Prasanna Newaskar
Pune
Summary
Efficient Ticket Agent with 7 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Overview
11
11
years of professional experience
Work History
Second Line Agent
Etraveli India Pvt Ltd.
01.2022 - Current
- Assisted management in developing a comprehensive policy manual outlining clear guidelines for handling refunds, chargebacks, and related issues.
- Identified opportunities for automation within the refund process workflow, proposing viable solutions that led to increased efficiency.
- Improved accuracy of refund calculations by regularly reviewing company policies and guidelines.
Back Office Agent
Alp Consulting
07.2021 - 12.2021
- Drove revenue growth by consistently meeting or exceeding refund targets through strategic planning and execution.
- Generating revenue through refunding past dated tickets on GDS.
Senior Travel Consultant
Teleperformance PVT LTD
01.2019 - 07.2020
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Handled online reservations of corporate clients globally.
Senior Travel Consultant
Top Travel Trip
06.2017 - 04.2018
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Collaborated with marketing team to create promotional materials showcasing unique travel experiences available through the agency.
- Promoted Top Travel Trip portal in African Travel Market.
Reservation Executive
Time Legend IT & HR Consulting Solutions
10.2015 - 06.2017
- Quality check of Ticket Issue, Reissue & Refunds on Amadeus & Galileo.
- Maintained all reports and data on daily basis.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
Senior IT Member
Ramac Infosys
09.2012 - 09.2015
- Leveraged affiliate marketing partnerships to expand audience reach and drive additional sales opportunities.
- Boosted online sales by implementing targeted marketing strategies and engaging promotional content.
- Enhanced brand visibility by optimizing product listings, ensuring accurate descriptions, and utilizing high-quality images.
Education
Bachelor of Science - Computer Engineering
AIEM
Pune, India08.2012
Skills
- Airline regulations
- Ticketing Procedures
- Flight Scheduling
- Refund Processing
- Dispute Resolution
Timeline
Second Line Agent
Etraveli India Pvt Ltd.
01.2022 - Current
Back Office Agent
Alp Consulting
07.2021 - 12.2021
Senior Travel Consultant
Teleperformance PVT LTD
01.2019 - 07.2020
Senior Travel Consultant
Top Travel Trip
06.2017 - 04.2018
Reservation Executive
Time Legend IT & HR Consulting Solutions
10.2015 - 06.2017
Senior IT Member
Ramac Infosys
09.2012 - 09.2015
Bachelor of Science - Computer Engineering
AIEM
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