Prasanna R

Team Leadership and Collaboration

II. Operations Management and Strategic Planning.

III. Analytical and Reporting Contributions

IV. Data-Driven Innovations

V. Cross-Functional Leadership Roles

a. Help desk and command center management. b. Transport data analytics.

c. Inbound operations oversight.

d. Outbound operations management

• Conducting Meeting with all function heads to adhere each and every issues and work to resolve those issues.
• Maintaining the vendor performance in Pickup/Drop and Share the issues on daily Basis
• Conducting vendor meeting on bi-weekly to have smooth functions
• Verifying the monthly bills and sharing the dashboard details to the reporting
• Maintaining the team members performance and make adhere their improvements
• Maintains the renewal of vendors Service Level Agreements
• Implementation of Technology Tool for the operation
• Led team in daily operations and task assignments.
• Coordinated schedules and resource allocation for projects.
• Analyzed performance metrics to identify areas for development.
• Trained new staff in relevant processes and procedures.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Collaborated with other departments to develop effective solutions that meet customer needs.

• Ensure all safety guidelines/ requirements are adhered to the vendors
• Vehicle audit conducted periodically
• Conduct safety, Security meetings to the drivers
• Coordinating with various departmental heads for smooth functioning of employees on-Time
• Maintaining the Vendors Service level agreements
• Supported for transport SOWs preparation
• Maintaining of PAN India Billing
• Developed strategic initiatives to improve customer engagement and satisfaction.

• Company Overview: DSA of ICICI bank
• Maintaining the banking documents of customers
• Maintained other branches like Tiruppur Pollachi customers account and documents
• Included maintaining the office Accounts
• DSA of ICICI bank