Prasanna Tamang

• Collection of invoices and the management of all related processes dispute identification and resolution, account reconciliation, credit balance disposition, and unclaimed property administration
• The Debt Collector will effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Ability to handle, trouble shoot, and resolve recurring or occasional bottlenecks Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts
• Receive notification for reimbursement and perform acceptability analysis within threshold

• Follow-up with designated set of customers primarily through calls and through e-mails (if not reachable) on the invoices that are already due and to remind customers about Invoices that would be due in Future Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets Good customer management skills to reach right point of contact at first time, understand customers Invoicing/payment process cycle and helps them to utilize Oracles faster invoice delivery options Enforce agreed contractual payment terms at all times while maintaining good relationship with customers Escalations within customers chain of management, DXC Collections management and Sales hierarchy in case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding Invoices Check and verify payments on back reconciliation and ensure proper documentation for internal and external auditors review Prepare vouchers and commitment forms for the computerized system and input regularized advances into the system Outstanding emails to customers/clients/vendors Communication for vendor & Customer Ledger, balance confirmation Vendor & Customer Master Updates Record Keeping & basic Knowledge of statutory payment due date Online Business Accounting of collection & commission entry preparation

• Follow-up with designated set of customers primarily through calls and through e-mails (if not reachable) on the invoices that are already due and to remind customers about Invoices that would be due in Future Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets Good customer management skills to reach right point of contact at first time, understand customers Invoicing/payment process cycle and helps them to utilize Oracles faster invoice delivery options Enforce all agreed contractual payment terms at all times while maintaining good relationship with customers Escalations within customers chain of management, Oracle Collections management and Sales hierarchy in case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding Invoices Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with Other stakeholders within Oracle and at customer side (Dispute Management) Ensuring that all risk related information is shared with them including the details of outstanding invoices to minimize future risk to the enterprise Review all aged invoices periodically to identify potential bad debts and subsequent write-offs Respond to all queries both from Internal and external customers in timely manner per the agreed TAT Conduct periodical calls with different Oracle Line of Business (Sales) teams to identify and highlight top customer challenges with regard to outstanding payments

· Follow-up with designated set of customers primarily through calls and through e-mails (if not reachable) on the invoices that are already due and to remind customers about Invoices that would be due in Future

· Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets

· Good customer management skills to reach right point of contact at first time, understand customers

· Invoicing/payment process cycle and helps them to utilize Oracles faster invoice delivery options

· Enforce all agreed contractual payment terms at all times while maintaining good relationship with customers

· Escalations within customers chain of management, Oracle Collections management and Sales hierarchy in

· case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding

· Invoices

· Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with

· Other stakeholders within Oracle and at customer side (Dispute Management)

· Ensuring that all risk related information is shared with them including the details of outstanding invoices to minimize future risk to the enterprise

· Review all aged invoices periodically to identify potential bad debts and subsequent write-offs

· Respond to all queries both from Internal and external customers in timely manner per the agreed TAT

· Conduct periodical calls with different Oracle Line of Business (Sales) teams to identify and highlight top customer challenges with regard to outstanding payments

• Process: Citi Bank – Skip Trace Utilize trace tools to locate customers where demographics are deemed to be invalid Negotiate payment arrangements on assigned accounts Ensure the maintenance of collection records and the prompt handling of customer inquiries When applicable, notify the Trace Manager of problem accounts with a recommended course of action Process 2: Global Helpdesk Delivering customer service for various internal clients with regards to payroll, General Enquiry, Travel and HR management
• This involves working under critical and a high-pressure environment while ensuring work is completed in a timely manner with high level of accuracy and ownership

• Worked as an advisor, dealing with NRI customers dealing with their Bank accounts and credit cards As a Phone Banking Advisor have worked under extreme pressure providing high level of customer service on a timely manner Support achievement of team objectives – Complaint resolution, and help in the performance improvement of co- workers Handling Customer quires pertaining to credit cards, Internet Banking and new products Ensuring requisite follow-ups are done to resolve customer’s complaint Cross selling various products to customer post query resolution Ensuring customer’s complaints are resolved during the allocated turnaround time