Prasad Pande

• Led delivery for a UK Wealth Management firm, managing teams of around 100 resources across Feature, Platform and Run teams in Azure environments.
• Delivery Leadership: Spearhead end-to-end delivery of large-scale cloud-native solutions, driving seamless integration of engineering, observability, and customer experience practices for a UK investment firm.
• Observability & Proactive Monitoring: Implement robust end-to-end observability solutions using tools like Appdynamics to ensure real-time visibility into system performance, user journeys, and service dependencies. Leverage tools to predict and resolve incidents before they impact end-users.
• Customer Journey Adoption: Partner with product and UX teams to enhance customer journey experiences through personalization and cross-channel consistency.
• Engineering Practices: Drive DevOps and Site Reliability Engineering (SRE) practices, including CI/CD pipeline automation, service availability management (SLAs, SLOs, SLIs), and cloud-native development using microservices, Kubernetes, and serverless architectures.
• Cloud & Automation: Oversee the team involved in optimize cloud resources and operational costs through automation and governance using tools like Terraform and PowerShell.
• Innovation Leadership: Introduce emerging technologies like Generative AI to enhance delivery efficiency and customer engagement.
• Stakeholder Management: Collaborate with cross-functional teams and clients to align technical delivery with strategic business goals. Conduct co-innovation forums to foster innovation and client value realization.
• Data-Driven Decision Making: Leverage analytics platforms to derive actionable insights into operational efficiency and customer behavior. Implement predictive analytics to proactively identify and mitigate delivery risks.
• Continuous Improvement: Champion service improvement plans that deliver cost optimization, process automation, and waste elimination. Build and lead high-performing teams, fostering a culture of innovation and excellence.

• Worked as the Delivery Unit India Lead for a large global bank (Client of Accenture)
• Responsible for managing the corporate applications including Datawarehouse, PeopleSoft, AML and Trade surveillance applications 24x7
• Delivered Service improvement plans to drive cost optimization through process automation and data analytics
• Automation by implementing Machine learning based tools and scripts
• Suggesting and implementing Process improvements and governance structure
• Building and leading a highly motivated team
• Waste eradication and ticket elimination
• Effective stakeholder management and interpersonal skills

• Worked as the Service Improvement lead to drive the productivity improvement within the engagement
• This is aligned to the organizational initiative to drive the improvements using Automation, design thinking and usage of newer disruptive technologies
• Successfully able to implement Accenture Automation platform resulting in reduction of 30% less incidents and 15% overall cost reduction
• Automated the repetitive processes using Accenture Robotics platform (RPA) Usage of various data analytical tools like text analyzer, ticket analyzer etc
• To take quicker action
• Effectively utilized the Splunk platform for auto alerts, resolution and fix of incidents Created business process monitor to achieve faster resolution of tickets
• Effectively able to utilize the machine learning algorithms to accurately predict the resolution

• Provided the Support and the development services to the client
• We are responsible for maintaining ~250 applications spanning across Banking, Channels and Wealth Management areas
• The Project skills were Mainframe, Java, .net, SSIS/SSRS, SAS, IBM-Tivoli
• Service improvement plans to drive cost optimization through process automation and data analytics
• Incident Management, Request Management and Problem Management
• Managing the SLAs and taking corrective steps
• Handling multiple service improvement initiatives within the team Stakeholders Management (Internal & External), Status reporting
• Implemented the savings of ~ $2 Million /Year through resource optimization

• Managed the Application Renewal Program was a Modernization project
• Implementation of this program has helped the client to improve over 22 applications
• This has helped TD bank to keep all the applications ready to quickly adapt newer technology
• Time to market for any changes drastically as the changes were centralized
• The program would restructure the applications and improve performance by simplifying codes, promoting reuse, creating reusable components and removing obsolete codes

• Sallie Mae was the largest student lending firm in US
• Was responsible for the Loan origination and Electronic fund transfer applications
• There were multiple strategic and regulatory projects implemented and there was a total revamp of the overall web front end
• Worked as client service delivery lead
• Executed multiple regulatory and the business critical projects like pricing restructuring, credit decision

• Worked as an developer for student lending firm
• Responsible for implementing key regulatory changes and system enhancements

• Worked as an developer for a large north American bank
• Responsible for implementing enhancement projects

Worked as developer to enhance features for the Omnicast product, focusing on improving functionality, performance, and user experience.