Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic
Prasad Kagalkar

Prasad Kagalkar

Supervisor - Cash Apps, Collections, Customer Onboarding & Banking
Bangalore

Summary

Dynamic finance professional with extensive experience at Iron Mountain Services, excelling in end-to-end cash application and unapplied cash management. I have a proven track record of driving customer satisfaction and enhancing operational efficiency through meticulous process documentation and impactful training initiatives. Skilled in dispute resolution and fostering effective team communication to achieve organizational goals.

Overview

15
15
years of professional experience

Work History

Supervisor

Iron Mountain Services
02.2016 - Current
  • Joined cash application process and managed the end-to-end cash application process for checks, wire transfers, and credit card payments.
  • Managed the reconciliation of customer accounts, validating payment processing and application accuracy.
  • Audited payment applications, providing constructive feedback to teammates to enhance process efficiency.
  • Validated the accuracy of lockbox data against bank statements to ensure seamless integration with Oracle.
  • Processed manual payment batches and executed receipt reversals in Oracle for transactions debited from bank statements.
  • Contributed to post-acquisition integration by leading knowledge transfer initiatives for acquired business processes. Developed comprehensive process maps and training documentation during the Iron Mountain acquisition of Recall.
  • Investigated and resolved unapplied/unidentified payments, proactively contacting customers via call and email to ensure accurate and timely payment application.
  • Processed and issued overpayment refunds via check, wire/ACH, and credit card reimbursements.
  • Conducted thorough reviews of customer accounts to effectively manage receivables and facilitate proactive collection efforts.
  • Managed accounts receivable invoice adjustments, including processing bad debt adjustments, small balance write-offs, and recovery entries.
  • Managed comprehensive credit card operations, including handling expirations and declines, processing manual charges, managing virtual card payments, coordinating reimbursements, and overseeing Autopay setups
  • Managed multiple high-volume query inboxes for cash application, efficiently resolving inquiries related to payment discrepancies and application

Accounts Assistant

Lokmanya Multi-Purpose Co-op Society Ltd.
08.2010 - 10.2015
  • Executing daily banking transactions and providing customer support.
  • Supervising the Society's administrative functions and accounting processes.
  • Composing financial reports, client communications, and internal documentation.
  • Executing bank statement reconciliation.
  • Managing loan disbursements, monitoring outstanding balances and dues, and coordinating timely collections through various communication channels.
  • Compiling periodic performance reports for the branch and overseeing the maintenance of branch assets and supplies.
  • Identified customer needs and successfully cross-sold insurance and travel solutions as part of a diversified product offering.

Education

Master of Commerce - Accounting

Karnataka University Dharwad
Dharwad, Karnataka
04.2001 -

Bachelor of Commerce - Accounting

Rani Parvati Devi College of Arts & Commerce
Belagavi, Karnataka
04.2001 -

Commerce - Accounting

Pre-University College - KUD
Dharwad, Karnataka
04.2001 -

Skills

  • Managing End-to-End Cash Application & Accounts Receivable Collections
  • Unapplied Cash Management & Refunds
  • Driving customer engagement and satisfaction
  • Dispute Resolution & Reconciliation
  • Process Documentation & Mapping
  • Supervision & Performance Monitoring
  • Designed and implemented comprehensive training and development programs
  • Facilitated effective communication and understanding between team members and leadership
  • Oversight of Daily Operations & Ensuring Seamless Operational Flow
  • Generated insightful management reports, leveraging performance data to track progress against established targets

Accomplishments

  • Led a 12-member team, driving efficiency and excellence in customer onboarding operations
  • Led and mentored a team of 10 professionals responsible for comprehensive refund processing, account reconciliations, and collections
  • To provide a clear, step-by-step training framework for the end-to-end cash application process, ensuring team members can accurately and efficiently apply payments, reconcile accounts, and manage related exceptions, leveraging detailed SOPs and a performance tracker
  • Consistently recognized for exceptional performance, earning the Employee of the Year Award in both 2018 and 2023
  • Engaged in strategic CSR initiatives and fostered organizational development through active involvement in diverse internal committees

Software

Salesforce

Oracle R12

Oracle Cloud

Outlook and G-Suite

Safe Keeper Plus

Workday

Timeline

Supervisor

Iron Mountain Services
02.2016 - Current

Accounts Assistant

Lokmanya Multi-Purpose Co-op Society Ltd.
08.2010 - 10.2015

Master of Commerce - Accounting

Karnataka University Dharwad
04.2001 -

Bachelor of Commerce - Accounting

Rani Parvati Devi College of Arts & Commerce
04.2001 -

Commerce - Accounting

Pre-University College - KUD
04.2001 -

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Prasad KagalkarSupervisor - Cash Apps, Collections, Customer Onboarding & Banking