Prasad Nawale
Production Support (ASG) / Experience:7.1 Years / Notice Period: 90 Days
Pune,MH
Summary
- Total 7.1 years of IT experience in CRM (BT Retail ) and Test and Diagnostic Platform (BT Openreach) for BRITISH TELECOM client.
- Experience in Incident Management , Change Management, Problem Management, Release Management, ITIL process.
- Having good experience in Unix,Shell,Weblogic & Oracle and Golden Gate concepts 12c.
Overview
1
1
Certification
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Lead Consultant
Virtusa Consulting Services
Pune, maharashtra
10.2018 - Current
Project :
- GTCJ (Generic Test Controller Java) : Initiates line test execution of all the copper and Fiber products triggered by the customer providers and analyses the exact location of fault in the network.
- AFM (Anticipation Fault Manager) : Application that Proactively monitors the copper line test parameters and provides information about the line status. This enables analysts to identify weaknesses in the access network and to target investment in the appropriate place.
- TADDS (Test and Diagnostic Data Store) : repository which holds the line test data of copper,NGA,SOGEA products. Basically stores the line test results of reactive faults raised by customer providers.
Client : British Telecom (BT Openreach)
Software Engineer
Harman Connected Services
pune, maharashtra
04.2018 - 10.2018
Project :
- AFM (Anticipation Fault Manager)
- TADDS (Test and Diagnostic Data Store)
Client : British Telecom (BT Openreach)
Software Engineer
Shiksha Infotech Private limited
pune, maharashtra
08.2016 - 04.2018
Project :
- AFM (Anticipation Fault Manager)
- TADDS (Test and Diagnostic Data Store)
Client : British Telecom (BT Openreach)
Associate Software Engineer
Tech Mahindra ltd
pune, maharashtra
03.2014 - 07.2016
Project :
- CMPS (Customer Management Platform Service)
- KCIM (Keep Customer Inform Manager)
Client : British Telecom (BT)
Education
Bachelor of Engineering - Computer Engineering
MMCOE
Pune 08.2010 - 04.2013
Diploma - Computer Engineering
Government Polytechnic Pune
Pune 08.2007 - 06.2010
Skills
Application Server - Oracle weblogic 11G and 12C
Web Server - Apache
Database - Oracle 11G, 12C and Golden Gate
Scripting - Unix SHELL
Ticketing Tools - Bridge Clarify , Autofix
Monitoring Tools - Hunter , Splunk
Operating System - Linux, Sun Solaris , Windows
Schedular - Control M
Messaging Provider - IBM Websphere MQ and JMS
Accomplishments
- Automated the feed transfer module for the application .
- Automated Log extractor module to fetch the logs and XML's required for the issue analysis.
- Written monitoring scripts for application migration , daily monitoring and Database,Golden Gate monitoring.
- Configured a common application dashboard using Kiabna for monitoring application health checks and trends and pull the data required for stakeholders.
Performed automation in below areas :
Certification
ITIL 4 Foundation Certificate in IT Service Management
Roles and Responsibilities
- Worked on Incident management, change management, Problem management, service requests.
- Calls for major service impacting production issues.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Communicated with the end users/clients on day to day basis regarding live issues raised on applications
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Involved in Migration of applications from Legacy environments to new EC servers .
- Recently performed DB upgrade Oracle 11g to 12c and installed Golden Gate between databases to assure DB availability .
- Written shell scripts for application migration and monitoring Golden gate servers and DB.
Timeline
Lead Consultant
Virtusa Consulting Services
10.2018 - Current
Software Engineer
Harman Connected Services
04.2018 - 10.2018
Software Engineer
Shiksha Infotech Private limited
08.2016 - 04.2018
Associate Software Engineer
Tech Mahindra ltd
03.2014 - 07.2016
Bachelor of Engineering - Computer Engineering
MMCOE
08.2010 - 04.2013
Diploma - Computer Engineering
Government Polytechnic Pune
08.2007 - 06.2010