Prasanna Pradhan

Hut Team member

Devyani International Ltd Pizza

11.2004 - 03.2005

Key strengths, skills, abilities & Core Competencies
Goal-oriented & Leadership Creative problem solving and innovation Communication skills
Commitment to collaboration and teamwork Time management Adaptability
A proactive attitude A growth mindset Active listening
Process excellence Operation excellence Executor Exceptional leadership, management, strategic planning, budgeting, financial reporting, and negotiations skills in fast-paced environments
Successfully promote companies' goals and image
Strong team builder and team leader in a customer service environment
Ability to analyze complex situations, design practical solutions and implement workable Operational plans
Self-directed team player dedicated to achieving customer satisfaction and surpassing company expectations
Excellent ability to communicate effectively with both internal & external customers
Proven ability to manage a complex business in a multi-tasking environment
Highly organized, with superior problem-solving and analytical abilities
Significant experience in successful recruiting, staffing, and training and opening new restaurants
Establishing strategic cost management systems / techniques for monitoring various overheads and achieving maximum cost control in operations
Key Responsibilities
Leading Operational Excellence and the Guest Experience: Role models expected behavior and coaches’ team on hospitality standards
Ensures all the restaurant meets safety, sanitation and cleanliness standards as per company expectations
Sets the standards to ensure the team handles all Guest concerns in a timely and sustainable manner
Empowers the team to satisfy Guest needs and resolve concerns
Removes barriers to delivering Hospitality behaviors
Handling Full Operations of Multiple outlets & ensuring smooth operations across all the Restaurant in multiple cities, resolving Maintenance Issues, New restaurant opening, preparing HTR, Special menu for special occasion Coordinating with the support functions (maintenance, stores, and kitchen) in order to provide hassle-free operation
Responsible for proper allocation (scheduling) of manpower as per MPM Responsible for ensuring mandate success within specified Turn-around-time (TAT) For preparing MIS, reports, and formats for Circle & Region Ability to identify inefficiencies and areas of improvement within kitchen operations and to implement process to increase efficiency, reduce waste and improve quality
Building Team Talent: Treats all team members fairly and with respect
Supports the training of new team members & Recognizes team members for team contributions
Holds team members accountable for their behavior and performance
Provides coaching to team members to improve performance & Goals
Driving Sales Growth: Takes accountability for understanding all in store marketing promotions of the company and provides inputs for national marketing on circle digital/print and other medium of marketing elements
Executes new product rollouts
Responsible for system growth as well new store sales
Flexibility and Adaptability: Acts quickly to solve problems in area of responsibility
Provides feedback and suggestions to improve performance
Is flexible with work schedule as business needs
Understands and complies with all procedures and policies
Provide action plans to address issues and opportunities and effective execution of the same
Seeks to understand goals and results and how they personally contribute to them
Planning and Communication: Discusses issues with other support functions of the circle and prepares the action plan
Discusses the business plan and brings out the alignment
Involves entire team by communicating goals, results, and action plans
Expanding the footprint: Identify the new locations for the business expansion in line with the business strategy
Responsible for new restaurant operating days and prepare the propose the capex calculation
Understand and observe the completion closely and update stakeholders and plan to tackle the competition
Responsible and drive Bottom Line: Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines
Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines
Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive
Budgeting & Forecasting Responsible for preparing operational budgets for all restaurants in region
Responsible for ordering and maintaining the stock, using historical data and other forecasting methods
Ensuring minimal wastage, well within the limits specified by the company
Responsible for setting up & achieving monthly sales targets of all the cafes across city
Responsible for helping the marketing dept
With possible corporate tie-up and other promotional activities in-order to increase the sale.

Summary

Overview

Work History

Cafe Senior Manager

GM

Area Manager

Restaurant General manager

Unit Manager

Shift manager

Hut Team member

Education

Nation, India Internal Auditor Training on Food Safety Management system as per FSSC 22000 -

Awareness training on Food Safety Management System as per FSSC 22000 -

LEAN -

Six Sigma -

Master Class Certified – Green belt + Black Belt: IMC Education, UAE. Pursuing Advanced Excel, PPT, Power BI & Tableau Masterclass -

Internal Auditor Certification: Domino’s Pizza Coach the Coach workshop: Domino’s Pizza -

Timeline

Cafe Senior Manager

GM

Area Manager

Restaurant General manager

Unit Manager

Shift manager

Hut Team member

Nation, India Internal Auditor Training on Food Safety Management system as per FSSC 22000 -

Awareness training on Food Safety Management System as per FSSC 22000 -

LEAN -

Six Sigma -

Master Class Certified – Green belt + Black Belt: IMC Education, UAE. Pursuing Advanced Excel, PPT, Power BI & Tableau Masterclass -

Internal Auditor Certification: Domino’s Pizza Coach the Coach workshop: Domino’s Pizza -

Interests

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