Prasad Sargar
Virar
Summary
Results-driven Sr. Housekeeping Room Attendant, experienced in enhancing guest satisfaction through high cleaning standards and efficient inventory management. Skilled in staff training and team collaboration, leading to improved room turnaround and minimized complaints. Seeking to leverage expertise in a Team Leader or Supervisor role.
Overview
4
4
years of professional experience
Work History
Sr.Housekeeping room attendant
Four seasons hotel Mumbai
Mumbai
04.2022 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members to complete tasks efficiently, enhancing overall departmental performance.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Minimized housekeeping complaints through strict adherence to hotel standards and procedures.
- Streamlined room turnaround times by managing daily tasks effectively and prioritizing room assignments.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Adapted to changing priorities and special projects to meet management and guest needs.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
Education
BA International Hospitality & Tourism Management -
ITM-IHM Oshiwara Andheri
Andheri,Mumbai05-2019
Skills
Cleaning of guest rooms
Housekeeping desk handling
Minibar handling
Inventory management
Hospitality standards knowledge
Guest relations
Attention to detail
Organizational skills
Time management abilities
Multitasking
Adaptability
Staff training
Excellent communication
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Marathi
Native
Native
Timeline
Sr.Housekeeping room attendant
Four seasons hotel Mumbai
04.2022 - Current
BA International Hospitality & Tourism Management -
ITM-IHM Oshiwara Andheri