Prasad Mahendrakar
Pune
Summary
Driven by a passion for innovation and adept at solution designing using various automation disciplines, including AIOps, AI Agentic workflows and Robotic Process Automation (RPA).
I have spearheaded transformative AI and automation projects, achieving operational efficiency and consistently driving strategic initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager – Business Process Specialist
Aptia Group
03.2024 - Current
- Utilized generative AI to develop innovative solutions, leveraging in-house ChatGPT (LenAI) for enhanced user interactions and automated responses.
- Designed an end-to-end automation solution for the Pension Increases (PI) process using RPA robotics by streamlining and automating pre-PI checks, followed by automated calculations and the generation of letters. This resulted in savings of around 50 FTEs, improved accuracy by 30%, and helped to streamline the PI process across multiple member platforms.
- Designed and implemented a POC for AI-driven RAG-based solutions using pre-trained models from Hugging Face.
- Designed an AI-based auto-categorization solution for emails and web UI-based requests, ensuring accurate and timely responses.
- Designed sentiment analysis to gauge client feedback and improve service quality, utilizing advanced AI models for precise insights.
- Designed and implemented an RPA automation solution to export bulk reports from in-house legacy applications.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Provided technical guidance on process design projects throughout various stages of development cycle.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager-Digital Solutions (Intelligent Automation)
Mercer (Business of Marsh McLennan)
05.2022 - 02.2024
- Implemented a comprehensive reporting dashboard using SSRS, featuring insights into daily RPA automation activities.
- Collaborated with cross-functional teams to integrate AI solutions into existing workflows, enhancing overall productivity and user satisfaction.
- Designed end-to-end automation for membership requests using the in-house CAP application.
- Developed multiple VBA macro-based data-check tactical tools, improving data validation and efficiency. These tools later become part of strategic initiatives.
- Advocated for and implemented the OIPC model to drive end-to-end process transformation of legacy processes, and was part of training programs for smooth adoption across all departments.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
AIOps Solution Architect
Digitate
09.2019 - 05.2022
- My key responsibilities included analyzing the requirements followed by designing efficient and sustainable technology solutions, governance on on-premise product developments and overall implementation of solutions.
- Designed solutions using ServiceNow ITOM, ITSM, and CMDB to consolidate and reduce noise from alerts generated by various monitoring tools, like SCOM, Dynatrace, OEM, and OCUM. Used Python-based analytics-driven insights, correlation, duplication, and user rules to implement an intelligent alert management system that worked in sync with the central ITSM tool (ServiceNow) to create an AIOps closed-loop system.
- Designed a solution to transform Oracle DB provisioning from a manual OEM console-based approach to an efficient, fully automated ITSM task-driven use case, using Oracle command line functions.
- Designed solutions to automate admin activities, like VDI provisioning, O365 shared mailbox creation, provisioning Citrix XenDesktop user instances, and Active Directory group management, using Advanced PowerShell modules.
- Automated NetApp storage administration activities using Linux RHEL command-line functions.
- Designed solutions for the collection of structured timeseries data from various monitoring tools for all servers and applications in the datacenter. This data was used as input for analytics tools within the landscape to extract useful insights.
- As part of Site Reliability Engineering, I designed solutions to collect, process, and analyze critical application metric data to ensure SLAs and SLOs are met.
AIOps Solution Enabler
Digitate
08.2018 - 09.2019
- Developed various automation use cases in the client environment as per the solution design using the AIOps automation tool (ignio), Ansible for configuration management, Bash & PowerShell for scripting, and Groovy for handling orchestration.
- Implemented an intelligent event and alert management solution using the ignio AIOps tool capabilities for effective noise reduction.
- Developed various integration adapters using Groovy to enable interaction between automation and monitoring tools such as SCOM, Dynatrace, OEM, ITSM tools like ServiceNow, and middleware integration tools like TIBCO and MuleSoft.
- Implemented ELK stack based log scanners for active log monitoring and alert reporting for critical legacy applications in the landscape.
Product Support Executive (L2 + L3)
Digitate
01.2017 - 07.2018
- Lead the product support team, which was formed with an initial 2 members and then gradually grew into a 25-member team.
- Built a swarming team, which led to faster resolutions for already known issues.
- Contributed to the setup and configuration of the Redmine tool for support ticket management and tracking.
- Built a document repository within Redmine for storing knowledge articles of resolutions and workarounds provided for various reported issues.
- Analyzed customer feedback data to identify trends in product performance or usage patterns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Led on- and off-site customer support teams across multiple time zones.
Application Tester
Digitate
04.2016 - 12.2016
- Automated application testing through Jenkins pipelines.
- Implemented black, gray, and white box testing for the deployment servers.
- Implemented various types of security scans for enhancing the security of the application.
- Implemented performance testing of the application using various tools, and derived the optimal compute requirements for stable production deployments.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Simulated software production environments to allow for enhanced testing.
Java Developer
Digitate
11.2014 - 03.2016
- Research and development of AIOps automation product (ignio) from the inception
- Developed various core product modules for initial product releases.
- Implemented quick and efficient log scan modules using Apache Lucene.
- Optimized reading and writing to the message queue (ActiveMQ) for efficient asynchronous calls across modules.
Education
Bachelor of Engineering - Electronics and Communications
VTU University
Karnataka, India05-2014
Skills
- Communication and articulation
- Solution Designing
- Stakeholder management
- Problem solving
- Team leadership
- Analytical thinking
- Strategic planning
- Business analysis
Tools and Technology
- AI Tools - n8n AI Workflow Automation, Prompt Engineering
- Programming – Java, Groovy, Python
- Orchestration Control – ignio AIOps, Rundeck, Servicenow ITSM
- Infra and Application Monitoring – SCOM, Nagios, Dynatrace
- Visualization Tools - SSRS
- Process Documentation - Visio, MS Office Suite
- Log Management – Elastic Stack ELK
- OS Concepts – I/O Management, Virtualization, Memory/Storage Management
- Operating System - Linux, Windows
- Terminals - Bash, PowerShell
- Networking Security and Protocols - Secure communications, Firewall rules
- Load Balancers – HAProxy, Apache httpd, IP Switch tools like KeepAlived
- WebServers and Hosting – Wildfly JBoss, Apache Tomcat, IIS, Docker Containers, Kubernetes
- CI/CD Tools - ignio AIOps, Jenkins
- Configuration Management Tools – ignio, Ansible
Certification
- Microsoft Azure AI Fundamentals (certified)
- ASCENT – The Leadership Journey (certified)
- Digital Transformation and Industry 4.0
- Artificial Intelligence AI Course (LinkedIn)
- Big Data and Hadoop Ecosystem (LinkedIn)
- Computer Vision Course (LinkedIn)
- Data Science and Machine Learning(LinkedIn)
- Robotic Process Automation (LinkedIn)
- Natural Language Processing Course (NLP)
- AWS Solution Architect (InProgress)
Accomplishments
- Catalyst of the Month
- Special Achievement Award
- Special Initiative Award
- Best Team Award
- Service & Commitment Award
- Star of the Month Award
- On The Spot Award
Affiliations
- Travelling
- Reading blogs on Personal Investments and Finance
- Cycling (Dutch gift)
- Playing Volleyball (Good lifter)
- Listening to Music and Singing
Timeline
Senior Manager – Business Process Specialist
Aptia Group
03.2024 - Current
Manager-Digital Solutions (Intelligent Automation)
Mercer (Business of Marsh McLennan)
05.2022 - 02.2024
AIOps Solution Architect
Digitate
09.2019 - 05.2022
AIOps Solution Enabler
Digitate
08.2018 - 09.2019
Product Support Executive (L2 + L3)
Digitate
01.2017 - 07.2018
Application Tester
Digitate
04.2016 - 12.2016
Java Developer
Digitate
11.2014 - 03.2016
Bachelor of Engineering - Electronics and Communications
VTU University
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