Prasad Malpote

Seeking employment in a professional environment where I can diversify and improve upon the skills gained during my last 7 years as a Network Voice Engineer, I would focus on enhancing the company's productivity and reputation while improving my own. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

• Date of Birth: 10/09/93
• Gender: Male
• Marital Status: Married

• 7 years of experience in CISCO Network Operation Centre and CISCO IPT & Contact Centre. An effective communicator with exceptional relationship management ability to relate to people at any level of business & significant experience working with steering committees and other project managers. Key Technical SPOC for one of the Australian Energy and Utilities Migration project from on premises UC to Hosted / cloud Solution. 24
• 7 working environment experience. Working in FLEX Environment, handling multiple projects simultaneously. Monitoring and work on the IP Telephony environment with CME, Call Manager and Cisco Unity Connection, UCCX, UCCE, PCCE Recording Tool (QMS, Varint, Calabrio, Nice), TCCCP. Troubleshooting SIP, PRI, BRI circuits for inbound Outbound calls on voice gateways and CUBE. Adept at effectively managing all complaints, queries of customers with proven track record of maintaining 100% customer satisfaction level and providing 24 x 365 day's support. Maintain a complete process document, site document documentation (site book) and actively works with team for the continual improvement of the process. Closely working with Network team for all telecom related issue. Preparing CR, RCA, CDR reports and customized reports and documents based on customer requirement.