Prasad P
Hyderabad
Summary
Strategic Sr. Delivery Manager with expertise in AI, product delivery, cloud operations, and cybersecurity. Leads global cross-functional teams to deliver multi-cloud SaaS solutions and enhance service reliability. Manages large IT portfolios and governs Agile delivery frameworks while aligning business objectives with C-level strategies. Implements advanced AI workflows, cybersecurity programmes, and leverages DevOps tools to drive automation and optimise operations.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Sr. Delivery Manager - AI, Product Delivery, Cloud Operations SRE/SRO & Cybersecurity
ScienceLogic AIOps
Hyderabad
06.2022 - 12.2025
- Drove development of Agentic AI, Conversational AI, RAG system, MLOps, and LLM-powered workflows for automated testing and monitoring; introduced evaluation frameworks, AI guardrails, responsible AI practices and non-deterministic output governance to enhance customer assurance.
- Managed DevOps/cloud operations initiatives including CI/CD with Jenkins/GitHub Actions, Docker, Kubernetes, AWS; implemented testing strategy, cloud security best practices and service reliability improvements to optimise delivery.
- Led IAM/PAM/CIAM/Zero Trust cybersecurity programs and C-level roadmap alignment; supported product launches, executive demos, customer narratives and go-to-market enablement.
- Delivered product upgrades, migrations, deployments, database modernization, automation and cloud service optimization across regions; governed Agile/Scrum delivery, risks, audits, sprint reviews and stakeholder reporting.
- Defined and tracked OKRs/KPIs for containment, deflection, CX, latency, SLA adherence and NPS; ensured execution transparency through sprint reviews and delivery dashboards to facilitate risk governance.
- Led a 67-member global cross-functional team across Cloud Operations, Product QA, SRE, SRO, DevOps Support and Cybersecurity owned roadmap, backlog, release governance and production performance across multi-cloud SaaS environments.
- Mentored teams on architecture decisions, code quality, AI product practices and skills-based development plans while building a strong delivery bench for global operations.
Program Manager - Cloud Operations & Cybersecurity
Volante Technologies
Hyderabad
03.2021 - 04.2022
- Led cloud infrastructure operations and security delivery across AWS, Azure and RedHat OpenShift; managed migration, deployment, testing, support, transition and operational excellence programs.
- Implemented CyberArk, Thycotic, Splunk, and Beyond Trust for privileged access management, enhancing security posture and supporting operational excellence through intelligent automation adoption.
- Coordinated cloud infrastructure product delivery as single point of contact for infra, middleware, database, DevOps, NOC, and cybersecurity teams, ensuring clarity and alignment under ambiguous delivery conditions.
- Managed product backlog and release management while overseeing vendor SLA, cost, quality governance, and cross-functional delivery across development, QA, product, UAT, infrastructure, and customer success teams.
Program Manager - IT Cloud Operations & Cybersecurity
GP Technologies
Hyderabad
03.2020 - 02.2021
- Led MFA, PKI, Zero Trust and centralized cybersecurity operations migration across multiple countries while governing availability, RPO/RTO, performance, risk and escalations.
- Directed cloud operations and cybersecurity transformation portfolios across banking, healthcare, telecom and product-based enterprises, managing 64 Cloud Ops and 12+ cybersecurity professionals to enhance operational security and efficiency.
- Established PMO governance for portfolio tracking, budgeting, resource planning, onboarding/offboarding, executive dashboards, RFP/proposal support and delivery-led growth.
- Oversaw Splunk/NOC monitoring, privileged access operations, incident governance, and utilization planning while developing team skills, ensuring stable and secure operations.
- Drove resource optimization, capacity planning, effort estimation, solution sizing, and knowledge management, enhancing accountability during onboarding/offboarding processes.
Program Manager - IT Cloud Operations & Service Delivery
Infosys Ltd
Hyderabad
07.2010 - 02.2020
- Led 126+ member global onsite/offshore delivery team, owned $7M-$10M revenue portfolios and governed P&L, budgets, gross margin, QBRs, account planning and service expansion.
- Managed large-scale IT and cloud operations engagements across AWS/Azure enterprise accounts in financial services, healthcare, FMCG, energy and manufacturing domains.
- Delivered cloud migration, managed services and DevOps improvement programs; applied automation, lean delivery and cost optimization to improve service reliability and reduce avoidable spend.
- Managed stakeholder relationships, governed escalation processes, developed business continuity plans, coordinated third-party partnerships, and implemented continuous improvement initiatives across complex multi-stakeholder programs.
- Developed high-performing teams, mentored leaders, and enhanced operational cadence through weekly reviews, achieving Best Performance Team Award among global client teams.
First Level Manager & PSM Lead - Production System Stability
BA Continuum Solutions Pvt. Ltd
Hyderabad
10.2006 - 06.2010
- Led production system stability, storage and data center operations for Bank of America global deliverables, ensuring compliance with ITIL and Global Service Delivery Model governance.
- Established service reviews and performance monitoring, implemented risk management and change controls to sustain availability, reliability and business continuity for critical enterprise systems.
- Managed service desk, infrastructure support and asset management teams; ensured SLA adherence, governance of incidents, problems and changes, and maintained comprehensive RCA documentation alongside BCP and process improvements.
- Delivered infrastructure modernization and operational excellence initiatives; built a high-performing team culture and won Best Team Award among all teams.
Sr. System Engineer
GE Global Technology Center
Hyderabad
10.2004 - 09.2006
- Managed Windows/Linux administration, incident/problem/change management, major incident resolution, high-priority escalations, RCA, and technical documentation to enhance system reliability and knowledge sharing.
- Enhanced operational efficiency and customer experience through proactive issue management, refined support procedures, and implemented service enhancements and process optimisation initiatives.
- Analyzed complex production and data-related issues within SLA timelines; automated recurring operational tasks using VBScript and PowerShell to reduce manual effort and improve service performance.
Education
MBA - Technology Operations
Sikkim Manipal University
GangtokB. Tech - Electrical & Electronics Engineering
Acharya Nagarjuna University
GunturSkills
- AI
- AIOps
- Agentic AI Workflows
- Conversational AI
- LLM Integration
- Prompt Orchestration
- AI Security
- Ethical AI
- AI Safety
- Output Governance
- Intelligent Automation
- Observability
- Product Delivery
- Program/Project Management
- Portfolio Governance
- Roadmap Ownership
- PMO
- Agile
- Scrum
- SAFe
- SDLC
- OKRs
- KPI
- SLA Governance
- Risk and compliance
- Stakeholder Engagement
- Executive Engagement
- Global Delivery
- Cloud
- DevOps
- SRE
- AWS
- Azure
- GCP
- Red Hat OpenShift
- Kubernetes
- Docker
- Rancher
- Jenkins
- GitHub Actions
- Ansible
- Maven
- CI/CD Pipelines
- Cloud Migrations
- SaaS Upgrades
- Incident Response
- Problem Resolution
- Change Control
- Root cause analysis
- Recovery point objective
- Recovery time objective
- Business continuity planning
- FinOps
- Cost Optimization
- Cyber Defence
- Identity
- Identity governance
- Privileged access management
- Privileged identity management
- Customer identity management
- Zero Trust
- Multi-factor authentication
- Public key infrastructure
- CyberArk
- Thycotic
- Delinea
- Beyond Trust
- Ping Identity
- Transmit Security
- Splunk
- Tenableio
- Nessus Pro
- Palo Alto Firewall
- Security Governance
- Compliance Management
- Data
- Jira
- Confluence
- New Relic
- Git
- GitHub
- Selenium
- Nodejs
- React
- MongoDB
- PostgreSQL
- MySQL
- Redis
- REST APIs
- Microservices
- ETL
- Informatica
- MS SQL
- Distributed Systems
- Coaching
- Talent Growth
- CX Metrics
- Latency Metrics
- Informatica
- MS SQL
- Distributed Systems
Certification
- EXIN Agile Scrum Master
- AWS Solutions Architect - Associate
- PMP Trained (In Progress)
- CyberArk Trustee
- ITIL V3 Foundation
- Microsoft Certified Professional & System Analyst
- IBM Tivoli Certified Professional
- SQL DBA Certified
Custom
Product Delivery, Program/Project Management, Roadmap Ownership, Portfolio Governance, PMO, Agile/Scrum/SAFe, SDLC, OKRs/KPIs, SLA Governance, Risk & Compliance, Stakeholder/C-Level Engagement, Coaching and Talent Development, Global Onsite/Offshore Delivery, Agentic AI Workflows, Conversational AI, LLM Integration & Evaluation, Prompt Orchestration, AI Guardrails, Responsible AI, AI Safety, Non-Deterministic Output Governance, AIOps, Intelligent Automation, Observability, Containment/Deflection, CX and Latency Metrics, AWS, Azure, GCP, RedHat OpenShift, Kubernetes, Docker,, Jenkins, GitHub Actions, Ansible, Maven, CI/CD Pipelines, Cloud Migrations, SaaS Upgrades, Incident/Problem/Change Management, RCA, RPO/RTO, BCP, FinOps, Cost Optimization, IAM, IGA, PAM/PIM, CIAM, Zero Trust, MFA, PKI, CyberArk, Thycotic/Delinea, Beyond Trust, Ping Identity, Transmit Security, Splunk, Tenable.io, NessusPro, Firewall, Security Governance, Regulatory Compliance, ServiceNow, BMC Remedy, Jira, Confluence, New Relic, Git/GitHub, Selenium, Node.js, React, MongoDB, PostgreSQL, MySQL, Redis, REST APIs, Microservices, ETL, Informatica, MS SQL, Distributed Systems
Timeline
Sr. Delivery Manager - AI, Product Delivery, Cloud Operations SRE/SRO & Cybersecurity
ScienceLogic AIOps
06.2022 - 12.2025
Program Manager - Cloud Operations & Cybersecurity
Volante Technologies
03.2021 - 04.2022
Program Manager - IT Cloud Operations & Cybersecurity
GP Technologies
03.2020 - 02.2021
Program Manager - IT Cloud Operations & Service Delivery
Infosys Ltd
07.2010 - 02.2020
First Level Manager & PSM Lead - Production System Stability
BA Continuum Solutions Pvt. Ltd
10.2006 - 06.2010
Sr. System Engineer
GE Global Technology Center
10.2004 - 09.2006
MBA - Technology Operations
Sikkim Manipal University
B. Tech - Electrical & Electronics Engineering
Acharya Nagarjuna University