Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
PRASANNA KUMARI

PRASANNA KUMARI

SHARJAH

Overview

3
3
years of professional experience

Work History

Tech Support Engineer

MOVATE TECHNOLOIES PVT LTD
06.2024 - 08.2024
  • Assist business customers in Voip network
  • Troubleshooting issues technically
  • Take remote access and resolve the issue
  • Placing orders for extension
  • Add and remove users to the account
  • Help the customer in delayed payment, payment extension, activating suspended account
  • Porting of numbers from other carriers to Vonage.

CS Associate

Sutherland Global Services Ltd
01.2023 - 01.2024
  • Handling inbound chats with maximum of 3 concurrency
  • Troubleshooting customers issue and placing order for Equipment and assigning technician on Care Assurance Portal Configuring static/dynamic IP as per customer request Accessing customer's network and making changes as per request Explaining the charges of products in detail
  • Supporting various teams as an associate and Train people in their soft skills
  • Television installation/Receiver activation and deactivation assistance

CS Associate

Sutherland Global Services Ltd
01.2022 - 01.2023
  • Handling inbound international calls for UK customer
  • Assisting Customers in placing order, tracking deliveries
  • Answering customer's queries
  • Handling minimum of 60-70 Inbound calls per day
  • Helping with account information to unlock their account.

Education

Bachelor's Degree in Science (B.Sc) - undefined

Women's Christian College

General Studies - undefined

Vijayantha Higher Secondary School

SSLC - undefined

Ordinance Clothing Factory School

Skills

Communication skills

Problem-solving skills

Conflict resolution skills

Empathy and active listening

Adaptability and flexibility

Time management and organization

Teamwork and collaboration

Patience and calm under pressure

Positive attitude and friendliness

Excel

Office Networking

CRM Salesforce

Customer Handling

Problem Solving

Typing Speed 60 WPM

Accomplishments

Awareded as a best agent for going extramile in serving the customer for uk international calls

Timeline

Tech Support Engineer

MOVATE TECHNOLOIES PVT LTD
06.2024 - 08.2024

CS Associate

Sutherland Global Services Ltd
01.2023 - 01.2024

CS Associate

Sutherland Global Services Ltd
01.2022 - 01.2023

Bachelor's Degree in Science (B.Sc) - undefined

Women's Christian College

General Studies - undefined

Vijayantha Higher Secondary School

SSLC - undefined

Ordinance Clothing Factory School
PRASANNA KUMARI