Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Prasad K

Chennai

Summary

System engineer with 4 years of experience in enterprise endpoint management, identity administration, and cloud infrastructure support and desktop support. Expertise in Intune MDM/MAM, Azure AD, Conditional Access, Autopilot, and PowerShell automation. Experienced in managing 1000+ users in hybrid AD environments following ITIL-based operations.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Systems Engineer

Sify Technologies
Chennai
05.2025 - Current
  • Managed 1500+ corporate devices using Microsoft Intune (Windows, macOS, iOS, Android).
  • Implemented Autopilot zero-touch deployment, reducing device provisioning time by 40%.
  • Designed and enforced Conditional Access policies via Entra ID to strengthen Zero Trust posture.
  • Configured compliance policies, configuration profiles, and app protection policies (MAM).
  • Integrated SCCM with Intune in co-management environment.
  • Automated administrative tasks using PowerShell (user provisioning, device reporting).
  • Implemented BitLocker encryption policies and recovery key management.
  • Managed Azure AD Connect synchronization in hybrid environment.
  • Administered Microsoft 365 services including Exchange Online & Teams.
  • Provided L2/L3 support for endpoint and identity-related incidents.
  • Coordinated patch management cycles ensuring 95% compliance.
  • Provisioned and managed Azure Virtual Machines, storage accounts, and networking components.
  • Designed and implemented VNet peering, NSGs, VPN Gateway, and hybrid connectivity.
  • Managed Azure AD users, groups, RBAC roles, and Conditional Access policies.
  • Configured Azure Backup and Site Recovery for business continuity.
  • Monitored infrastructure using Azure Monitor and Log Analytics.
  • Implemented security controls using Defender for Cloud and security baselines.
  • Automated VM provisioning and reporting using PowerShell scripts.
  • Managed cost optimization through resource tagging and usage monitoring.
  • Supported migration of on-prem workloads to Azure (IaaS model).

L2 Desktop Support Engineer

Teleperformance
Chennai
08.2023 - 05.2025
  • Supported 1000+ users in hybrid AD environment.
  • Managed user provisioning,license assignment, and mailbox configuration.
  • Performed OS imaging, application deployment, and hardware troubleshooting.
  • Resolved VPN, MFA, and endpoint security incidents.
  • Maintained asset lifecycle and IT documentation.
  • Assisted in migration of 400+ users from on-premises Active Directory to Azure Active Directory (hybrid setup)
  • Enrolled devices into Intune MDM and configured baseline security profiles resolved 90%of enrollment issues independently.
  • On-Prem to Azure Migration: Migrated Windows Server workloads to Azure Virtual Machines.
  • Configured networking, backup, and monitoring post-migration.
  • Azure Security Hardening Initiative, Implemented MFA and Conditional Access policies.
  • Enabled Defender for Cloud, recommendations and compliance policies.

Desktop Support Engineer

V3 Techserve
Chennai
07.2021 - 07.2023
  • Provided technical support for hardware and software issues for end-users.
  • Diagnosed and resolved desktop and laptop performance problems efficiently.
  • Installed and configured operating systems and applications for user workstations.

Education

B.Tech - Information Technology

Dr.M.R.G Educational And Research Institute
Chennai, India
08.2016 - 07.2020

Skills

  • Cloud & Identity: Azure AD Connect, Conditional Access, MFA, RBAC
  • Endpoint Management:MDM/MAM, BYOD devices,Windows 10/11, macOS, Autopilot, Compliance Policies, Configuration Profiles, App Protection Policies, BitLocker
  • Infrastructure & Security: GPO, Defender for Endpoint, Patch Management
  • Automation & Tools: PowerShell Scripting, Microsoft 365 Admin Center, Exchange Online, ServiceNow
  • Networking: DNS, DHCP, TCP/IP, VPN Configuration

Accomplishments

  • Achieved 98% SLA compliance and recognized with the TP Star Award for excellent performance.

Timeline

Systems Engineer

Sify Technologies
05.2025 - Current

L2 Desktop Support Engineer

Teleperformance
08.2023 - 05.2025

Desktop Support Engineer

V3 Techserve
07.2021 - 07.2023

B.Tech - Information Technology

Dr.M.R.G Educational And Research Institute
08.2016 - 07.2020
Prasad K