Prasad Dattatray Dubey
Kalyan
Summary
To work with a growing organization, where I can get the opportunities to improve my abilities by accepting challenges, at the same time fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Personal Banker
HDFC BANK LTD
Kalyan
08.2022 - Current
- Assisted clients with account openings and inquiries.
- Provided personalized financial advice to meet client needs.
- Processed loan applications and gathered required documentation.
- Managed customer interactions through phone and in-person meetings.
- Collaborated with team members to enhance customer service experience.
- Resolved customer issues promptly to ensure satisfaction.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Used product knowledge and abilities to execute consumer loans and other services.
- Created strategic financial solutions to suit individualized client needs.
- Researched customer inquiries and reported findings in a timely manner.
Quality Executive
IIFL Finance
09.2021 - 08.2022
- Responsible for IIFL Gold Loan Finance as a Quality Executive.
- Identify & give feedback on agent shortcomings in soft skills & process knowledge.
- Online/offline monitoring of agent calls to audit & scrutinize.
- Daily Reports on Quality Deviations Auditing calls based on set parameters & CTQ's.
- Also taking training for new batches regarding quality parameters.
- Reviewing the performance of the agents.
- Giving feedback to operations regarding any deviation.
- Conducting every day briefing activity for improving agent's performance & reducing error's & fatal counts.
- Also conducting Dip check activity, Call calibration activity, Call listening activity.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Quality Analyst
Eureka Outsourcing Ltd.
06.2020 - 09.2021
CSA-Customer Service Adviser
Teleperformance DIBS
Thane
- Company Overview: Process name: Oneassist
- Process name: Oneassist
Education
BMS -
Mumbai University
HSC -
Mumbai Board
SSC -
Mumbai Board
Skills
- Communication skills
- Fast learner
- Ability to learn new concepts
- Proficient utilization of concepts
- Positive thinking
- Ability to work under pressure
- Meeting deadlines
- Feedback on soft skills
- Feedback on process knowledge
- Quality assurance
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Strategic planning
- Increased revenue
- Relationship management
- Banking
- Issues resolution
- Branch management
- Relationship building and management
- Opportunity identification
- Portfolio analysis
- Upselling
- Regulatory compliance
- Banking regulations
Hobbies and Interests
- Listening Music
- Exploring different places
Personal Information
- Date of Birth: 08/14/97
- Nationality: Indian
- Marital Status: Unmarried
Medium Of Communication
- English
- Hindi
- Marathi
Languages
English
Beginner
A1
Marathi
Beginner
A1
Hindi
Beginner
A1
Timeline
Personal Banker
HDFC BANK LTD
08.2022 - Current
Quality Executive
IIFL Finance
09.2021 - 08.2022
Quality Analyst
Eureka Outsourcing Ltd.
06.2020 - 09.2021
CSA-Customer Service Adviser
Teleperformance DIBS
BMS -
Mumbai University
HSC -
Mumbai Board
SSC -
Mumbai Board