Prasanna B
Chennai
Summary
Seasoned professional with over 12.5 years of dynamic experience across multifaceted roles in prominent MNCs. Expertise spans diverse domains including Telecom, Healthcare, Product Management, with proven excellence as a Scrum Master for 5 years. Adept at driving agile transformations, facilitating seamless collaboration, and orchestrating high-performing teams to deliver exceptional results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SCRUM MASTER
Cognizant Technology Solution
05.2022 - Current
- Led Scrum ceremonies: Sprint Planning, Daily Scrums, Sprint Reviews, Backlog Refinement, and Retrospectives
- Coached and mentored Scrum Teams to improve the agile maturity and Performances
- Removed Impediments by collaborating with stakeholders and Project Managers, ensuring continuous flow of development
- Worked closely with Product Owners to redefine the Product Backlog and ensure alignment with business priority
- Provided Stakeholders with clear status reports on Sprint Scope, Issues, Risks, and Mitigation plans
- Prepared for planning by breaking down feature stories into actionable User Stories for each Sprint
- Assisted in Backlog Grooming, refining and prioritizing backlog items
- Proactively removed Impediments to ensure smooth workflow and productivity
- Enhanced team delivery commitments tracked hidden tasks, and improved customer satisfaction
- Cultivated a culture of continuous improvement and adaptive practices
- Enabled communication, collaboration, and Self-organization within the team
- Conducted impactful Retrospectives and mediated conflicts when necessary
- Maintained product knowledge for effective communication with Stakeholders
- Facilitated BRP/PI planning calls for every quarter to forecast on the features planned for the upcoming quarter
- Kept the stakeholders informed about the progress on daily, weekly and monthly basis by sending DTP, RFG report, Release risk and mitigation report, weekly highlights reports
Scrum Master
Datatracks Services Private Limited
02.2020 - 05.2022
- Actively worked in product management team in development of a new product, providing demonstration to clients about our product, training to clients and extensive client support
- Led Scrum ceremonies: Sprint Planning, Daily Scrums, Sprint Reviews, Backlog Refinement, and Retrospectives
- Proactively removed Impediments to ensure smooth workflow and productivity
- Gathering the requirements set by various regulators and works closely with the technical team for developing the product
- Providing product demonstrations to the customer, helping them understand the features involved in our product
- Detailed training of the product to the customers posts sales
- Involved in creation of User manual & User videos of the product
- Dedicated customer support either through email or by phone
- Dedicated support as a bridge between customers and our technical team for any technical queries raised by the clients
- Consolidating daily production report of the associates
TRANSACTION PROCESSING ANALYST
Accenture
11.2015 - 07.2017
- Managed and supervised a team of 26 members on their daily production and quality US healthcare (Claims adjudication)
- Handled team consist of 26 members
- Allocating day to day work to team members and need to ensure whether the work is done within the day
- Updating error tracker on daily basis and on weekly basis used to take error trend analysis report to team members
- Conducting team hurdles on daily basis and will share the process updates to team members
- On a daily basis will be updating report to prepare factory module data which consist of opening inventory, closing inventory and aging claims
- Updating daily RE Report (Reasonable Expectation Report) for line of business and sending the report to service delivery manager
- Updating capacity planning report on a weekly basis for business excellence purpose
- Consolidating daily production report of the associates
PROCESS SPECIALIST
Cognizant
12.2009 - 04.2015
- Lead a team of 6 members in their day to day production, quality and training (US healthcare , Claims adjudication)
- Been a Process Specialist, I was handling the team's entire day to day Production reports
- Using the client's data, I will prepare the Claims daily status report & circulate it to my reporting manager & team leader
- The report contains the number of FTE's required for the process & the time taken to process each transaction & the daily inventory numbers etc
- Team's Capacity planning (part of a DAG report) daily was done by me & it was documented in a report & it will be shared to my reporting team manager & team leader on a weekly basis
- Trouble shooting newcomers, and their error analysis & internal audit was added to my responsibilities & it was done on a high mode
Education
B.COM -
University of Madras
05.2009
Skills
- Agile Methodologies
- Project Management
- Telecom
- Health-Care
- Backlog Refinement
- Sprint planning
- Sprint review
- Sprint retrospective
- Big room planning
Certification
- PSM 1
- SAFe Agile 6.0
- Six Sigma Green Belt
Languages
English
Tamil
Timeline
SCRUM MASTER
Cognizant Technology Solution
05.2022 - Current
Scrum Master
Datatracks Services Private Limited
02.2020 - 05.2022
TRANSACTION PROCESSING ANALYST
Accenture
11.2015 - 07.2017
PROCESS SPECIALIST
Cognizant
12.2009 - 04.2015
- PSM 1
- SAFe Agile 6.0
- Six Sigma Green Belt
B.COM -
University of Madras
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