Prasad Naik
Mumbai
Summary
Results-driven Technical Support Engineer with extensive experience at Cinema industry, specializing in application management and SQL querying. Proven track record in resolving complex issues and enhancing customer satisfaction. Skilled in data reporting and technical support, consistently delivering solutions that streamline operations and improve efficiency across cinema platforms.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Miraj Entertainment PVT.LTD
Mumbai
09.2023 - Current
- New Cinema Creation in Vista, Application Management: (F&B Key Creation)
- Creation of payment type and exporting to cinema on user request, maintaining, creating, and forwarding HO keys for F&B items pan-India as per need.
- Monthly and Daily MIS Report (Book My Show, Info Works, Ticket New, Payment, Pop Express, Billme)
- New Creation: Sales Taxes, Vendor, Payment Types, Ticket Types, Distributors, price cards.
- Daily syncing of info work, and creation of a new movie as per the programming team's request.
- Resolve all issues related to movies, F&B items, and vouchers.
- Solve Vista-related problems for HO and cinemas.
- Basic SQL work for Vista (for example, run queries in SQL to find the data and update the same).
Technical Support Engineer
Cineline PVT.LTD
Mumbai
06.2023 - 08.2023
- All technical and Vista support for cinema.
- Cinema ticket refunds, F&B tab creation in Vista.
- User creation in Vista for POS, and also POS ID creation.
- POS design, F&B button creation.
Technical Support Engineer
Carnival Films Entertainment PVT.LTD.
Mumbai
01.2022 - 05.2023
- New Cinema Creation in Vista, Application Management: (F&B Key Creation).
- Creation of payment type and exporting to cinema on user request, maintaining, creating, and forwarding HO keys for F&B items pan-India as per need.
- Monthly MIS Report (Book My Show, Info Works, Ticket New, Payment).
- Resolve all issues related to movies, F&B items, and vouchers.
- Daily syncing of info work, and creation of a new movie as per the programming team's request.
- Resolve all issues related to movies, F&B items, and vouchers.
Education
HSC -
Fatimabi Abdula Kazi Mahavidyalay
AcharaSkills
- Technical support
- SQL
- Application management
- Data reporting
- Issue resolution
- Customer service
- Teamwork
- Fast learner
- Ability to Work Under Pressure
- Software installation
- Time Management
- Computer Skills
- Communication skills
- FTP configuration
Certification
MSCIT
Languages
Marathi
First Language
Timeline
Technical Support Engineer
Miraj Entertainment PVT.LTD
09.2023 - Current
Technical Support Engineer
Cineline PVT.LTD
06.2023 - 08.2023
Technical Support Engineer
Carnival Films Entertainment PVT.LTD.
01.2022 - 05.2023
HSC -
Fatimabi Abdula Kazi Mahavidyalay
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