PRASANNAA SRI T

• Expertise in application packaging and re-packaging using InstallShield, AdminStudio, and Wise Package Studio.
• Performed initial assessments, gathered missing packaging request details, and validated sources using Picture Taker.
• Created MSI and MST packages per client specifications; handled patches, transforms, upgrades, and merge modules.
• Deployed packaged applications using Microsoft Intune and converted packages to .intunewin format via MEM console.
• Used tools like Process Monitor, ORCA, Beyond Compare, Install Rite, FileMon, and RegMon for troubleshooting and analysis.
• Debugged application errors using log files and Event Viewer; created Shims using Microsoft ACT for Win7 compatibility.
• Managed requests and incident tickets; ensured high-quality packaging within SLA timelines.
• Set permissions via Lock Permissions table and CACLS; categorized applications based on priority and severity.

Intune Migration - Endpoint Strategy & Management

Migrated devices from SCCM to Intune, implementing a force restart when necessary.

• Used the Intune console to monitor migration progress, enforce compliance policies, and address device enrollment issues.
• Troubleshot post-migration issues using detailed log analysis and device status reports within the Intune console to ensure seamless management.

Module Handled

Environment : .Net Database : MS SQL Server 2019

Front Office , OP Pharmacy , IP Pharmacy, Lab, Cardiology, Radiology, CSSD, SMS, Bed Management, MIS, Doctor Payment, IP Billing, OP Billing, Ward Module, OT, MRD, Tally Integration, MHC, Inventory, Asset, Physiotherapy, Insurance, Blood Bank, Job Tracking, HR Payroll, Leave Management, Bio Metric Integration, Lab Equipment Integration, Report Building, Canteen, Dietary and EMR.Provided L1 and L2 support for clients through a ticket-based system.

• Designed and managed databases, created SQL queries, and generated client reports.
• Developed functions, triggers, stored procedures, and optimized databases.
• Supported mobile applications for Patient Portal and Doctor Desk (Android & iOS).
• Delivered user training and gathered end-user requirements for software modules.
• Providing user training, documenting and reporting application performance, incidents and feedback.
• Design and develop data queries, stored procedures, triggers, cursors and writing complex queries like aggregation, ranking etc. based on business requirements.
• Interacting with end users for requirement gathering, system analysis, and finalization of technical, functional specifications, and high-level design documents for the project.
• Creating QB Report with SQL Program.
• Report development and data entry screen development by using Query Builder.
• NABH Quality Analyze Data Collection.
• Ensure SQL database systems operate efficiently and securely.
• Ensure efficient, responsive availability of timely and of relevant data delivery and information.
• Planned and executed user training during implementation phase which involves training the end users like Doctors, Nurses, Administrative staff, and Operational staf.