Prasad Prabhu
Team Leader
MANGALORE
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Team Leader
Cogent E Services Pvt. Ltd.
6 2022 - Current
- Calibration sessions, Team Performance, Shrinkage & Attrition Control, Attendance Management, Employee Retention, Training Team Members, Client Management, Conduct one on one team meeting with agents, Floor Support, Improve the Underperformers, Quality control, Process Improvement.
Quality Analyst
Covermitra Insurance Broking Pvt. Ltd.
04.2020 - 05.2022
- Monitoring the calls, Assess agent Performance, Monitoring Trends, Technological Responsibility, Design Evaluation Program, Training & Coaching-Giving Feedback, Business risk assessment, Dip Check - Following Quality Parameter, Calibration sessions, Compliance /Non Compliance monitoring.
HR Executive
Covermitra Insurance Broking Pvt. Ltd.
06.2018 - 03.2020
- Communication Management & Produce Reports, Presentation, Supervise HR staff performance and guide employees to better performance while ensuring good working relationships with employees, Assist the HR department in the hiring process, Assist in employee compensation, Adjust employee benefits and incentive programs, Excellent interpersonal skills to help tackle challenges, Ability to delegate tasks to the HR team according to their priority, Thorough understanding of the company's HR policies and processes.
Sr.Administration Executive
Covermitra Insurance Broking Pvt. Ltd.
06.2016 - 11.2018
- Coordinating with customers & Insurance Company, Handling customer's portfolio & Maintaining Confidentiality, Excellent knowledge of MS Office, Dealing with all Bank related works, Working with spreadsheets, sales and purchase ledgers and journals, Ability to Multi task & Prioritize daily workload, Communication Management & Produce Reports, Presentation.
Education
BBM -
S.V.S College Bantwal, Mangalore University
04.2015 -
P.U.C - undefined
S.V.S pre University College Bantwal, Mangalore University
04.2012 - undefined
S.S.L.C - undefined
S.V.S high school Bantwal, Karnataka Board
04.2010 - undefined
Skills
Active Listening
Customer Service Skill
Problem-solving
Time Management
Microsoft: - Word, Excel, PowerPoint, Office, Computer Skills, Smart WorkingCritical Thinking
- Client Support
- Call Center Operations
- Team Supervision
- Quality Improvement
- Issue Resolution
- Goal Setting
- Team motivation
- Team building
Areas Of Interest
- Maintenance of Accounts & Preparing bank statements.
- Customer Support.
- Prioritize processing of urgent Invoices.
- Coordinating with clients and resolving the issues.
- Increment, promotions & Leave management.
- Recording the Documentation.
- Maintenance of Invoice Receipts, Verifying & Processing.
Activities
- Cooking
- Gaming
- Reading
- Cycling
- Table Tennis
Achievements Awards
- Reorganized something to make it work better.
- Identified a problem and solved it, Developed or implemented new procedures.
- Saved money & time for the company, Contributed to good customer service.
Birth Place
Puttur
Personal Information
- Father's Name: Harish Prabhu M
- Mother's Name: Nanditha Prabhu M
- Date of Birth: 01/05/94
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above information furnished by me is true and correct to the best of my knowledge and belief.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
Timeline
Quality Analyst
Covermitra Insurance Broking Pvt. Ltd.
04.2020 - 05.2022
HR Executive
Covermitra Insurance Broking Pvt. Ltd.
06.2018 - 03.2020
Sr.Administration Executive
Covermitra Insurance Broking Pvt. Ltd.
06.2016 - 11.2018
BBM -
S.V.S College Bantwal, Mangalore University
04.2015 -
P.U.C - undefined
S.V.S pre University College Bantwal, Mangalore University
04.2012 - undefined
S.S.L.C - undefined
S.V.S high school Bantwal, Karnataka Board
04.2010 - undefined
Team Leader
Cogent E Services Pvt. Ltd.
6 2022 - Current
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