Prasanna Khuje
Nagpur
Summary
Meticulous and results-oriented Intune/SCCM Administrator with over 7 years of experience in Application Packaging, orchestrating mobile device management (MDM) and Windows Autopilot solutions, particularly utilizing Microsoft Intune and SCCM.
Overview
10
10
years of professional experience
1
1
Certification
Work History
L2- Client Engineering Specialist
Oerlikon Balzers Coating India Pvt. Ltd
07.2023 - Current
- Administration of the Microsoft Endpoint Manager infrastructure (SCCM + Intune) for the client computers.
- Hands-on experience in Application packaging and deployment for Windows environments using Microsoft Intune (Win32 Apps), and Configuration Manager (SCCM).
- Customizing application configurations based on organizational requirements.
- Testing, troubleshooting, and resolving packaging issues.
- Performing silent installations and uninstallations.
- Managing version upgrades, rollbacks, and package supersedence.
- Validating packages against enterprise security and compliance standards.
- Automating deployments using PowerShell scripting and Intune Remediation scripts.
- Proficient in:Working in the Windows Autopilot project and support from Enrollment to the system application Installation.
- Configured Windows Autopilot for automated provisioning and zero-touch deployment of Windows 10/11 devices.
- Implemented and managed Mobile Application Management (MAM) policies to control corporate apps and data on mobile devices without the need for full device management.
- Responsible for AWS VDI creation, maintenance and troubleshooting.
- Working from 17th July 2023 to till date.
L2-Information System Engineer
Varian Medical system International Private Limited
pune
09.2019 - 07.2023
- Administration of the Microsoft Endpoint Manager infrastructure (SCCM + Intune) for the client computers.
- Working on Intune management (MDM).
- Performing SCCM manual migration and troubleshooting.
- Performing Computer object creation/deletion in Microsoft Active Directory, giving ownership and assigning attributes.
- Configure computer hardware and software, as well as troubleshoot related problems.
- Ensure proper procedures, escalation procedures are followed and correct support teams are engaged.
- Handling P1, P2 incidents & ensuring that the incident management process is followed. All the necessary required details are capture by an advisor
- Managing incident management bridge calls with support teams, on-call support application teams and management
- Working knowledge of tools such as Service-Now , JIRA and collaboration tools such as MS Teams.
- Working on Intune configuration and handling related issues.
- Working from 5th September 2019 to 15th July 2023.
Technical Support Engineer
Ample Softech System Private Ltd
pune
05.2018 - 08.2019
- Perform all job-related responsibilities with minimal management direction and guidance.
- Manage support interactions through the IT Service Management System.
- Working knowledge of Windows server and network technologies.
- General network knowledge and ability to troubleshoot connectivity TCP/IP networking. Knowledge on active directory, domain controllers.
- Familiar with basic network concepts and also analyzing data and drawing appropriate conclusions and recommending changes Period.
- Troubleshooting Active Directory related issue.
- Installing and configuring computer hardware operating systems and applications.
- Handling File server and file share access. Working from 1st may 2018 to 30th August 2019.
Representative Operation’s
Concentrix Daksh Services Pvt. Ltd
11.2017 - 04.2018
- Taking chat and email to provide solutions to the End-users.
Business Development Executive
ANV Infotech Pvt. Ltd
02.2016 - 10.2017
- Lead sourcing from LinkedIn for Product sales.
Education
DIPLOMA - MSBTE
G H Raisoni Polytechnic Nagpur
Nagpur01.2011
HSC - Maharashtra State Board
Kamla Nehru
Nagpur01.2008
SSC - Maharashtra State Board
Rajendra high school
Nagpur01.2006
Skills
- Tools: PSADT, Intune, SCCM, Microsoft Endpoint Manager, ORCA, office 365, Notepad
- ITIL V4 Foundation Certified
- Microsoft Intune (MDM, MAM)
- Application Packaging in SCCM and Intune
- Hands on experience of the Windows autopilot Technology Application deployment, device compliance and configuration policies
- Experience in AWS VDI and Appstream application troubleshootingco
- Experience with both ITIL and Agile methodologies
- Experience in working with ServiceNow, Cherwell and JIRA
- Learning cloud computing: core concepts certification completed
- Windows 10: Intune Device Management certification completed
- Certificate of completion of Manage Apps with Configuration Manager
Certification
ITIL V4 Foundation
Timeline
L2- Client Engineering Specialist
Oerlikon Balzers Coating India Pvt. Ltd
07.2023 - Current
L2-Information System Engineer
Varian Medical system International Private Limited
09.2019 - 07.2023
Technical Support Engineer
Ample Softech System Private Ltd
05.2018 - 08.2019
Representative Operation’s
Concentrix Daksh Services Pvt. Ltd
11.2017 - 04.2018
Business Development Executive
ANV Infotech Pvt. Ltd
02.2016 - 10.2017
DIPLOMA - MSBTE
G H Raisoni Polytechnic Nagpur
HSC - Maharashtra State Board
Kamla Nehru
SSC - Maharashtra State Board
Rajendra high school