUSTRIAL TRAINEE

CITRUS HOTEL
06.2010 - 12.2010

H.S.C. -

B.R.GHOLAP High School & Jr. & Sr. College
02.2009 - 02.2010

S.S.C. -

B.R.GHOLAP High School & Jr. & Sr. College
02.2007 - 03.2007

Bachelor of Science - Hotel & Tourism Management

Yashwantrao Chavan Maharashtra Open University
04.2001 -

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Prasad BhangreHospitality Professional