Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
AdministrativeAssistant
Prasad Danappagoudar

Prasad Danappagoudar

Operations Manager Finance and Accounting - Specialized in P2P,O2C &R2R Transition & Transformation
Bangalore,KA

Summary

Over 15+ years of experience in F&A Business Process Transformation and Operations.
Engaged through outsourcing captive and 3 rd party firms, conceptualize in procure to pay process. Providing
services to strengthen and simplify the process which helps the customer to connect end to end F&A
operations. Innovating ideas to reduce the total lead time in process which helps improving internal and
external customer satisfaction. Constitute the process model through a re-engineer approach to bring
robustness.
Specialties: F&A operations, P2P Process, O2C process, R2R process, Transitioning, Relationship
Leadership, Vendor Management, Accounts payable, Payments, Intercompany transactions, Cash
Application, Billing, Reporting, Month end activities, Quality Assurance, Process documentation, Team
Management, Knowledge transfer, Lean and Six Sigma, Process related quality tools, Change management
and Process improvement.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Manager – Operations -P2P, R2R & O2C

Capgemini Pvt. Ltd.
, KA
06.2022 - Current
  • Handled overall Payment COE process with 3 divisions.
  • Responsible for overall P2P, R2R, O2C processes like accounts payable, payments, vendor creation and help desk process.
  • Day to day activities of standard and Adhoc payment runs, Intercompany Netting, Reconciliation of intercompany netting, Handling Queries and Escalation.
  • Responsible for O2C process.
  • Cash Application and Billing Process.
  • Responsible for R2R process.
  • Monitoring & ensuring day-to-day activities are completed on time.
  • Conducting Monthly Error workshops.
  • Drive continuous Quality improvement.
  • Signoff SOP`s from client during knowledge transfer phase.
  • Lead operation team during ramp-up to go-live and stabilization phases.
  • Maintain process KPI’s, SLA’s, SOP’s, error & issue log, RCA and monitoring of costs including shift allowance, Incentive Plans, etc.
  • Plan and develop systems and procedures to improve the effectiveness and efficiency of process.
  • Involved in new processes scope assessment, risk assessment, process solutioning and re-engineering.
  • Track and report process deliverables based on defined SLA to the stakeholders.
  • Formulate, execute, monitor, assess and recalibrate motivation plans for enhanced employee morale and appropriate reward systems.
  • Responsible for UAT in pre-production system and approval of the test results to be promoted to production system.
  • Prepare & maintenance change requests for any changes in the contract and process change.
  • Status call with Clients through an issue logs daily, fortnightly, and monthly.
  • Drive continuous process improvement by using lean and Six Sigma methodologies.
  • Build a volume forecast system to avoid volatility in the day-to-day business process operation.
  • Conducting 1-1 with team members.
  • Involved in preparing Calibrations, Rating (bell curve).
  • Maintain FTE calculation & resource utilization.
  • Span of Control- handling 102 team spans.
  • Ensure structured training is provided to new hires and all training gaps are addressed through refreshers or cross training by the SMEs.
  • Regular client review – Process Productivity & utilization, team performance, financials, SLA, LDM and other agreed metrics (Daily, weekly, and monthly basis).
  • Participated in SOX, KNOX, IMS, ISMS, and BCP audits, implementing controls based on the mitigations.
  • Successfully improved OTACE-CSAT score from 1.3 to 4.5 in 2024.
  • Set a benchmark by achieving a PULSE score of 8 for the past three years.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager – Operations

Genpact Pvt. Ltd.
01.2020 - 05.2022
  • Headed a team of 45 Invoice Verification & 2 Team Leads.
  • Led a team of 47 members.
  • Supervised the functioning of P2P Process, ensuring transaction/ invoice/ payment and processing.
  • Safeguarded integration of all payments into Accounts Payable and processing the same through the system having adhered to the - Procure to Pay Process.
  • Directed several operations including KPIs, SLA Management (Service Level Agreement), Volumes Management, Team Utilization, C-SAT (Customer Satisfaction), Attrition Rate, Headcount and Forecasting.
  • Incorporated targets, SOP & SLA, establishing and maintaining quality & productivity goals & planning for the process.
  • Dissipated Barclay’s card/Lodge card/Negative card/ BCD transactions in Vendor accounts.
  • Worked on clearing aged items, 30 days for both invoice processing and helpdesk.

Sr. Lead Executive/ Global Treasury (Fund Management/ Reporting’s)

Aequs Aerospace Pvt. Ltd.
10.2018 - 12.2019
  • Produced Cash Flow Reports, Fund Management, Factoring, Vendor Master, Invoice Processing, All Types of Payments, BRS & Working Capital.
  • Administered Supplier Payments, Salary Payments, Employee Reimbursement, Petty Cash, & One-time Vendor Payments.

Process Lead/Team Lead | Accounts Payable/Contact Centre/Transition and Transformation

Volvo India Pvt. Ltd.
03.2015 - 10.2018
  • Managed helpdesk activity & satisfaction level of the users; assessed Knowledge Document and uploaded the same in portal for the use of various users.
  • Headed a team of 7 Members & 2 Automated Process Associates.
  • Ensured Service Level Agreement (SLA) & Key Performance Indicator (KPI); evaluated SLA results and negotiated SLA targets with client.

Subject Matter Expert| Accounts Payable P2P

Accenture Pvt. Ltd.
06.2010 - 03.2015
  • As SME, conveyed backup to the Team Lead managing a team of 7 Accounts Payable Analysts.
  • Fixed escalation promptly and reported any control or quality exceptions.
  • Formed & conserved Operational Excellence awareness among the team.
  • As Analyst, communicated with Offshore Team, Client & Vendors to solve invoice problems and address issues related to price variances & rate differences.
  • Subsidized as Support Work Associate to address all queries from vendor / client through e-mail or over the phone.
  • Administered vendor invoices in SAP 6.00 based System, which includes “Urgent” & No Paperwork invoices with 100% accuracy.

Process Executive | Helpdesk

Infosys Pvt. Ltd.
12.2009 - 05.2010

Education

PGDBA -

Symbiosis

B.Com. - undefined

CSICC, Karnataka University Dharwad
Dharwad, Karnataka

IFRS - undefined

V-Skills

Six Sigma Yellow belt - undefined

Skills

Experience with SAP ERP systems

Accomplishments

  • Best Team Manager, 2024, Honored with Best Team Manager award for good performance.
  • Silver Cheers, 2020, Acknowledged with Silver Cheers from Assistant Vice President - Genpact in the category of INCISIVE - Deep domain expertise for outstanding contribution.
  • Trainer, Proceeded as a Trainer along with the Gold Coast Trainer to cover up knowledge gap.
  • Best Production Leader, 2018, Recognized as Best Production Leader for the performance on the production floor at Volvo.
  • Rewards and Recognition, Honored with Rewards and recognition at Volvo and Accenture for best productivity and quality delivered.
  • Extra Miler – Accountability Award, 2016, Conferred with Extra Miler – Accountability Award for taking additional initiatives.

Personal Information

  • Passport Number: U6596862
  • Date of Birth: 05/16/87

Timeline

Manager – Operations -P2P, R2R & O2C

Capgemini Pvt. Ltd.
06.2022 - Current

Assistant Manager – Operations

Genpact Pvt. Ltd.
01.2020 - 05.2022

Sr. Lead Executive/ Global Treasury (Fund Management/ Reporting’s)

Aequs Aerospace Pvt. Ltd.
10.2018 - 12.2019

Process Lead/Team Lead | Accounts Payable/Contact Centre/Transition and Transformation

Volvo India Pvt. Ltd.
03.2015 - 10.2018

Subject Matter Expert| Accounts Payable P2P

Accenture Pvt. Ltd.
06.2010 - 03.2015

Process Executive | Helpdesk

Infosys Pvt. Ltd.
12.2009 - 05.2010

B.Com. - undefined

CSICC, Karnataka University Dharwad

IFRS - undefined

V-Skills

Six Sigma Yellow belt - undefined

PGDBA -

Symbiosis

Similar Profiles

CREATE PROFILE
Prasad DanappagoudarOperations Manager Finance and Accounting - Specialized in P2P,O2C &R2R Transition & Transformation