Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Prasanna Rao

Prasanna Rao

Vice President - Strategy & Operations
Bangalore

Summary

Senior Operations Director with over 23 years of experience in driving operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in strategy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change. Adept at working with cross-functional teams and CXO level stakeholders to deliver high-impact recommendations.

Overview

23
23
years of professional experience
4003
4003
years of post-secondary education
3
3
Certifications

Work History

Vice President of Operations

Accenture Services (P) Ltd
Bangalore
08.2022 - Current
  • As an Operations Director, I manage the $2b USD business, encompassing 1800 associates & leaders for Accenture Song UK, Ireland & Africa working with the CEO.
  • Leading the Executive Team in formulating strategy, identifying, prioritizing and implementing the strategic plan.
  • Established performance goals for the functional teams and practices and outlined processes for achievement.
  • Increased profitability by 500bps with cost control measures and revenue generation initiatives.
  • Improved overall entity's productivity by 400bps by optimizing resource allocation and implementing efficient hiring strategies.
  • Championed employee development programs to enhance skills, increase retention rates by 5%, and build a high-performance workforce.
  • Reduced non-contract expenditure by 15% by implementing efficient staffing - reducing bench strength, deploying on special projects etc.
  • Leading the Gen AI tooling roll out project across 1800 FTEs in UK, Ireland & Africa to bring in efficiencies in the ways of working.
  • Established a robust Governance cadence to review sales pipeline, revenues and profitability across multiple tiers.

Principal Consultant

Novartis Healthcare
Hyderabad
08.2019 - 07.2022
  • As a Principal Consultant, I setup the Management Consulting and Program Management Office across 3 Global Delivery Centers (GDCs) with over 300+ Management Consultants & Project Managers, to provide Consulting and Program/ Change management support to business units and functions.
  • Led multiple complex programs in areas of Global Drug Development, Novartis Technical Operations, Ethics Risk & Compliance, Supply Chain, Sales & Ops Planning etc. leading to $20M USD in revenues during the FY ’21-22.
  • Successfully designed and implemented the operating model for the Ethics, Risks and Compliance (ERC) function leading to newer and efficient ways of working, resulting in 11% productivity improvement, increased C-SAT by 200bps and provided better governance.
  • Successfully delivered the transformation of Sales & Operations Planning (S & OP) enabling an Integrated Business Planning, resulting in a 34% productivity improvement.
  • Change Management: Led multiple change management programs using PROSCI change methodology - across new operating model, digital transformation, merger & acquisition, etc. ensuring benefit realization and compliance to newer ways of working.
  • Managed a team of 100+ Program / Change managers – mentoring, coaching, and helping them realize their career aspirations by supporting their capability development journey.

Vice President

State Street Corporation
Hyderabad
11.2018 - 07.2019
  • As a Vice President for strategic projects – managed several programs and projects of strategic importance to the organization.
  • Designed and project managed the execution of the transition plan for ~5500 FTEs worth of work (approximately 2000+ roles) to the joint venture units.

Global Program Lead

Novartis Healthcare
Hyderabad
04.2016 - 11.2018
  • As a Global Program Lead, managed the end-to-end service portfolio for Scientific Services Practice (Medical Communication), involving the pricing of services, addition of new services and purging of services, in consultation with the business.
  • Developed the “differential pricing” approach and implemented across business units, leading to additional revenue of $4M in FY 2017 in the Medical Communication area.
  • Change Management: Led the change management program of Oncology Scientific Writing – decoupling from Oncology business and merging with NBS Scientific Services Practice – a paradigm shift for 60+ employees, including leadership team - from decentralized ways of working to centralized ways of working.

Manager (Transitions)

Accenture Services (P) Ltd
Bangalore
11.2003 - 04.2016
  • Transition/ Project Management: Program & Project Management of more than 5000+ FTEs across multiple domains and industries across multiple delivery centers across the globe.
  • Service Delivery / Solutions: Led several key accounts in the service delivery space specific to Finance, Procurement and Contact Center domains of up to 500 FTEs.

Process Associate

Hewlett Packard
Bangalore
09.2002 - 10.2003
  • Entry level career at Global e-business center of HP Bangalore, managing the debit balance collection for pre-merger HP and Compaq accounts.
  • During my tenure, managed to collect close to $800k USD worth of debit balances from vendors and suppliers.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Proactively identified bottlenecks in process flow, implementing effective solutions to eliminate delays.

Education

Master of Business Administration -

Sriram College of Engineering
Chennai
05.2002

Bachelor of Commerce -

Guru Nanak College
Chennai
05.2000

Skills

Strategic planning and execution

Operations management

Program management

Change management

Leadership training

Cost analysis and savings

Workforce planning

Organizational development

Business development

Certification

PROSCI Certified Change Management Professinal

Timeline

PROSCI Certified Change Management Professinal

09-2024

IBM Certified Design Thinking

07-2023

Vice President of Operations

Accenture Services (P) Ltd
08.2022 - Current

Certified Scrum Master

09-2019

Principal Consultant

Novartis Healthcare
08.2019 - 07.2022

Vice President

State Street Corporation
11.2018 - 07.2019

Global Program Lead

Novartis Healthcare
04.2016 - 11.2018

Manager (Transitions)

Accenture Services (P) Ltd
11.2003 - 04.2016

Process Associate

Hewlett Packard
09.2002 - 10.2003

Master of Business Administration -

Sriram College of Engineering

Bachelor of Commerce -

Guru Nanak College

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Prasanna RaoVice President - Strategy & Operations