Prasad Vittaldev
Aspiring Technology Leader • Senior Software & AI Developer/Architect
Chennai
Summary
Dynamic technology leader and award-winning entrepreneur with 17 years of experience driving innovation at the intersection of AI engineering, enterprise architecture, and business strategy. I specialize in transforming complex ideas into scalable, revenue-driving platforms and leading teams through high-impact technical and organizational change.
In my role as Senior Software Architect at IVRNET (Harris Computers), I lead strategic initiatives that integrate AI-powered voice systems, real-time communication technologies, and PCI DSS Level 1 compliant infrastructure. I played a central leadership role in architecting and operationalizing the company’s PCI Level 1 ecosystem—aligning engineering execution with regulatory, financial, and business objectives. My work directly supports mission-critical systems that handle secure transactions, financial aggregation, and large-scale customer communication.
My entrepreneurial journey—building products and scaling startups to valuations over USD 1 million—has shaped my ability to blend technical vision with strategic business thinking. I bring a strong understanding of product design, customer value, commercialization, and sustainable growth. This experience also contributed to receiving the South Indian Startup Award (SISA) for technological innovation and business impact.
My work in AI spans RAG architectures, agentic systems, LLM orchestration, voice AI engineering, and real-time media pipelines. I integrate advanced AI capabilities into legacy telecom environments, enabling smarter automation, improved customer experience, and operational efficiency. Combined with leadership training through the Gies College of Business (University of Illinois), I bring a balanced approach to technology leadership—one that emphasizes strategic alignment, organizational development, and long-term scalability.
With a leadership style grounded in clarity, collaboration, and purposeful innovation, I focus on enabling teams, modernizing infrastructure, and delivering AI-driven solutions that create measurable business value.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Senior Software Architect & Developer (R&D)
Ivrnet , Harris Computer Systems
04.2025 - Current
- Collaborated with cross-functional teams to design and develop cutting-edge software solutions.
- Established a culture of continuous improvement within the development team by promoting knowledge sharing and professional growth opportunities.
- Spearheaded the integration of new technologies, resulting in increased efficiency and innovation.
- Delivered high-quality documentation on system architecture, enabling seamless knowledge transfer among team members.
- Designed robust APIs to facilitate seamless communication between different software components.
- Authored New Voice AI Agent framework - Media Master
Software Development Team Lead R & D (Canada)
Ivrnet LLC ( Harris Computers ) (Full Time Contr)
01.2024 - 03.2025
- Leading a team in developing and managing PCI DSS Level 1 compliant infrastructure with a strong focus on security, audits, and compliance reporting.
- Overseeing high-volume financial transactions and integrations with financial aggregation software to ensure accuracy, reliability, and compliance.
- Mentoring and guiding cross-functional team members to enhance productivity, technical skills, and maintain coding and operational standards.
- Coordinating project timelines and driving efficient execution of deliverables, ensuring timely completion of critical milestones.
- Contributing to the development of innovative financial solutions, including API integrations and optimized payment processing workflows.
- Architected and authored Flow AI — a fully independent, in-house speech synthesis tool for real-time, natural voice generation.
- Built, deployed, and operated a Telco-grade voice network (US East) capable of handling large-scale concurrent calls with high availability.
- Led platform-wide infrastructure upgrades and compliance updates, ensuring systems met evolving regulatory and industry standards.
- Designed and implemented end-to-end monitoring and logging infrastructure using Graylog and Prometheus for real-time observability and incident response.
- Optimized cloud and on-premise infrastructure for cost efficiency, performance, and scalability using containerization and CI/CD pipelines.
- Collaborated with stakeholders and executives to align technical deliverables with business goals and product roadmaps.
- Owned and implemented disaster recovery (DR) and high-availability (HA) strategies, minimizing downtime for mission-critical systems.
Principal Software Developer ( Canada )
Ivrnet Inc
11.2019 - 12.2023
- Technology Used Centos, Shell Scripting, Python, Asterisk, ROR, Postgres, PHP
- Developed OB-NOC, a AI based NOC monitoring to monitor the entire infrastructure of IVRNET Voice Servers
- Developed Obelisk V2 with IBM Watson based AI Nodes, Migrated all the Value added service features from Cisco to Asterisk
- Built PCI compliant Level I Voice and Web infrastructure
- Projects Fully/Partially Built and Maintained Paymaster, Obelisk, Central, IT Sports Net, Quick Message, OBNOC
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Introduced automated diagnostics for sensor data collection and processing.
- Translated customer requirements into written use cases.
- Coordinated with project management on database development timelines.
- Participated in software field testing to verify performance of developed projects.
- Designed customized solutions for proposals to potential customers.
- Updated old code bases to modern development standards, improving functionality.
- Led version control efforts for organization, employing public and open source repositories.
- Discussed issues with team members to provide resolution and apply best practices.
- Estimated work hours and tracked progress using Scrum methodology.
CTO
ImpactSMS(Skylink Network & Communication Pvt Ltd)
12.2018 - 03.2019
- A Subscriber Management System to take care of the end to end needs of Cable TV / OTT headend
- Created a Subscriber Management System from scratch using Python/Django framework
- Created a completely serverless application based on AWS lambda and zappa
- The core engine is entirely developed from scratch with the only solution providing EPG based billing
- The system is completely compliant with Indian TRAI regulations
- Front end built from scratch in React JS
- Mobile Application built on React Native
- Strategic Role Built from scratch & directed the firm - valued at over $1 million & with 15+ employees
- Completely a sufficient business
- Deployed to over 15 clients and has over 1.6 million customer base
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CTO/CEO
GoIVR(Skylink Network & Communication Pvt Ltd)
07.2014 - 11.2018
- Next Generation contact center solution with complete automation in complaint recording to ticket closure
- Created a Interactive Voice Response System from scratch using Asterisk framework
- Created the front end UI with PHP and Django
- Voice Recognition system was built with Google Voice API
- End to end ticketing system for the users
- Strategic Role Built from scratch & directed the firm - Received the aspiring startup award in 2018
- Completely a sufficient business
- Deployed to over 80 clients
- Technology Used Asterisk, PHP, Python, Mysql
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
VP Software
Vikram Express
02.2009 - 10.2011
- End to End courier management system
- Created a Courier Management System from scratch using J2EE framework
- Created the front end UI with PHP and J2EE
- Complete solution with notification system to the user on the movement of the consignment
- End to end ticketing system for the users
- Strategic Role Built from scratch & directed the firm
- Increased the valuation of the company and it was sold to ILFS
- Handled over 5 million consignments in a month
- Technology Used PHP, J2EE, Mysql
CTO-Meetme Contact Center Dialer - Contact Center
Skylink Broadband Services
02.2006 - 10.2011
- Created Contact center solution with vicidial as primary software
- Created front end UI with PHP, CSS, JavaScript and jQuery
- Asterisk based software development and implementation
- Strategic Role Built from scratch & directed the firm
- Increased the valuation of the company and it was sold to Adiance Technology
Education
PCI DSS Awareness -
UBITRACK
Remote 01.2020 - 02.2020
Bachelor of science -
Madras University / Sindhi College
Chennai 04.2000 - 06.2003
Certificate - IBM RAG & Agentic AI Professional
IBM
04.2001 -
Digium Certified Asterisk Adminstrator -
Digium
Remote 01.2014 - 02.2014
Security Development Life Cycle -
Safe Code
Remote 01.2022 - 02.2022
System Hardening -
Safecode
Chennai 01.2023 - 02.2023
Developing Secure Application -
Ubitrack
Remote 01.2022 - 01.2023
Certificate - Strategic Leadership & Management Specialization
Gies College of Business (University of Illinois)
Remote 04.2001 -
Certificate - AI Agents: From Foundation To Applications
Microsoft
04.2001 -
Certificate - Building AI Agents And Agentic Workflows
IBM
04.2001 -
Skills
Python (Django, FastAPI, Flask)
API Design, Distributed Systems
Langchain , Langraph
LLM Fine-Tuning, RAG, Agentic AI (IBM Certified)
PydanticAI, LangFlow, Prompt Engineering
Voice AI: Whisper, TTS Pipelines
Azure, AWS, DigitalOcean
Docker, Kubernetes, CI/CD
Observability: ElasticSearch, OpenSearch, Graylog, Wazuh
Asterisk (Expert), ARI/AMI
SIP, RTP, SMPP Protocols
Kamailio, FreeSWITCH, Simulcrypt
PCI-DSS Level 1, SOC2
Secure SDLC, System Hardening
Firewall & Network Security, DR Planning (Zerto)
Technical Team Leadership
Product Architecture & Innovation
Startup Operations (Award-Winning Entrepreneur)
Strategic Leadership & Management
Certified in Microsoft AI Tools
Timeline
Senior Software Architect & Developer (R&D)
Ivrnet , Harris Computer Systems
04.2025 - Current
Software Development Team Lead R & D (Canada)
Ivrnet LLC ( Harris Computers ) (Full Time Contr)
01.2024 - 03.2025
System Hardening -
Safecode
01.2023 - 02.2023
Security Development Life Cycle -
Safe Code
01.2022 - 02.2022
Developing Secure Application -
Ubitrack
01.2022 - 01.2023
PCI DSS Awareness -
UBITRACK
01.2020 - 02.2020
Principal Software Developer ( Canada )
Ivrnet Inc
11.2019 - 12.2023
CTO
ImpactSMS(Skylink Network & Communication Pvt Ltd)
12.2018 - 03.2019
CTO/CEO
GoIVR(Skylink Network & Communication Pvt Ltd)
07.2014 - 11.2018
Digium Certified Asterisk Adminstrator -
Digium
01.2014 - 02.2014
VP Software
Vikram Express
02.2009 - 10.2011
CTO-Meetme Contact Center Dialer - Contact Center
Skylink Broadband Services
02.2006 - 10.2011
Certificate - IBM RAG & Agentic AI Professional
IBM
04.2001 -
Certificate - Strategic Leadership & Management Specialization
Gies College of Business (University of Illinois)
04.2001 -
Certificate - AI Agents: From Foundation To Applications
Microsoft
04.2001 -
Certificate - Building AI Agents And Agentic Workflows
IBM
04.2001 -
Bachelor of science -
Madras University / Sindhi College
04.2000 - 06.2003
Awards
South Indian Startup Award, SISA, Won the South Indian Startup Award for the category of Technology in 2018.
Personal Information
- Date of Birth: 11/21/1982
- Nationality: Indian
- Marital Status: Married
Awards
South Indian Startup Award, SISA, Won the South Indian Startup Award for the category of Technology in 2018.
Personal Information
- Date of Birth: 11/21/1982
- Nationality: Indian
- Marital Status: Married
Awards
South Indian Startup Award, SISA, Won the South Indian Startup Award for the category of Technology in 2018.