Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Prasanna Chitra

Prasanna Chitra

Sales Support
Ghaziabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior Sales Manager

HDB Financial Services
Dehradun
07.2023 - 10.2023

    • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations to close deals and boost client satisfaction.
    • Achieved 7% sales increase within 3 months by skillfully managing relationships and proactive sales approaches.
    • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
    • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
    • Identified, hired and trained highly-qualified staff assisting with individual selling efforts and helping sales representatives reach targets.
    • Evaluated performance against goals and implemented appropriate development plans.

Sales and Collection Support

Aeon Credit Services India Pvt Ltd
Gurgaon
09.2021 - 06.2023
    • Set up and updated customer accounts with interactions, payments and personal information.
    • Contacted customers to collect outstanding payments via one-time or negotiated installment methods whenever Collection officers or Agencies needed.
    • Supervised staff of 16 Collection officers and 4 agencies for achieving there expected targets (including NPA cases).
    • Supported new employee of sales training and providing there ID's by interacting to IT team. Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
    • Prepared and delivered operational performance of both Sales and Collection reports to inform management.
    • Collaborated with other departments to foster smooth operation of daily processes of Sales, Collection, IT and Credit Team Professionals..
    • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Sales Coordinator

Bajaj Finance Limited
Ghaziabad
09.2018 - 09.2021
    • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
    • Handled at least 150-200 inquiries of customer per day by staying up-to-date on market and industry trends and doing proper follow ups to potential customer and sales manager.
    • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
    • Created documents recommended courses of actions to assist upper management in complex decision-making issues.
    • Dealt with walk-in customers and flesh out lists of new leads for sales team follow-up.
    • Successfully implemented home delivery of two-wheeler across UP and UK.

Education

Bachelor of Computer Applications - Computer Science

Mewar Institute of Management
Ghaziabad
07.2015 - 2018.07

Skills

Rapport and relationship building

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Accomplishments

  • Managed the best Sales Support award at Aeon Credit service limited with a tour to Mumbai.
  • Achieved Second Position for 3M leads during Diwali festival in Bajaj Finance Limited.
  • Awarded as Star Performer at Bajaj Finance for Login Contest at PAN-India level.

Timeline

Senior Sales Manager

HDB Financial Services
07.2023 - 10.2023

Sales and Collection Support

Aeon Credit Services India Pvt Ltd
09.2021 - 06.2023

Sales Coordinator

Bajaj Finance Limited
09.2018 - 09.2021

Bachelor of Computer Applications - Computer Science

Mewar Institute of Management
07.2015 - 2018.07

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Prasanna ChitraSales Support