Prasanna Padhye
Pune
Summary
Proven Technical Support Engineer at Aress Software, adept in AWS and Azure cloud management, enhancing uptime and reducing Mean Time to Resolution (MTTR). Skilled in advanced diagnostics and incident response, with a strong focus on data integrity and rapid restoration. Demonstrates exceptional problem-solving abilities and effective communication, ensuring seamless operations and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer (MSP)
Aress Software
09.2023 - Current
- Managed end-to-end operation, maintenance, and monitoring of multi-region Azure and AWS cloud infrastructure, achieving maximum uptime for critical business applications.
- Managed Azure AD and on-prem identity systems, configuring security groups and overseeing Office 365 and Windows administration.
- Developed operational runbooks and incident response procedures, significantly reducing average Mean Time to Resolution (MTTR).
- Delivered Tier 2 and 3 technical support by employing advanced diagnostic techniques to swiftly resolve complex infrastructure issues.
- Utilized N-central for remote monitoring and Datto for backup and disaster recovery, ensuring data integrity and rapid restoration.
Full Stack Developer Intern
Chanakya Software Services Pvt Ltd
03.2023 - 06.2023
- Executed a full-stack development project, specializing in modern web technologies and the full Software Development Lifecycle (SDLC).
- Designed and built a highly efficient application using the Svelte framework for the front end and Fastify for the backend, maintaining consistency with JavaScript across all layers.
- Gained practical experience in architecting scalable APIs, designing database schemas, and performing comprehensive testing to ensure product quality and stability.
Cloud Intern
Cloudnautic
01.2023 - 02.2023
- Acquired foundational knowledge and gained hands-on experience implementing core cloud services and infrastructure components.
- Successfully executed practical tasks related to resource provisioning, virtual networking, and basic storage solutions.
- Supported the team by assisting with the setup of fundamental cloud monitoring tools to track resource health.
Java development intern
Vertex IT solutions
01.2022 - 06.2022
- Contributed to a full-fledged banking software application, applying Advanced Java to code and design key components that enhanced system efficiency and transaction logic.
- Supported the team by implementing features and code modules, adhering to strict enterprise-grade coding standards and quality control within a collaborative environment.
IoT intern
SMP ENGINEERS AND ELECTRICALS PRIVATE LIMITED
06.2020 - 08.2020
- QA & Validation: Conducted functional and performance testing for a third-party industrial IoT solution, ensuring data integrity from sensors to the processing system.
- Bug Tracking: Documented detailed bug reports and collaborated with developers to accelerate issue resolution and system stability.
- IoT Architecture: Gained hands-on experience in industrial IoT QA processes and real-world system architectures.
Education
Master of Computer Applications - Computer Science
MIT WPU
Pune08-2023
Bachelor of Science - Computer Science
Ashoka Center For Business And Computer Studies
Nashik06.2020
Skills
- AWS
- Azure
- Linux Administration
- Identity and Access Management
- Azure AD
- Office 365
- Windows System Administration
- PowerShell
- ConnectWise (Ticketing)
- N-Able N-Central (RMM)
- Datto (Backup & Disaster Recovery)
- Root Cause Analysis
- Incident Response
- Mean Time to Resolution (MTTR)
- Tier 2-3 Technical Support
Certification
Microsoft Certified: Azure Fundamentals (AZ-900)
Projects
- Fact-Fix Portal: Designed and developed a full-stack web portal using JavaScript to enable existing applicants to securely raise queries and modify submitted application details post-submission.,
- Banking management system: Engineered a comprehensive software solution to manage core banking operations, including account creation, transaction processing, and customer data management Managed all data storage and retrieval functions using Oracle SQL, including designing and optimizing database schemas.
- IoTSense : Executed thorough functional and performance testing of a third-party (Winjit-developed) IoT solution implemented at a major production facility.Designed and performed rigorous test cases focused on validating data integrity and accuracy flowing from IoT sensors to the processing system, ensuring correct operational results.
Awards
- Best-Tech Award : Recipient of the prestigious 'Best-Tech Award' twice during the tenure at Aress Software and Education, recognizing outstanding contributions to technical excellence and project delivery.
- Client Commendation: Earned multiple documented appreciations and positive feedback directly from clients for rapid troubleshooting, exceptional support, and successful implementation of cloud solutions.
Timeline
Technical Support Engineer (MSP)
Aress Software
09.2023 - Current
Full Stack Developer Intern
Chanakya Software Services Pvt Ltd
03.2023 - 06.2023
Cloud Intern
Cloudnautic
01.2023 - 02.2023
Java development intern
Vertex IT solutions
01.2022 - 06.2022
IoT intern
SMP ENGINEERS AND ELECTRICALS PRIVATE LIMITED
06.2020 - 08.2020
Master of Computer Applications - Computer Science
MIT WPU
Bachelor of Science - Computer Science
Ashoka Center For Business And Computer Studies