Prasad Rajasekar
Chennai
Summary
Dynamic IT and finance professional with a proven track record at CMACGM, specializing in dispute management and team building. Excelled in enhancing IT service management and finance operations, achieving over 95% quality in audit facilitation and dispute resolution. Skilled in database management and fostering collaborative environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Consultant
CMACGM shared service center India Private Limited
Chennai
11.2022 - Current
- Provided application support to customers, troubleshooting and resolving technical issues.
- Performed system analysis and identified solutions for complex customer problems.
- Developed comprehensive user guides and documentation for applications.
- Assisted in the development of software testing plans and strategies.
- Worked with clients to determine their needs and develop appropriate training materials.
- Analyzed customer requirements and created customized systems to meet their specific needs.
- Conducted system performance tests on various platforms to ensure quality assurance standards were met.
- Researched new technologies to identify potential application improvements.
- Monitored client feedback and provided quick resolution for any reported issues or complaints.
- Evaluated existing applications and made recommendations for improvement or replacement as needed.
- Created detailed reports on system performance, usage trends, customer satisfaction surveys.
- Implemented bug fixes within the existing code base when necessary.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Provided technical guidance and assistance to other team members as needed.
- Collaborated with third-party vendors on integration projects and initiatives.
- Deployed new releases of applications into production environment following established procedures.
- Maintained a high level of knowledge regarding current industry trends and best practices in application support and development.
- Participated in design reviews and provided input on feature enhancements or changes that could improve usability and overall performance.
- Ensured compliance with all relevant policies and regulations pertaining to application support services.
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
- Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
- Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
- Supported internal and external user requests for technical intervention on software titles.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Collected, analyzed and reported on data for use in operational planning.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Conducted workflow analysis, space design or cost comparison analysis.
Senior Analyst
Likewize India Shared Services LLP
Chennai
09.2020 - 08.2022
- F&A – Cash Application and Credit Check
- Accounts Receivables activities and driving process operations
- Downloading the bank statement from various banks
- Multiple Credit checks made to new customer for on- Boarding
- Creating manual invoices based upon the request
- Preparing Month end reports
- Business to client Order to Cash process for U.K Client
- Creating SOPs-(Standard Operation Procedure) for the new clients based on their requirements
- Handling the accounts receivables and sales operations process
- Process write offs, credit memos based on the customer disputes with HO approval
- Collecting outstanding dues from customers
SME
Unimoni Global Business Services Pvt Ltd
05.2019 - 09.2020
- F&A – Credit Management
- Responsible to Analysis & Assign Credit Limit to Existing customer and increase / decrease the Limit accordingly
- Responsible for providing Monthly report on AR & Unallocated Payments to Managers
- Prepare information for weekly debtor meeting with customers and resolve disputes
- Responsible for overall collections end to end process of an assigned customer portfolio or region
- Responsible for ensuring new clients are on boarded as per AR norms and related processes are set right with internal stakeholders
- Responsible for analyzing the Ageing reports to increase cash Flow
- Responsible to review Bank reconciliation Report on daily basis
- Responsible for posting the expenses to respective county cost center
- To achieve collections and recovery for assigned delinquent customers to ensure monthly performance objectives for collecting overdue and controlling flow rates
- Preparing Manual invoice and sending to corresponding agent
- Follow up customer for payment outstanding dues
- MIS reporting and Preparing credit Limit file on daily basis
- Provide the AR, Accrued & Future data to Region’s Finance Controllers & Regional Directors for Forecasting & Budgeting
- Helping in setting up new process which reduces time and maximizes the Quality of output
- Consolidation of reports and redefining the reports to the region specific for forecasting and Budgeting and performing variance analysis
- Complete AR end to end process are taken care by me for specific allocated Country
- Preparing Daily and Monthly Reports to Management team
- Receipts entries towards Customer payment and allocation
Sr. Executive
Accenture Service Pvt.Ltd
09.2017 - 04.2019
- F&A Account Receivable & Credit Collection
- Establishing New customer relationship and maintaining existing relationship to enhance account performance
- Reducing debts and DSO to a minimum target per month
- Follow up with customer through calls and Emails for payments until cash is collected, resolving disputes
- I.e
- Payment term deviation, Service issue, Incorrect invoices, Duplicate billing etc
- Sending Default notice to customer for non-payment in which customer is liable to pay
- Initiating refund process for duplicate payments or excess payment received
- We do the entire account receivable activities starting Order Management - Order Processing-Master Data Management-Cash Apps-Collection- Invoicing-Dispute Management
- Perform credit check for the new customers and provide the finance status and rating based on the Dun & Bradstreet report to the global AR manager for approval
- We chase customers for payment of due invoices and overdue invoices – Based on the risk codes
- Write-off and Reversals
Sr. Executive
CMA CGM Shared Service Center
04.2014 - 09.2017
- F&A Credit Collections & Dispute Management
- Dispute logging and to chase with respective departments for resolution
- A person in charge with strong knowledge and excellent track record of managing Key customers and resolving their Disputes and collecting their outstanding amounts
- Obtain supporting documents to validate or deny claim
- Assist with credit applications and process invoices
- Analysis of disputes – Turnaround time, Re-dispute, Dispute reduction
- Ensure activities are performed with not less that 95% Quality
- Responsible for handling internal and external customer queries
- Sending invoice copies and supporting document as per request
- Develop and performing audit on daily basis of dispute cases
Finance & administration
Genius Global Skills Development Ltd
06.2012 - 03.2014
- Responsible for Customer Cash collection & receipt entering
- Preparation of Bank Reconciliation statement
- Ensuring the Accounts Books Stored properly to prevent from damage
- Ensuring that all Reports are done as per the stipulated guidelines
- To maintain Petty cash Account of all branch
- Preparation and submission of MIS reports
- Looking of Daily Transaction of cash and Bank
- Updating day today Accounting Transaction
Education
MBA - Finance & HR
C.A.H.C.E.T
Melvisharam01.2012
B.B.A -
SSS college
Arcot01.2010
HSC -
Government Boys Hr. Sec Higher Secondary School
01.2007
SSLC -
Government Boys Hr. Sec Higher Secondary School
01.2006
Skills
- Dispute Management
- Credit Collection
- Accounts Receivables
- Audit Facilitation
- Finance and Accounts
- Shipping Induction trainings
- Invoice Billing
- MIS Reporting
- Security policy implementation
- IT service management
- Database Management
- Business continuity planning
- Team building
- IT infrastructure proficiency
- IT operations management
Languages
- Tamil
- English
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Careeraccomplishments
- Successfully Transitioned Brazil, Mozambique, Hungary.
- Successfully completed ISMS Audit for 2015 & 2016.
- Won propeller award 2 times – Excellent performance in Sep 2014 & Mar 2015.
- Completed successfully the Time study activity for the new Project.
- Won Individual Star Award.
Personal Information
- Passport Number: P7345745
- Date of Birth: 02/20/90
Certification
- Completed Power BI workshop.
- Completed fraud awareness Training Program.
- Completed Cyber Security Training Program.
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
IT Consultant
CMACGM shared service center India Private Limited
11.2022 - Current
Senior Analyst
Likewize India Shared Services LLP
09.2020 - 08.2022
SME
Unimoni Global Business Services Pvt Ltd
05.2019 - 09.2020
Sr. Executive
Accenture Service Pvt.Ltd
09.2017 - 04.2019
Sr. Executive
CMA CGM Shared Service Center
04.2014 - 09.2017
Finance & administration
Genius Global Skills Development Ltd
06.2012 - 03.2014
- Completed Power BI workshop.
- Completed fraud awareness Training Program.
- Completed Cyber Security Training Program.
MBA - Finance & HR
C.A.H.C.E.T
B.B.A -
SSS college
HSC -
Government Boys Hr. Sec Higher Secondary School
SSLC -
Government Boys Hr. Sec Higher Secondary School
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