PRASANNA KUMAR GUNUPURU
Visakhapatnam
Summary
An BBM professional with more than 8+ years of experience in Operations , Sales & Marketing into India’s Largest FMCG, Telecom, Food, Beverages, Electronics Organizations. Currently working with Key Skills Product and service sales Stocking and replenishing , Retail Operations Interpersonal Communication Strong Customer Service , Team building & Management Multitasking Abilities , Process Automation and Systems Cost Management & Key Account Management (B2B Sales) Personal Information Self starter Perseverance in achievements Adaptability in change of planning and implementation Good communication skills, I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief.
Overview
11
11
years of professional experience
Work History
Sales Manager
Rasapoorna Foods India Pvt Ltd
Visakhapatnam
12.2023 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Assisted senior management in developing long-term strategic goals for the company's growth.
KAM Team Lead
Paytm(One97 Communications Pvt Ltd)
Visakhapatnam
06.2023 - 11.2023
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Provided training sessions for customers on how best utilize the company's products or services.
- Identified new business opportunities and leads for key clients.
Lead - Business Development
Walmart India Pvt Ltd
Visakhapatnam
12.2020 - 04.2023
- Store maintenance, Merchandising, Indenting FNV, Shrink controlling, Stock take, Steel’s updating on floor, FIFO and SKU’s rotations ,MRP miss matches
- SKU’s from floor and solving, Asset’s maintenance and control, Invoice processing, Daily check reports, promotional procedures, sales planning, customer handling, customer service, Communicating the sales plan & targets to the subordinates.
- Setting targets & achieving sales objectives.
- Assist customer with all inquiries and ensure appropriate resolution.
- Handle communications from clients, suppliers and other important sources.
- Improving effectiveness through motivating Sales team Field personnel through training.
- Customized product solutions to increase customer satisfaction.
- Researched accounts and prospects to develop compelling and tailored value propositions.
- Communicated well with broad range of professionals to promote FMCG,Electronics,GM,FASHION articles.
- Produced regular Sales reports for review by assistant manager.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Ensuring daily replenishment of stock from the back end store & notice of stock holding.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 100%.
- Maintain inventory of office supplies and place orders as required for Department.
TEAM LEADER
OPPO MOBILES INDIA PVT LTD
Visakhapatnam
10.2019 - 11.2020
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Verified confidential budget reports remained up-to-date for Sales manager
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Initiated timely response to emails, voicemails and written correspondence
- Participated in cross-functional team-building activities
- Led team of 42 members while providing exceptional customer service
- Assisted with new hire processing and existing training programs.
Sr Sales Associate
NOKIA
Visakhapatnam
06.2015 - 09.2019
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques
- Met or exceeded sales objectives on consistent basis to drive company growth
- Monitored sales team performance and provided constructive feedback
- Reported sales data to upper management for review
- Trained, coached and mentored new sales associates for maximum performance
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Increased sales by 70%
Assistant Team Leader
FLIPKART
Visakhapatnam
09.2014 - 05.2015
- Created staff schedules, approved requested time off, and updated reports
- Worked with customer service to handle escalated customer issues
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review
- Maintain inventory of office supplies and place orders as required for
- Department
- Ensuring daily replenishment of stock from the back end store & notice of stock holding
- Addressed customer service overflow to reduce complaints
- Resolved problems, improved operations and provided exceptional service.
Customer Service Associate
SHOPPERS STOP
09.2013 - 08.2014
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Executes excellent sales floor merchandising and selling
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
BBA: Bachelors Of Business Administration & Management -
Prism Degree College, Andhra University
05.2017
Intermediate -
SKU’sSKU’sRasapoornaMPC
Board of Intermediate Education, Vizag Defense Academy
04.2011
SSC -
Board of Secondary Education, Ramakrishna School
05.2009
Skills
- Regulatory Compliance
- Performance Monitoring
- Performance Improvement
- Quality Control
- Key Performance Indicators
- Team Supervision
- Documentation and Reporting
- Client Service
- Verbal and Written Communication
- Problem-Solving
- Account Management
- Team Building
- Staff Training
- Teamwork and Collaboration
- People Management
- Leading Team Meetings
- Territory sales management
Languages
- English Hindi & Telugu (Read, Write & Speak)
- Place :- Visakhapatnam
- Date :
Timeline
Sales Manager
Rasapoorna Foods India Pvt Ltd
12.2023 - Current
KAM Team Lead
Paytm(One97 Communications Pvt Ltd)
06.2023 - 11.2023
Lead - Business Development
Walmart India Pvt Ltd
12.2020 - 04.2023
TEAM LEADER
OPPO MOBILES INDIA PVT LTD
10.2019 - 11.2020
Sr Sales Associate
NOKIA
06.2015 - 09.2019
Assistant Team Leader
FLIPKART
09.2014 - 05.2015
Customer Service Associate
SHOPPERS STOP
09.2013 - 08.2014
BBA: Bachelors Of Business Administration & Management -
Prism Degree College, Andhra University
Intermediate -
SKU’sSKU’sRasapoornaMPC
Board of Intermediate Education, Vizag Defense Academy
SSC -
Board of Secondary Education, Ramakrishna School
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