Prasad Vichare
Mumbai
Overview
19
19
years of professional experience
Work History
Universal banker
hsbc bank
10.2022
- Handling walking customer and managing bank account opening including other services
- Providing features, advantages & benefits of all credit card products available with the bank
- Provide complex service line with effective financial management & control of branch by dealing with people/clients from diverse backgrounds
- Giving resolutions within Turnaround time and generating revenue for the company by doing cross sell
- Managing all deliverable like home loan docs, debit& credit card, cheque book, instants wel-come pack
- Keeping follow-ups on daily basis and maintaining MIS
- Giving ideas and suggestions to improve process and systems.
Deputy manager
INDUSIND BANK
05.2014 - 09.2022
- Handling inbound complaints, queries and requests over email & calls
- Authorizing stop cheque, account freeze request, approving debit card and cheque book request by doing system checks
- Keeping follow-ups on daily basis and maintaining MIS
- Giving resolutions within Turnaround time and generating revenue for the company by doing cross sell
- Giving feedbacks to customer service representatives to avoid errors, complaints
- Giving ideas and suggestions to improve process and systems
- Providing features, advantages & benefits of all card products available with the bank
- Buddy up with new recruits & assisting them to understand & work towards their issues
- Assuring every team member is aware of new updates.
Senior Associate
HSBC Bank
01.2007 - 04.2014
- Manage relationship with bankers and customers
- Respond to Customer inquiries and handle escalations
- Customer service: Conduct KYC validation on accounts to reduce the risk of money laundering and fake account operations
- Address corporate customer via phone/mail & offer suitable solutions to retain them by taking complete ownership in coordinating with various departments, offering alternatives & negotiating for rates
- Giving timely feedback to senior management regarding customer feedback and requirement
- Participated in several internal focus group discussion with the site leaders to provide market inputs, customer feedback and strategies for gaining more wallet share from existing customers
- Revenue generation: Consistently generating extra revenues by seeking cross selling opportunities and smoothly transitioning from service to sales by educating customers of the bouquet of bank’s products
- Highly comfortable with sales pitch and have exceeded the sales targets across both inbound & outbound calls
- Generate leads from existing customers and passing it to the relevant department
- Training & Team Development: Created a process maps and training handbook for the new joiners to provide support during their soft live phase
- Handled the team on several occasions in the absence of supervisor
- Hands on experience in making crucial reports and sharing feedback with the team.
Sales executive
RELIANCE INFOCOMm – calibre computer services
02.2004 - 03.2005
- Meeting Prospective customers, Promoting New products of company
- Fixing appointments with various teams and clients and promoting sales
- Achieving daily and monthly targets.
Skills
My positive attitude & analytical approach is helpful for me to act as good team player
My adaptability & commitment towards my work help me to tackle with difficult situations
Accomplishments
- Winner of Rewards & Recognition for consistent performance
- Rewarded as a Service Quality Star for 2nd and 3rd Quarter 2023 for General Insurance
Personal Information
Date of Birth: 02/04/81
Projects
Part of UAT team which rolled out two key improvements in terms of Internet banking security & launching of new IVR across HSBC India
Disclaimer
I hereby Declare that the above information is correct & true to the best of my knowledge and belief.
Timeline
Universal banker
hsbc bank
10.2022
Deputy manager
INDUSIND BANK
05.2014 - 09.2022
Senior Associate
HSBC Bank
01.2007 - 04.2014
Sales executive
RELIANCE INFOCOMm – calibre computer services
02.2004 - 03.2005
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