PRASAD JAYASINGH
Bangalore
Summary
Over 14 years of experience in Operations - Human Resources, Delivery Excellence & Transformation in the Information Technology Sector. Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Talent Acquisition Delivery Manager (RPO – Consulting)
IBM India Private Limited
09.2021 - Current
- Determining current staffing needs and producing forecasts
- Developing talent acquisition strategies and hiring plans
- Leading employment branding initiatives and perform staffing planning to deliver numbers and anticipate future needs
- Take steps to ensure a positive candidate experience and assist in employee retention and development
- Organize and/or attend career fairs, assessment centers, or other events
- Managing Talent acquisition programs and initiatives, which includes delivering important deliverables, reports, communications, learning materials, and other assistance
- Controlling and conducting the process for talent assessments, performance management, and succession planning.
Talent Acquisition Recruitment Delivery – Team Lead
IBM India Private Limited
11.2014 - 08.2021
- Handling complete operations for HR Recruitment Delivery functions (Receipting, Offers, and Pre-Hire Background Team) for all Business units (Global Business Services, Global Technology Services, Cognitive process services, etc)
- Develop and maintain effective relationships with key Client Recruitment Stakeholders in weekly and quarterly review meetings with ownership for all operational issues and acting as the escalation point
- Planning Execution and Creating Dash Boards for all Business Units
- Preparing daily workloads and allocation of work to the team and follow-up
- Managing the Productivity for evaluation and analysis of individual performances
- Coordinating with Recruiters and Account Leads for a smooth transaction for processing each offer
- Follow up and coordinate with the Quality Analysis team to improve team performance
- Monthly Individual Interaction with team members to discuss their issues and review their performances
- Conducting weekly and daily team meetings to discuss team performance, goals, and achievements
- Preparing monthly Team Rosters, and timetables, and approving leave
- Monitoring and reporting individual performances and team performance to Recruitment Lead
- Resolving problems and issues which slow down the offer process as a whole
- Co-ordination on Acquisition and Outsourcing deals end to end
- Implementing new initiatives with a trial-and-error method to optimize the offer process Motivating the team to achieve high standards Carrier Path Guidance for the HR Specialists
- A “Friendly and Accessible” approach with the team members to ensure a positive work environment for the team and workplace
- Process Planning and executions
- Providing timely information to facilitate future resourcing decisions on a monthly/quarterly basis
- Strategically assigns the daily incoming volume to the team members
- Handling Escalations
- SPOC for all inquiries, and escalations within the Recruitment Delivery.
Recruitment Quality Team Lead
IBM India Private Limited
10.2013 - 10.2014
- Responsible for the day-to-day execution of one or more of the following major functions for the entity
- Vast Experience in Recruitment and Offer delivery process and an SME in the Recruitment process
- Expertise in handling clients in Audit
- Have experience in HR discussions
- Handled high volumes and constraints
- Experience in clearing Audits which includes corporate audits
- Maintaining the BC/ HR BC defects from an Audit perspective and coaching the team
- Conducted Mentor/Mentee Program for the entire delivery team
- Regular process training and assessment were provided to the Team
- Maintained reports and sent them out to Recruitment Team on daily basis
- Trained all the new joiners on the Process and the policies
- Handled Agency payments in addition to Quality and ensured correct payments have been processed to the agencies
- Worked on streamlining the process and continuous improvement.
Quality Specialist (HR Operations)
IBM India Private Limited
12.2008 - 09.2013
- Conducting an audit on HR documents to check adherence to the HR process
- Responsible for checking the quality of processing and error reporting
- Actively involved in formulating strategies for the attainment of short-term goals and long–term innovations
- Overseeing the development and implementation of innovative solutions to speed up the process, and achieve consistency in functions for both the organization and the clients
- Giving regular feedback to the Clients
- Handling Source change process and reporting
- Actively involved in mentoring the new joiners
- Ensuring process improvements and implementation, saves costs for the company and also reduces human effort
- Tracking Weekly and Monthly MIS for the offers processed by the team
- Conducted audit for IBM Daksh to IBM India Transition employees single-handedly, verifying compensation details and documents
- Interacted with US Recruiters on the Transactions and supported US Team on Offer Process.
Education
Skills
Communication
HR tools and processes
Organizing skills & Team development
Microsoft Office
SAP HRMS Tool
Slack
Ability to adapt to any environment
Ready to take responsibilities
Can work in a group as a leader as well as an individual
Willingness to learn
Key Deliverables Across Assignments
- Operations: Monitoring capacity planning and workload balancing to ensure maximum individual productivity with optimum resource utilization and quality service delivery. Guiding the process associates as a Lead, to meet and beat the desired performance levels.
- Process Transition: Administering & actioning smooth commencement of process activities in line with the guidelines given by the client and the documented regulations within the organization.
- Human Resource Management: Managing complete HR Delivery functions entailing Offers and background checks. Identify skill levels to ensure all SME & team members have the requisite skills to deliver the desired service levels to the clients. Training (within the team) them in the event of any lack of training skills to achieve operational excellence. Giving written and verbal feedback, addressing performance issues as and when required.
Awards
- Awarded Star of the Year for handling Offer delivery for Global Business Services.
- Awarded “Employee of the Year” in the Year 2011.
Timeline
Talent Acquisition Delivery Manager (RPO – Consulting)
IBM India Private Limited
09.2021 - Current
Talent Acquisition Recruitment Delivery – Team Lead
IBM India Private Limited
11.2014 - 08.2021
Recruitment Quality Team Lead
IBM India Private Limited
10.2013 - 10.2014
Quality Specialist (HR Operations)
IBM India Private Limited
12.2008 - 09.2013