Prasad Raikar
BENGALURU
Summary
An inspirational leader with 22+ years’ of experience excelling delivery and driving results. Forte in Operational Management, Customer Relationships and Analytical thinking. A People Leader with 15+ years’ in cultivating productive working relationships to yield efficiency and delightful employee experience. Consistently recognized on different platforms for driving continuous improvement and operational excellence. Proficient to merge client and Organizational needs with budgetary restrictions and logistical considerations to meet deliverables and strategic initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager Operations
DATACORE SOFTWARE INDIA PVT LTD
BENGALURU
01.2023 - Current
- Implemented customer satisfaction surveys to identify areas for process improvement in billing and collections.
- Maintained updated customer records, including contact information and payment terms.
- Utilized daily audit information to update aging reports.
- Prepared detailed reports on accounts receivable status for executive review.
- Streamlined accounts receivable processes through automation, enhancing efficiency.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Partnered with the Sales Force team for end-to-end implementation.
- Managing team of 10 members in Accounts Receivable domain
Operations Manager
ORACLE INDIA PVT LTD
BENGALURU
10.2018 - 12.2022
- Handled diverse and complex team ranging from 30 members.
- Establish internal controls, and develop a control framework.
- Monthly stakeholder meeting to review the KPI metrics
- Reduced order booking TAT from 2.8 CHR to 1.9 CHR by reducing the process exceptions and creating the submission checklist for the sales ops team.
- Input Quality Standardization and educated sales on the submission check list for improved submission quality
- Centralized Query mailbox, Migration of 12 mails box to 1 Service Portal resulting in HC reduction from 8 to 3 – 60% ROI
- Tool transformation – Oracle GSI to Fusion tool [UAT testing, Simulation]
Operations Manager
CAPGEMINI BUSINESS SERVICE INDIA
BENGALURU
08.2012 - 10.2018
- Handled a diverse team varying from 30 to 60 members, responsible for achieving results, including goals and initiatives.
- AP & OTC Global Process Owner (GPO) – Leading the transformation objectives, including projects, RPA, and process transformation.
- Responsible for AP & OTC COEs – Global Helpdesk, Payments, Cash Allocation, Portfolio Mgmt.
- Leading the BCP and audit support for the engagement.
- GPO for AP, Quote To Order, Order To Cash.
- Implemented a workflow to receive cash remittance.
- Migrated from Outlook to BPOpen tool.
- Implemented workflow for receiving order booking request
- Deployed RDA to segregate order and create workflow request – 2 FTE benefit
- Process change - Customer portfolio management – Cash Forecast & Cash Application - advanced the cash application by 5 days to reduce the stress during month end – Benefit : Improved Turn Around Time and Customer Satisfaction
- Coordinated with internal teams for the successful execution of the transition plan.
- Coordinated with stakeholders to define project scope and objectives.
- Identified success metrics and regularly reported on progress and gaps.
Senior Project Analyst
XEROX BUSINESS SERVICES INDIA PVT. LTD
BENGALURU
01.2011 - 08.2012
- Managed several transitions from onshore to offshore and client to offshore
- Responsible for End-to-End transition and process transformation of AP & AR
- Responsible for content creation for each solution or process – Procurement, Accounts Payable and Time and Expense
- Led the workshop for Accounts Payable and Time & Expense streams for new joiners
- Spearheading the knowledge capture and transfer efforts for the F&A verticals.
- In depth knowledge on the functionality, capability & usage of SAP tool
Education
MBA - Dual Specialization [Finance & Operations]
Bangalore University
01.2012
BBM - Finance
APS College of Commerce
01.2002
Skills
- Process improvement
- Data analysis
- Financial reporting
- KPI development
- Team management
- Customer relationship management
- Stakeholder engagement
- Project management
- Workflow optimization
- Change management
- Reporting oversight
- Operations management
- Reporting management
Certification
Certified Lean Sigma GREEN BELT, DMAIC
Personal Information
- Date of Birth: 12/01/80
- Nationality: Indian
Timeline
Senior Manager Operations
DATACORE SOFTWARE INDIA PVT LTD
01.2023 - Current
Operations Manager
ORACLE INDIA PVT LTD
10.2018 - 12.2022
Operations Manager
CAPGEMINI BUSINESS SERVICE INDIA
08.2012 - 10.2018
Senior Project Analyst
XEROX BUSINESS SERVICES INDIA PVT. LTD
01.2011 - 08.2012
MBA - Dual Specialization [Finance & Operations]
Bangalore University
BBM - Finance
APS College of Commerce
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