Prasada Shetty
Bengaluru
Summary
ASPIRING TOUR OPERATION MANAGEMENT PROFESSIONAL Seeking a challenging and rewarding opportunity in the industry which is in line with my academic background and which effectively utilizes my analytical and technical skills
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Ticketing Executive
Travix Leisure & Travels Pvt. Ltd.
06.2013 - 03.2015
- Managed booking and reservation systems, ensuring accurate processing of customer ticket requests.
- Handled end-to-end ticketing procedures, from booking to issuance, including cancellations and modifications.
- Utilized global distribution systems (GDS) like Amadeus and Worldspan for real-time ticketing and booking management.
- Coordinated complex itineraries and multi-leg bookings for individual
- Provided exceptional customer service by addressing ticket-related inquiries, troubleshooting issues, and offering tailored solutions.
- Managed refunds, exchanges, and cancellations according to company policies and industry regulations.
- Provided post-purchase assistance, including ticket amendments, travel advisories, and itinerary changes.
- Demonstrated in-depth knowledge of airline ticket refund procedures, including rules for non-refundable fares, cancellation timelines, and exceptions for special circumstances.
- Processed refunds for unused or partially used tickets, including no-show tickets and voluntary/ involuntary cancellations, adhering to company and industry standards.
- ADM’s - To work on ADM’s received by the airline. If it is not a valid dispute with the airline based on a valid contract.
Team Lead - Revenue Management
Travix Leisure & Travels Pvt.Ltd.
04.2015 - 05.2018
- Experienced in applying yield management techniques to balance maximizing revenue per flight and ensuring seat availability.
- Contact Airlines regarding Commissions, deals.
- Quality Assurance – Checking each ticket issued with correct commission and fare.
- Team Management - Organizing Work, Communicating Goals, Managing project progress, Team Schedule details
Conducted competitive pricing analysis to monitor and respond to changes in the market, adjusting ticket prices accordingly. - Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Industry Operations Specialist
Travix Leisure & Travels Pvt. Ltd.
06.2018 - Current
- Team Management - Organizing Work, Communicating Goals, Managing project progress, Team Schedule details
- Troubleshot errors and reported back to the air team.
• Developed competitive pricing models in the airline industry.
• Monitored ADM trends to facilitate prompt decision-making.
• Utilized Amadeus and Worldspan (CRS) for reservation processing.
• Communicated with airlines to negotiate commission structures and deals.
•Identified and chose effective consolidators.
• Managed ARC and BSP refund operations.
• Quality Assurance : Ensured accurate commission and fare on every issued
ticket.
• Offers guidance on the floor and mentors new team members.
• Managed legal complaints for consumer court and tourism board.
• Managed transition phases for upcoming projects.
Education
MTA - Tourism Administration
KLE's S. Nijalingappa College
Bachelor of Commerce & Management - B.Com
Saint Mary's Syrian College
Udupi, KASkills
Tour operation management
Personal Information
- Date of Birth: 09/20/89
- Gender: male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, Prasada Shetty, declare that the above-mentioned information is true and correct to the best of my knowledge and nothing has been concealed or distorted.
Timeline
Industry Operations Specialist
Travix Leisure & Travels Pvt. Ltd.
06.2018 - Current
Team Lead - Revenue Management
Travix Leisure & Travels Pvt.Ltd.
04.2015 - 05.2018
Ticketing Executive
Travix Leisure & Travels Pvt. Ltd.
06.2013 - 03.2015
Bachelor of Commerce & Management - B.Com
Saint Mary's Syrian College
MTA - Tourism Administration
KLE's S. Nijalingappa College
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