Prasad Shinde
Technical Lead
PUNE
Summary
Experienced IT professional with 6 years in the industry, currently working as a Technical Lead at Cognizant since 2022. Skilled in IT Infrastructure support (On prem-Cloud) with expertise in tools like Service Now, BMC Remedy. Strong knowledge of CIS domains, with experience managing windows and Linux Servers changes and vendor coordination. Proficient in ITSM tools and ensuring seamless client support. Known for strong communication skills and the ability to work independently or in a team. Focused on delivering reliable and efficient IT solutions.
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Infrastructure Support Engineer
Cognizant Technologies Solutions
02.2022 - Current
- Reduced downtime for clients by proactively monitoring and troubleshooting On premise and cloud-based issues.
- Monitor and manage system generated events and user reported incidents.
- Provide first level troubleshooting nd resolution for infrastucture, appliction and service releted issue.
- provide basic server aministation support, perform health checks, service monitoring and BAU tasks.
- Extensive experience in application support, adhering to ITIL processes and ensuring compliance with defined standards
- vendor management. Focused on delivering quality outputs, enhancing customer satisfaction, and adhering to security and compliance requirements.
- Strong adherence to customer communication etiquettes and timely delivery of status reports, emails, and requests.
Desktop Support Engineer
VDA Infosolutions
01.2019 - 01.2022
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
B.E in E&TC Engineering -
Pune University
Pune 04.2001 -
Diploma In E & TC -
Maharashtra State Board of Technical Education
04.2001 -
Skills
Windows Server Management
Microsoft Hyper-V
VM ware
Microsoft Aure
SCCM
AWS EC2,S3,VPC,IAM
Incident Management
ITSM(BMC Remedy and Snow)
ITOC
Linux
SCOM and Solarwinds
Windows Administrator
Certification
Microsoft Azure Fundamentals
Timeline
Infrastructure Support Engineer
Cognizant Technologies Solutions
02.2022 - Current
Desktop Support Engineer
VDA Infosolutions
01.2019 - 01.2022
B.E in E&TC Engineering -
Pune University
04.2001 -
Diploma In E & TC -
Maharashtra State Board of Technical Education
04.2001 -