Summary
Overview
Work History
Education
Skills
Timeline
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Prasanna Varanasi

Product Owner
Hyderabad

Summary

Accomplished Product Owner with more than 5 years of experience in driving digital transformation and optimizing user experiences. Expertise in managing product lifecycles, leveraging the tools and applications for advanced customer self-service solutions, and implementing innovative features that enhance customer satisfaction. Proficient in Agile methodologies and data-driven decision-making to deliver impactful product solutions.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Product Owner

Genpact
08.2019 - 06.2024
  • Spearheaded initiatives to modernize and streamline digital processes, driving organizational change and improving operational efficiency.
  • Expert in designing and implementing user-centric solutions that enhance overall user satisfaction and engagement.
  • Experienced in managing product development from concept to launch, including road map planning, requirements gathering, and stakeholder management.
  • Skilled in Agile and Scrum methodologies, ensuring iterative development and continuous improvement.
  • Proficient in optimizing digital touch points to provide seamless and engaging user interactions.
  • Utilizes data analytics to inform product strategies and improve user outcomes.
  • Effective in working with engineering, design, marketing, and other teams to deliver high-quality products.
  • I have created various documents like RTM, Product Backlog, BRD, FRD etc.
  • Worked with design teams (UX/UI), dev team (both frontend and backend) and produced various documents like HLD, LLD & FRD documents respectively
  • Analyzed requirements by conducting SMART, Moscow, GAP, SWOT & Root Cause Analysis.

SRT (Single Review Tool)

Facebook
05.2023 - 06.2024
  • Spearheaded the development and execution of content strategies that increased user engagement by 30% over 12 months.
  • Analysed viewership data to identify trends and optimize content recommendations, leading to a 20% increase in average watch time.
  • Managed a team of content creators to produce high-quality original programming, overseeing content creation from concept to launch.
  • Oversaw the integration of new streaming technologies and tools, improving platform performance and user experience.
  • Developed and maintained relationships with content providers, negotiating licensing agreements that expanded the platform’s content library by 15%.
  • Conducted regular performance reviews and implemented improvements based on user feedback and analytics.

ACSS (Automatic Code Signing Service Tool)

Verizon
06.2021 - 05.2023
  • Led the successful integration of Salesforce with the Verizon ACSS tool, enhancing the tool's capabilities and significantly improving customer self-service operations.
  • Achieved a 4% increase in self-service usage by customers, as the integration streamlined processes and made self-service features more accessible and user-friendly.
  • Decreased support ticket volume by 9%, due to improved data synchronization and issue resolution capabilities provided by the Salesforce integration.
  • Improved customer satisfaction scores by 3% as a result of more efficient and effective self-service interactions.
  • Reduced average resolution time by 8% through better case management and automation enabled by Salesforce integration.
  • Leveraged integrated analytics to provide actionable insights, leading to a 6% improvement in targeting and personalization of customer communications.

Incident Management Tool by ServiceNow

Microsoft
08.2019 - 04.2022
  • Assisted in the execution of digital transformation strategies, contributing to successful product launches and improved user experiences.
  • Supported the development of product roadmaps and feature specifications, ensuring alignment with stakeholder requirements and market trends.
  • These modifications prioritize Office 365 Incident Tickets and explore automation avenues within the incident management process to streamline ticket handling and resolution.
  • These improvements may involve refining incident triage procedures, optimizing workflows, or providing additional staff training. Furthermore, the performance of the incident management process is continuously monitored, encompassing ticket resolution times, backlog trends, and user satisfaction levels.

Subject Matter Expert

Tech Mahindra & Unisys
06.2013 - 08.2017
  • Working with company leadership to define project objectives, processes, policies, procedures, and rules.
  • Explaining policy implementation to fellow team members.
  • Getting management approval or approving alterations in rules, procedures, and policies.
  • Informing consumers regarding project goals and expected deliverables.
  • Resolving project-related problems within their area of expertise.
  • Creating project-related documentation and training manuals.
  • Teaching or training project employees and consumers.
  • Communicating with company stakeholders regarding project progress.
  • Serving as an expert witness in legal cases.

Education

JNTUH
03.2009 - 05.2013

Skills

Project Management tools (Jira & Confluence)

Office365

SharePoint for document repository

Timeline

SRT (Single Review Tool)

Facebook
05.2023 - 06.2024

ACSS (Automatic Code Signing Service Tool)

Verizon
06.2021 - 05.2023

Product Owner

Genpact
08.2019 - 06.2024

Incident Management Tool by ServiceNow

Microsoft
08.2019 - 04.2022

Subject Matter Expert

Tech Mahindra & Unisys
06.2013 - 08.2017

JNTUH
03.2009 - 05.2013

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Prasanna VaranasiProduct Owner