Prasad Nawale

• Total 7.1 years of IT experience in CRM (BT Retail ) and Test and Diagnostic Platform (BT Openreach) for BRITISH TELECOM client.
• Experience in Incident Management , Change Management, Problem Management, Release Management, ITIL process.
• Having good experience in Unix,Shell,Weblogic & Oracle and Golden Gate concepts 12c.

Performed automation in below areas :

• Automated the feed transfer module for the application .
• Automated Log extractor module to fetch the logs and XML's required for the issue analysis.
• Written monitoring scripts for application migration , daily monitoring and Database,Golden Gate monitoring.
• Configured a common application dashboard using Kiabna for monitoring application health checks and trends and pull the data required for stakeholders.

ITIL 4 Foundation Certificate in IT Service Management

• Worked on Incident management, change management, Problem management, service requests.
• Calls for major service impacting production issues.
• Debugged code and located root causes of problems by reviewing configuration files and logs.
• Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
• Communicated with the end users/clients on day to day basis regarding live issues raised on applications
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Involved in Migration of applications from Legacy environments to new EC servers .
• Recently performed DB upgrade Oracle 11g to 12c and installed Golden Gate between databases to assure DB availability .
• Written shell scripts for application migration and monitoring Golden gate servers and DB.