PRASANNA KUMARI
SHARJAH
Overview
3
3
years of professional experience
Work History
Tech Support Engineer
MOVATE TECHNOLOIES PVT LTD
06.2024 - 08.2024
- Assist business customers in Voip network
- Troubleshooting issues technically
- Take remote access and resolve the issue
- Placing orders for extension
- Add and remove users to the account
- Help the customer in delayed payment, payment extension, activating suspended account
- Porting of numbers from other carriers to Vonage.
CS Associate
Sutherland Global Services Ltd
01.2023 - 01.2024
- Handling inbound chats with maximum of 3 concurrency
- Troubleshooting customers issue and placing order for Equipment and assigning technician on Care Assurance Portal Configuring static/dynamic IP as per customer request Accessing customer's network and making changes as per request Explaining the charges of products in detail
- Supporting various teams as an associate and Train people in their soft skills
- Television installation/Receiver activation and deactivation assistance
CS Associate
Sutherland Global Services Ltd
01.2022 - 01.2023
- Handling inbound international calls for UK customer
- Assisting Customers in placing order, tracking deliveries
- Answering customer's queries
- Handling minimum of 60-70 Inbound calls per day
- Helping with account information to unlock their account.
Education
Bachelor's Degree in Science (B.Sc) - undefined
Women's Christian College
General Studies - undefined
Vijayantha Higher Secondary School
SSLC - undefined
Ordinance Clothing Factory School
Skills
Communication skills
Accomplishments
Awareded as a best agent for going extramile in serving the customer for uk international calls
Timeline
Tech Support Engineer
MOVATE TECHNOLOIES PVT LTD
06.2024 - 08.2024
CS Associate
Sutherland Global Services Ltd
01.2023 - 01.2024
CS Associate
Sutherland Global Services Ltd
01.2022 - 01.2023
Bachelor's Degree in Science (B.Sc) - undefined
Women's Christian College
General Studies - undefined
Vijayantha Higher Secondary School
SSLC - undefined
Ordinance Clothing Factory School
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