Jagatap Rajendra Prasad

With over 15 years of experience in IT project delivery, I have successfully led engineering and Agile teams across cloud infrastructure, IT Service Management (ITSM), application support, cloud security, email security, and digital transformation initiatives. I specialize in managing end-to-end project lifecycles using Waterfall, Agile, Scrum, and Lean methodologies, consistently delivering projects on time, within budget, and aligned with business objectives.

I have extensive experience managing multiple concurrent programs, leading cross-functional and globally distributed teams, and translating complex business challenges into actionable execution plans. My strong stakeholder and customer management skills have helped improve customer satisfaction, including reducing project escalations from an average of five per month to nearly zero within six months.

I have managed multi-year, multi-million-dollar AMS and service contracts, overseeing revenue of $700K while consistently exceeding gross margin and delivery targets. Passionate about operational excellence, I have implemented quality, risk management, and automation initiatives that increased productivity by approximately 50%, reduced defects by 33%, and cut manual effort by 60%.

As a PMP-certified Project Manager and Certified Scrum Master, I am committed to building high-performing teams, mentoring talent, and driving continuous improvement. My technical expertise includes AWS, Azure, cloud infrastructure, ITSM, incident and problem management, Power BI, SQL, Jira, Zoho, and enterprise collaboration tools. I am recognized for my ability to quickly adopt new technologies, foster collaborative environments, and deliver measurable business value. My contributions have been acknowledged through multiple performance awards, including the Customer Centricity Award and Leader of the Quarter.