Prasanna Kumar Gurram

• Managing Configurations of different landscapes in the part of Carveout of their company codes.
• Design and implementation of Transport mechanism to avoid conflicts.
• Integration with Third-party ticketing tool from ITSM for some categories of Incidents and SR.
• Configurations of technical monitoring under application operations.
• Leading End to End implementations and Technical Co-Ordination of Change and Request management (CHARM) & ITSM.
• Successfully delivered Customized Change documents for different complex sub-projects.
• Provide the summarized reports to customer/project teams and day to day meetings with different COEs to understand their requirements.
• Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
• Planning and transform SolMan 7.2 to Cloud ALM
• Support Business CoEs and Project CoEs while using the Cloud ALM in implementation methodology.
• Configuring Business process health monitoring.

EY Global PoC support. (India)

• Establishing and configuring CHARM for BTP Environment landscapes,
• BTP administration and establishments such as Support on Integration and Destinations creations (using cloud connector and destinations with in all BTP accounts)
• Proof of Concepts & Support (POC’s for any new product launched by SAP/Microsoft)
• Charm support for day to day issues globally.
• Managing Tickets assigned to the SAP Basis team, including review of Tickets, troubleshooting, monitoring and escalation (as required), Resolution, and closure of all Tickets.

Siemens ADP, Siemens Energy and Global Support

• Responsible to suggest the optimized way of Application Operations and all monitoring aspects.
• Execution of Test suite functionalities, SEA and BPCA Configurations according to business requirements.
• Post activities, Basic, infrastructure, system preparations and End to end Guided procedures according to the requirement.
• Managing Configurations of SAP, NON-SAP, and other products.
• Configuring EWAs for the required production systems and its troubleshooting.
• Configuring Data volume management in order to its reported from EWAs and Dashboards helping to identify potential table space.
• Configuring Technical monitoring, Job Monitoring, Interface & integration monitoring and exception monitoring for all SAP, Non-SAP, and cloud-based systems.
• Work on Solution documentations and solution administrations and planning and configure Dashboards.
• Business process Monitoring/Analytics configuration to ease the monitoring efforts on end-to-end process tracker.
• Responsible to integrate and administer the Solution manager with service-now tool in order get up-to-date Incidents according to alerts.

NOMAD (Netherlands) and HONDA (UK)

• S4HANA, BW4HANA, Solution Manager installations and upgrades
• Solution manager Post activities and execution of all guided procedures.

Nokia Solutions (Germany) as Basis business Co-Originator

• Business alignments and Project team coordination from Onsite.
• Production support and SPOC for Critical issues and business facing
• Stabilizations of different systems and its Support.
• BW/4hana, S/4hana and solution manager installations
• Alignment with business, SPOC activities for escalations and priority activities
• Performance management and troubleshooting various products
• Innovative automations of SAP Basis activities to optimize the consistency of day to day to business Co-Ordination, Design, alignments, planning activities and ensure to deliver successfully.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.

Johnson & Johnson as Basis Technical Lead

• Basis technical support for the day-to-day business activities, trouble shootings, RCAs, Stabilizing the landscapes and projects.
• Performance management and troubleshooting.
• Installations of various SAP Products in on-prem and cloud environments.
• Responsible to implement SPS Upgrades, Kernel updates and technical execution.
• SPOC activities and participation of business alignments.
• Preparations of High-level diagrams flows and Go-live.
• Innovative automations of SAP Basis activities to optimize the consistency of day to day to business.